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JSS UNIVERSITY ( Established under Section – 3 of UGC Act 1956)

JSS Medical Institutions Campus, Sri Shivarathreeshwara Nagar Mysore, Karnataka

REGULATIONS of

MBA – Hospital Administration

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JSS UNIVERSITY ( Established under Section – 3 of UGC Act 1956)

JSS Medical Institutions Campus, Sri Shivarathreeshwara Nagar Mysore, Karnataka

REGULATIONS

of MBA – Hospital Administration

JSSU 1.00 The Regulations are applicable to Master of Business Administration – Hospital

Administration , a Post Graduate Management Programme offered by JSS University. JSSU 1.10 The Provisions contained in this set of regulations govern the policies and procedures on

the Registration of Students, imparting instructions of the course, conduction of the examination of Students’ performance and all amendments there to leading to the said Post Graduate Management Programme i.e., Master of Business Administration – Hospital Administration.

JSSU 1.20 This set of Regulations of MBA Hospital Administration of JSS University, Mysore, shall be in force along with all the amendments thereto.

JSSU 1.30 This set of Regulations for MBA Hospital Administration of JSS University, may evolve and get refined or updated or amended or modified or changed through appropriate approvals from the University Bodies, from time to time, and shall be binding on all parties concerned, including the Students, Faculty, and Staff of JSS University, Mysore.

JSSU 1.40 In order to guarantee fairness and justice to the parties concerned, in view of the periodic evolutionary refinements, any specific issues or matters of concern shall be addressed separately, by the appropriate authorities JSS University, as and when found necessary.

JSSU 1.50 The JSS University Bodies may consider any issues or matters of concern relating to any or all the academic activities of the MBA Hospital Administration of JSS University for appropriate action, irrespective of whether a reference is made (or the nature and extent of any reference, if so present) here in this set of Regulations or otherwise.

JSSU 2.00 TITLE OF THE COURSE

The course shall be called Master of Business Administration – Hospital Administration which is abbreviated as MBA – Hospital Administration. The Course will be offered by the JSS University.

JSSU 3.00 DURATION OF THE COURSE

MBA – Hospital Administration Course shall be of Two years duration extended over Four semesters. The student shall be allowed a maximum of Four years (8 semesters) of duration to be eligible for the award of MBA – Hospital Administration failing which he/she shall have to register once again as a fresh student.

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JSSU 4.00 ELIGIBILITY FOR ADMISSION

Admission is open to MBA – Hospital Administration course, to all the students who possess a Bachelor’s Degree of minimum three years duration recognized by JSS University.

OR

Any other examination recognized by JSS University as equivalent thereto.

JSSU 4.01 The student must have secured not less than 50% of the maximum marks (aggregate of all the semesters/years of study of graduation).

JSSU 4.02 For SC/ST/Cat II students the prescribed percentage of marks shall be 40% of the maximum marks in the qualifying examination

JSSU 4.03 Provisional admissions to the MBA – Hospital Administration shall be based on the information furnished by the student in the prescribed APPLICATION FORM along with prescribed fee (if any) and documents supporting the eligibility criteria.

JSSU 4.04 The JSS University shall call for applications and the applications so received shall be scrutinized by an Admissions Committee comprising of representatives from the college and/or the JSS University.

JSSU 4.05 All graduates other than the graduates of JSS University shall have to obtain Eligibility Certificate from JSS University to seek admissions to the MBA – Hospital Administration of JSS University.

JSSU 4.06 Admission to the course will be in accordance with the approval recommendations of the Admissions Committee.

JSSU 4.07 Based on the list of students admitted, the JSS University will allot University Seat Numbers to each student.

JSSU 4.08 The calendar of events in respect of the course shall be fixed by the University from time to time.

JSSU 5.00 REGISTRATION

JSSU 5.10 Every Student is required to register for the approved course at the commencement of each semester before the last date fixed for such registration and notified in the academic calendar.

JSSU 5.20 Lower and Upper Limits for Credits Registered in a Semester

A Student must register for all the subjects of the MBA – Hospital Administration Course.

JSSU 5.30 Students will be permitted to register to the Second, Third, and Fourth semesters only if they have

a. Satisfied all the academic requirements to continue with the programme of study without termination,

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b. Cleared all the college and university, fee, dues /fines (if any) of the first, second, third semesters respectively.

c. Paid all required advance payments of the college and the university for the current semester.

d. Not been debarred from registering on any specific ground by the university.

College means the constituent institution offering MBA – Hospital Administration of JSS University

JSSU 5.40 Medium of instruction /evaluation

JSSU 5.41 Medium of instruction /evaluation shall be English.

JSSU 6.00 COURSE STRUCTURE

JSSU 6.10 Minimum Credit Requirement for the MBA – Hospital Administration course is 100 credits of 16 hours each.

JSSU 6.20 The total course package for MBA – Hospital Administration programme will typically consist of the following components:

I. Core Courses Credits 86 Credits II. Independent Projects 14 Credits

The Board of Studies (BoS) of MBA – Hospital Administration with the Dean of Faculty of Management Studies of the JSS University or any other competent person in appointed by the JSS University as Chairperson of the BoS shall have the authority to change / modify the course structure, subjects and credit distribution.

JSSU 6.30 The Board of Studies (BoS) of MBA – Hospital Administration with the Dean of Faculty

of Management Studies of the JSS University or any other competent person appointed by the JSS University as Chairperson of the BoS will discuss and recommend the exact credits offered for the programme of the above components, the semester-wise distribution among them, as well as the syllabus from time to time before submitting the same with their recommendations to the JSS University for consideration and approval.

JSSU 7.00 ATTENDENCE REQUIREMENT

The students must secure a minimum of 75 % attendance in each subject to become

eligible to take term end examination. All students must attend every lecture, tutorial

and practical Classes. To account for approved leave of absence (e.g. representing the

University in sports, games or athletics, placement activities, etc.) and /or any other

such contingencies like, medical emergencies etc., the attendance requirements will be

relaxed by a maximum of 10%.

Each course of semester shall be treated as a separate unit for calculation of the attendance.

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A student, who does not satisfy the attendance requirement, mentioned as above, shall

not be eligible to appear for the examination of that semester and not promoted to

higher semester. The student shall be required to repeat that semester along with

regular students later by paying the prescribed fee as per the regulations of the

university.

JSSU 7.10 ABSENCE DURING THE SEMESTER

If a student, for any reason, discontinues the course in the middle of the course he/she may be permitted to register to continue the course along with subsequent batch, subject to the condition that he/she shall complete academic requirements of the previous semesters within maximum stipulated period.

The Head of Department shall notify regularly, the list of such students who fall short of such academic requirements. The list of the students falling short of academic requirements shall be sent to the JSS University at least one week prior to the commencement of the examination.

JSSU 7.20 ABSENCE DURING UNIT TESTS

Unit tests in each subject except workshops, practical and independent project work shall be scheduled and a student who has been absent from a such test due to illness and other contingencies may give a request for make-up tests within two weeks after that unit tests to the Head of the Department with necessary supporting documents and certification from authorized personnel. The Head of Department may consider such requests depending on the merits of the case, and may permit the make-up unit tests to the concerned student.

JSSU 7.30 ABSENCE DURING END- SEMESTER EXAMINATION

JSSU 7.31 There will be an end semester examination in each subject for a maximum of 75 marks. The question paper will be set by the teaching/ external faculty concerned.

JSSU 7.32 The semester end examination in each subject will be for a maximum of 75 marks and will be of 3 hours duration. The distribution of marks / weightage for each chapter or topic of the syllabus under each subject will be decided by the faculty teaching the subject

JSSY 7.33 In the event of a student who is eligible to appear for the end semester exam absents for an end semester examination, for any reason whatsoever, the student will have to pay the prescribed examination fee for appearing for the exam conducted at the end of the next semester when the examination is conducted for the preceding batch. The results sheet of the semester in which the student has absented from the end semester examination will indicate ‘Absent’ against the subject for which the student is absent.

JSSU 8.00 WITHDRAWAL FROM THE PROGRAMME

JSSU 8.10 Temporary withdrawal

A Student who has been admitted to the MBA – Hospital Administration course of JSS University may be permitted to withdraw temporarily, for a period of one semester or

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more on the grounds of prolonged illness or grave calamity in the family or any other valid reason provided:

1. The student applies to the JSS University through the Head of the Department stating fully the reasons for withdrawal together with supporting documents and endorsement from parents/guardians.

2. The department is satisfied that, without counting the period of withdrawal, the student is likely to complete the requirements of the course within the time specified (Requirements) ,

3. There are no outstanding dues or demands with the department/college /university etc.

4. The tuition fees for all the subsequent semesters may be collected in advance based upon the severity of the case before giving approval for such temporary withdrawal.

5. The decision of the Registrar of the University regarding withdrawal of a student is final and binding.

6. Normally, a Student will be permitted only one such temporary withdrawal during the tenure as a Student and this withdrawal will not be counted for computing the duration of study.

JSSU 8.20 Permanent Withdrawal

Any Student who 'withdraws admission before the closing date of admission for the academic term is eligible for the' refund of the applicable deposits (if any) only. Course fees once paid will not be refunded on any account. Once the admission for the year is closed the following conditions govern withdrawal of admissions:

a. A Student who wants to leave the University for good will be permitted to do so only after remitting the tuition fees as applicable for the entire course and clearing all other dues, if any.

b. The decision of the Registrar of the University regarding withdrawal of a student is final and binding.

JSSU 9.00 EVALUATION SYSTEM

The evaluation system for the programme is designed to achieve the following

a) To evaluate the learning progress of each student b) Prescribe and promote certain acceptable and uniform standards of

comprehension c) Encourage a healthy and constructive competition among the student

The University will follow a system of Continuous Internal Evaluation. Throughout the term, the student will be tested on his / her ability to understand concepts, learn techniques and apply them to real life situations. At each stage of the course, the student would be able to assess his / her own performance and take measures for improvement.

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The evaluation system is designed to ensure learning not only at a given point of time, but ensures internalization of knowledge with an ability to adapt and apply the same in their chosen professional life. A student performing less than the minimum standards prescribed by academic bodies would be required to do additional assignments and projects and demonstrate his / her competence to qualify for promotion to higher semesters.

The Continuous Internal Evaluation will be carried out under the following components. The teaching faculty however may add a few more components.

a) Practical exposure (Hospital postings/Industrial visit/Participation in outbound programmes)

b) Quizzes c) Class participation ( at the discretion of the teaching faculty) d) Assignments / projects / case analysis / presentations/ Class tests

JSSU 9.10 Course Credit Assignment

The entire evaluation systems (including these Regulations) comprising of the policies. procedures, mechanisms, guidelines etc. shall be designed, developed, evolved implemented and adhered to in order to meet the most fundamental basic characteristics of being: fair/just, unbiased, robust, reliable, and transparent. JSS University shall maintain appropriate level of confidentiality in terms of certain specific details, in order to achieve the above characteristics. The letter grade (A, B, C, & D, etc) indicates the level of academic achievement assessed on a decimal (0-10) scale.

The marks awarded to a course for which a student has registered, shall be based on the performance applicable. The distribution of weights among these components may be as follows:

End -Semester Examination: 75% Continuous evaluation 25% (To make up for 100%) Any variation other than the above distribution requires the approval of the JSS

University in advance. The marks awarded to a student in the various components of the assessment system shall be based together on an appropriate continuous internal evaluation scheme and performance in the end semester examination the JSS University shall evolve from time to time based on the recommendations of the Board of Studies.

Grace Marks of Maximum of 5 marks will be awarded to the student at the discretion of the Vice Chancellor, JSS University, Mysore.

The JSS University shall notify and or announce the details of the evaluation scheme, which the course is offered, so that there are no ambiguities to all students and teaching faculty concerned.

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JSSU 9.11 Award of Class

Class Marks Scored

D i s t i n c t i o n 75% and above

F i r s t c l a s s 6 0 % t o 7 4 %

Second Class 5 0 t o 5 9 %

F a i l < 5 0 %

JSSU 9.12 Description of class

Appropriate class will be awarded based on the specific details as prescribed by the JSS University. However, the minimum for passing is 50% marks in the end semester examination.

JSSU 9.13 Class Declaration

The final class will be based on the sum total of the marks awarded to the students in the Continuous Internal Assessment and the marks scored at the Semester end examination of the University.

While the Internal Continuous Assessment is finalized by the Teaching Faculty offering the subject, the Semester end examination Answer Scripts. Reports of the Independent Project work will be assessed jointly by two examiners one of whom will be the faculty offering the subject (Internal Faculty).

JSSU 9.14 Result declaration

a) The process of evaluation shall be in accordance with the guidelines recommended by the JSS University from time to time and the students shall be notified of all the factors included in the evaluation.

b) The Student Progress Report will contain the marks.

Ranks will be declared as per the University rules which will be communicated from time to time. However, any student who fails in any semester / passes in more than one attempt / absents from taking exam in the prescribed semester will not be eligible for rank / any award of distinction .

c) d)

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JSSU 9.15 Appeal for review of Grades

There is no provision for revaluation as per the rules and regulations of JSS University, Mysore. However, retotalling is permitted on payment of the prescribed fees as per the rules of the university.

JSSU 10.00 PAPER SETTING AND EVALUATION OF THEORY ANSWER PAPERS:

The question paper for the end semester examination will be set by the faculty suggested by the University.

JSSU 11.00 INDEPENDENT PROJECT WORK

a) The independent project carries 150 awarded by the external , internal guide and

Head of the Department . However, the project synopsis should get approved in

the beginning of III semester.

b) The topic and title of the independent project shall be chosen by the student in

consultation with the guide and co-guide, if any, as prescribed by the University

from time to time. However, modification of only the title but not the field of work

is permitted at the time of final submission.

c) The guidelines issued by the JSS University in this regard from time to time will be

notified to the students and it will be binding on the students to adhere to the same.

d) The progress of the Independent project work shall be monitored by the internal and external project guide.

e) The last date for the submission of Independent project work report shall be as per the last working day of the IV semester.

If in the opinion of the examiners appointed by the University, the independent project work report is acceptable with minor modifications for the passing grade the University will instruct the student suitably to incorporate the necessary modifications and to resubmit. After such resubmission, the Chairperson of MBA Hospital Administration Independent Project Work Evaluation Committee (MBAHMPWEC) will certify that the necessary modification has been incorporated. This will however entail a payment of fee of Rs.2000 that would be prescribed by the University from time to time.

JSSU12.00 ELIGIBILITY FOR PASS

a) There shall be term end semester examination at the end of each semester. To be eligible to have passed in any of the subject the student shall obtain

i. Minimum of 40 % in CIE ii. 40 % in each subject in term end examination iii. And 50% in aggregate of CIE and Term end examination iv. 50 % in CIE of Independent Project work v. 50% in external Viva Voce of independent project work

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b) There shall be no restriction for promotion from first semester to second semester

c) A student is allowed to carry over all subjects till the end of the course however he will not be awarded the Degree certificate unless he clears all subjects of all semesters within the prescribed time.

d) Those students who have secured the minimum marks in CIE and fail in the semester end examination will be permitted to retain their CIE marks. If the student secure “Fail” class, the student will have to appear for the semester end examination in that subject in the subsequent semester.

e) If a student so desires there shall be provision for rejection of his /her latest

semester results of University examination only. However this will be applicable to only those subjects in which the student is declared to have “Passed” by obtaining either “II ” class. The rejection of performance will be with respect to the subjects opted by the student for rejection in that particular term semester examination. The internal assessment marks awarded in the subjects shall however be retained. Rejection is permitted only once during the entire course.

f) If the rejection of the University examination results of the semester happens to be of the first semester, the student will be eligible to register to the ensuing second semester. However, during the second and third semesters, all such rejections will be counted to arrive at the eligibility to register for subsequent semesters as per clause JSSU12( c ) above.

g) Application for rejection shall be submitted to the Registrar (Evaluation) of the

University, through the College duly recommended by the Department and forwarded by the College within thirty days from the date of announcement of results.

JSSU.13.00 TERMINATIONS FROM THE PROGRAMME

A Student shall be required to leave the University without the award of the MBA Hospital Administration, under the following circumstances.

i. If a student fails to earn the degree within prescribed time by the University. ii. Based on disciplinary action suggested by the Department or college or the

University

Note: Under any circumstances of termination, the conditions specified in Permanent Withdrawal (refer: Clause No JSSU 8.20.) shall also apply.

JSSU.14.00 ADMISSION CANCELLATION:

If at any time after admission, it is found that a student had not in fact fulfilled all the requirements stipulated in the regulations or found to have declared false information at the time of admission or is proved beyond doubt that the student’s conduct is detrimental to the interest of the students, hospital environment, college, and society in

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any form whatsoever, including possible misinformation etc. the JSS University will cancel the admission of the student.

JSSU 15.00 ELIGIBILITY FOR AWARD OF MBA- HOSPITAL ADMINISTRATION DEGREE

A student shall be declared to be eligible for the MBA Hospital Administration if he/she has:

(a) Fulfilled the course requirements

(b) Met all the requirements for a minimum pass in CIE, semester end examination, independent project work

(c) No dues to the Department / University, and any other centers

(d) No disciplinary action pending against him / her.

MBA Hospital Administration will be awarded at the University Convocation in person for the students who have met all the requirements for the award of the said course. during the preceding academic year. MBA Hospital Administration will be awarded in absentia to such students who are unable to attend the Convocation. Students are required to apply for Convocation along with the prescribed fee.

JSSU 17.00 COMMITTEES

The following Boards and Committees shall be constituted for the MBA Hospital Administration programme.

i. Board of Studies ii. MBA Hospital Administration Committee (MBAHMC)

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BOARD OF STUDIES

IN

MBA Hospital

Administration

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BOARD of STUDIES (BOS)

There shall be one BOS- MBA Hospital Administration for the entire University. The Board of Studies shall play a vital role in prescribing the curriculum.

CONSTITUTION

i. The Dean, Faculty of Management Studies, will be the Chairman ii. Three senior members of the teaching staff of the department shall be

nominated as members. iii. At least Two external members comprising of representative of the Hospital

Industry and one meritorious alumnus shall be nominated. iv. The Dean may recommend to co-opt as members

a. Experts from outside the college, whenever special courses of studies are to be formulated

b. Any other member of the same faculty v. The term of Office of Members of Board of Studies shall be two years; however

it may be extended by any period decided by the Registrar JSS University.

MEETING NOTICE

i. The Board of Studies shall meet atleast twice a year. ii. The Chairperson of the BoS shall schedule the BoS meeting and the Registrar,

JSS University shall give notice of meeting atleast seven days in advance to the members

iii. Atleast five members shall constitute the minimum quorum to hold the BoS meeting.

iv. The Chairman may, with the approval of the University convene emergency or extraordinary meeting of Board of Studies.

DUTIES AND FUNCTIONS

i. Design and recommend the syllabi, frame/ revise and recommend curriculum keeping in view the objectives of the stakeholders and submit the same for consideration and approval of the University.

ii. Recommend Text Books, Journals and Reference Materials, Design and recommend pedagogy.

iii. Prepare scheme of examinations. iv. Prepare the panel of teachers and subject matter experts and specialists for the

examinations. v. Advise on control, plan and execution of academic activities.

vi. To make periodic review of the course curriculum and to recommend to JSS University any modifications thereof.

vii. To draw up general time table for the MBA Hospital Administration course and finalize the academic calendar to be put up to the University for approval.

viii. Monitor the implementation of the academic activities and provide guidance in curriculum assessment, evaluation process.

vi. Conduct at least one meeting each semester and send the resolutions to the Registrar.

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vii. Any appropriate responsibility or function assigned by the University from time to time.

MBA Hospital Administration Committee (MBAHMC):

i. There shall be a MBA Hospital Administration Committee (MBAHMC) as per the constitution given below

ii. The Secretary shall be nominated by the chairman on rotation basis for a period of one year

iii. The Chairperson may co-opt and/or invite more members including at most five outside experts.

iv. The quorum for each meeting shall be Five.

Functions (Highlights):

i. To monitor the conduct of MBA Hospital Administration Programme. ii. To ensure academic standard and excellence of the MBA Hospital Administration

offered by the department. iii. To oversee the performance of each of the Student in each subject, iv. To develop the curriculum for the MBA Hospital Administration course and

recommend the same to the BOS. v. Moderation (only if and when found necessary) in consultation with the subject

matter experts and approval of the finalized CIE scores, before submission of the same to the Registrar (Evaluation).

vi. To consolidate the registration of the Student and communicate to the Registrar. vii. To consider any matter related to the MBA Hospital Administration programme

viii. To conduct at least two meetings each semester and send the Resolutions of the meeting to the Registrar and also to maintain a record of the same in the department. Any appropriate responsibility or functions assigned by the University Bodies or the Dean of Faculty of Management Studies or the Board of Studies and Board of Examination.

a Head of the Department Chairman

b Principal Coordinator of the Department offering the course (by rotation for one year) Member Secretary

c Four Subject Matter Experts (By rotation for one year) Members

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MBA Hospital Administration Independent Project Work Evaluation Committee (MBAHMDPWEC)

Constitution

a Chairperson of MBA Hospital Administration Committee (MBAHMC) or their nominee

" Chairperson”

b Dissertation / Project Guide (s) Member (s)

c One referee from outside the department Selected by the MBA Hospital Administration Committee (MBAHMC)

Member

There shall be one Project Work Evaluation Committee.


i. To coordinate the MBA Hospital Administration Independent Project Work and to award appropriate letter grades.

ii. The chairperson of Committee shall submit the report, signed by all the members. iii. The Chairperson, shall forward this report to the Registrar without moderation.

Project Guide:


i. Will help the Student in selecting the research topic. ii. Shall monitor the progress of the student working. iii. Shall report to the MBA Hospital Administration Independent Project Work Evaluation

Committee (MBAHMDPWEC) the performance of the student from time to time. iv. Will coordinate with the chairperson of the MBA Hospital Administration Independent

Project Work Evaluation Committee (MBAHMDPWEC) to arrange for facilities to carry out the project work.

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MBA – Hospital Administration Syllabus

Courses of Study

First Semester Marks

SI.No Subjects *(L+P/S/F)/week Internal

Assessment

End Term Total

L P/S/F Total

1 Management Principles Practices

3 1 4 25 75 100

2 Marketing

Management and

Public Relations

3 1 4 25 75 100

3 Basic Accountancy 3 1 4 25 75 100

4 Managerial & Health

Economics

3 1 4 25 75 100

5 Managerial

Communication

3 1 4 25 75 100

6 Organizational

Behaviour

3 1 4 25 75 100

Total Marks 18 6 24 150 450 600

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Second Semester Marks


Assessment

End Term Total

L P/S/F Total

1 Human Resource Management

3 1 4 25 75 100

2 Total Quality

Management and

Materials

Management

3 1 4 25 75 100

3 Cost and Financial Accounting

4 1 5 25 75 100

4 Strategic

Management

4 1 5 25 75 100

5 Business Statistics 4 1 5 25 75 100

6 Management

Information System

& Health Informatics

3 1 4 25 75 100

Total Marks 21 6 27 150 450 600

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Third Semester Marks


Assessment

End Term Total

L P/S/F Total

1 Hospital Facility Planning and Designing

3 1 4 25 75 100

2 Hospital Support

Services and

Management of

Hazards

3 1 4 25 75 100

3 Health Care Management and law

3 1 4 25 75 100

4 Operations research and Research Methodology

3 1 4 25 75 100

5 Hospital Operations Management & Patient Care Services

3 1 4 25 75 100

6 Human Body:

Structure and

function

3 1 4 25 75 100

Total Marks 18 6 24 150 450 600

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Fourth Semester Marks

SI.No Subjects *(L+P/S/F) Internal

Assessment

End Term Total

L P/S/F Total

1 Medical Insurance Management

3 1 4 25 75 100

2 Medical Ethics 3 1 4 25 75 100

3 Services Marketing & Management

3 1 4 25 75 100

4 Hospital Waste Management & Environment

3 1 4 25 75 100

5 Independent Project - 20 20 50 100 150

Total Marks 12 24 36 150 500 650

*L = Lecture per week

*P/S/F = Practical /Seminars/Fieldwork per week

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GUIDELINES FOR DOCUMENTING LEARNINGS OF PRACTICAL EXPOSURE

The objective of practical exposure is to gain insights into the administrative and functional aspects in a

hospital.

It is firmly believed that learning will be more meaningful only when the conceptual and theoretical

inputs given in the lecture classes are complemented by a study of practical situations.

Students are thus expected to undertake a study in a hospital and cover various departments. They are

required to interact with personnel in various sections and make an independent study and carry out an

analysis of the practices, situations, issues of concern, as also identify major aspects of good practices

and systems installed in such hospitals.

This has to be done in the perspective of each of the subjects of the MBA Hospital Administration

course.

Students are required to login recommended hours of study and furnish certification from the hospital

authorities to that effect.

Students are encouraged to write articles based on their study and present their observations and findings in subject seminars. Students will be guided to prepare and submit papers for publishing in journals. This is an opportunity to enhance their competence and thereby add value to their credentials. Format

The students are required to submit a report of their study to the respective teaching faculty in the

format recommended by the teaching faculty of each subject.

Report contents

The report should reflect a wider reading and understanding of the subject and related to the practical

situation as observed in the practical environment detailing their observations, experiences, analysis and

learning.

Students are encouraged to enhance the quality of their reports by including primary data, photographs,

formats, and other such relevant attachments to evidence the quality of learning and expression.

Report length

There are no limitations on the write-up under each major topic of every subject. However, the record

must be Concise, Concrete, Correct, Complete, Comprehensive, and Clear.

The Practical Exposure Record must be hand written in the prescribed record book.

At the end of the study of every subject, the students have to submit a consolidated report neatly types

as per the following format. This consolidated report should comprehensively cover the various aspects

covered in a given subject and also establish linkages with the concepts of other subjects.

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Front Page of the Report: Refer as per recommended design Typing Font type : Times New Roman Font size : 12 Line spacing : 1.5

Paper size : A4 (A3 may be used for tables, etc.) Margins : Top : ¾” Bottom :3/4 “ Left hand : 1 “ Right hand :1” Header : MBA Hospital Administration

Footer : LHS : <Name>, < Student Id number>

RHS : Page numbers Printing Single side

Binding 1. Front Page : As per recommended format 2. Second Page : Back of Front page 3. Followed by

a. List of departments studied along with duration of study in each department

b. Report section c. Annexure ( duly numbered)

All sheets must be bound in the order of page numbers on the left hand side.

Certification

The record must be certified by the hospital superintendent / chief executive of the hospital where the observations have been made. Transmission

The records of each the Semesters must be submitted to the respective faculty, as a hard copy on or before the due date as notified by the college. The Head of the Department in consultation with the teaching faculty concerned will allot the

departments in which the study has to be undertaken for each of the subjects.

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DEPARTMENTAL VISITS

RECORD OF ACTIVITIES

Subject

Teaching Faculty

Topic of Study

Area of study

Start date Total no of hours

End date

Name and designation of

persons contacted

Department

Major Functions of the Department

No. of employees in the department

No of employees assigned

with specific functional

responsibilities

Major management concepts and principles under which study is made.

Major headings under which observations have to be made and reported in the Sections and Departments which have to be compulsorily covered

(Note: This list is only indicative. Depending upon the realities, students may identify additional areas and record their study outcomes)

1. CORE VALUES

Identify the objectives and core values of the departments through discussions with administrator or superintendent or departmental heads and explain how the structure, systems, skills, staffing, are interlinked to achieve the stated objectives. The viewpoints of departmental heads as also of other employees may also be collected.

2. LOCATION

Appropriateness of the location of the facility, area, general upkeep, special aspects.

3. WORKPLACE LAYOUT

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Make a study of the workplace layout, and the viewpoints of the employees and identify the scope for improvement. Discuss your findings with the authorities concerned and make an independent analysis of the situation.

3. WORK METHOD Existing Policies procedures

4. REPORTING STRUCTURE OF THE DEPARTMENT (To be depicted in the form of an organizational chart) You may identify the strengths and shortcomings of this structure ( as per the employees ) based on the inputs you have received and suggest improvements.

5. FLOWCHART OF ACTIVITIES AND THEIR RELATIONSHIPS WITHIN A GIVEN FUNCTION. Identify the various activities and functions and draw a flowchart of the same. You are required to detail the activities, working methods, criticality of the functions, general functioning and related aspects Identify opportunities for improvements and how improvements can be brought about. Issues of concern from employee viewpoint (to be brought out through discussions with employees) Issues of concern from management viewpoint (to be brought out through discussions with management / HoDs, Administrator / Doctors etc)

6. ADMINISTRATIVE AND FUNCTIONAL ASPECTS ( in continuation with previous point) Identify administrative and functional aspects of the working of the department or section and record your observations from the viewpoint of systems, processes and improvements (if any)

7. INTERNAL AND EXTERNAL CUSTOMERS List the various activities and their importance in delivering services to both internal (internal to the organization like medical staff, billing, paramedical staff, etc ) and external (patients, their care takers, employers of patients if applicable, insurance companies etc ) customers.

8. LINKAGES WITH OTHER FUNCTIONAL ASPECTS Identify the working linkages between the department / function under study with the various other departments or functions in the hospital. Analysis may include strengths, shortcomings and opportunities for improvements.

9. EQUIPMENTS LIST Classify and list the various equipments, tools, protective gears, and other aids used in various work stations. Identify the investments, operating expenses, ( if available) purpose of use; care to be taken in using, maintenance and calibration, procedure for recording results of

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investigation, related medical records management, use of information technology, disposal of consumables and waste.

10. WORK PLACE SAFETY and CAPACITY BUILDING Identify various procedures followed for ensuring safety of personnel as also of the

environment.

Make an inventory of training needs of employees training given in the past and options

available to the management for capacity building of employees.

11. LISTING OF THE TERMINOLOGIES USED AND THEIR MEANINGS

12. OBSERVATIONS AND ANALYSIS AGAINST MANAGEMENT PRINCIPLES AND CONCEPTS

Major Concepts /Major Principles

Actual Practice.

Analysis with respect to concept / management principle. Conclusions and findings . Area of application Scope for further study .

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INDEPENDENT PROJECT WORK

MBA Hospital Administration

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INDEPENDENT PROJECT WORK

Project work provides a capstone experience where the student synthesizes theory learned and applies

it to real world problem solving in health care organizations. The intention is to test the student’s ability

to integrate the knowledge gained in major subjects into an applied management project. The project

will have enterprise wide applicability to a hospital. The student will develop and present a deliverable

product that could be implemented by management to improve their organizational performance,

specifically with analysis and recommendations for policy and strategic improvements.

The objective of the Project work is to put to test the student’s ability on the following skills

a) Information seeking b) Innovative thinking c) Organizational awareness d) Professionalism e) Relationship building f) Talent development g) Process management/Organizational design h) Initiative i) Interpersonal understanding j) Communication Skills k) Project management l) Self confidence m) Analytic thinking n) Impact and influence o) Data analysis and interpretation

WHAT IS A PROJECT ?

A project is a systematic study of real situations or a problem intended to either resolve the problem

situation or develop a framework for improvement. It entails problem identification, data collection,

data analysis and interpretation leading to valid conclusions, suggesting areas for improvements and

developing an improved system.

Why Project work?

Project work is a good opportunity to put to test what has been learnt through the course and practice.

The purpose of including project work in the MBA Hospital Administration course is to provide an

opportunity to the students to relate the theoretical inputs received with the practical situation through

a process of identifying an area or situation for investigation and applying management concepts in a

systematic verifiable manner.

Students should thus use their imagination and understanding of the subject to pick up simple topics

that will be of benefit to them and to the hospital. The project should not be so large or so complicated

that they will not be able to complete within the time allotted. They should take the help of their guides

and other faculty whenever they need clarifications.

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Students are expected to carry out an original piece of activity in any of the hospital departments that

they have visited and submit a report in the recommended format. The discussions should reflect a

wider reading and understanding of the subject.

Approach

1. Identify a study area which interests you and where you think there is scope for investigating of existing situation or gives an advantage to the Hospital Administration..

2. Formulate a topic for the activity that you wish to do 3. Discuss this with the faculty guide and secure approval for your research study. State the

reasons why you have chosen this topic and what you will be doing as an original activity 4. Submit your topic to the Head of Department with the faculty guide recommendation for

approval.

HOW TO IDENTIFY A PROJECT WORK?

Before selecting an area for study and identifying the following questions have to be answered by the

student.

a. Objective of the project . Is there a real need for investigation? b. Has the organization recognized any problem areas or areas of concern that require

management investigation? c. If the situation or problem is investigated and a new approach is suggested, will the

implementation bring about quantifiable improvement in the situation? d. Does the situation render itself to quantitative and qualitative data collection? e. What management principles can possibly be applied? f. Can live factual data (primary data) and past records (secondary data) relevant to the

situation be collected? g. Can the issues be discussed fearlessly with those responsible and those affected by the

situation? h. Can the analysis and findings that emanate from the study be developed into a generic

model? REPORT OF INDEPENDENT PROJECT WORK The students are required to submit a report of the independent project work the format for which will be notified by the University. The students are expected to demonstrate qualitative and quantitative research methods complete with supporting data and interpretation.

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Title of Paper: Management Principles, Practices and Organization Theory

Subject Code: 10MBAHM101

Credits: 3+ 1= 4

MODULE 1 :

The concept of Management: Development of Management Thought: Schools of Management Thought: The Process of Management; The Process of Decision making.

Planning: The Nature and Purpose of Planning, Objective of Planning, Planning Premises, Hospital planning – building , staff and brand .

Policies Procedures and Methods; Forecasting and Planning, planning process.

Case Study : 1. Study of planning of a hospital .

MODULE 2 :

Organizing: Nature and Purpose of Internal Organization of Business Enterprise; Principles of Organizing; Span of Management; Departmentation; Line and Staff Authority relationship; Service departments Managerial Hierarchy; Centralization vs. Decentralization of authority; Delegation of Authority; Committees Modern trends in Management; Management by Objectives, participative Management

MODULE 3 :

Staffing; Managerial Job; Selection of Personnel; Development and Training of Personnel; Hospital human resource requirement s staffing procedures and training techniques . Appraisal of Personnel; Promotion. Salary structures recommendation from medical councils on salary scales for different levels .

MODULE 4 :

Directing; Nature of Directing; Leadership; Motivation; Theories of motivation Supervision; Communication, Morale, Discipline.

Co-ordination; Need for Co-ordination Principles; Techniques of Co-ordination.

MODULE 5

Decision making & Control; Nature and content , human judgment in decision making , rationality principle , decision making styles , decision making process ,Decision making styles of medical professionals , and hospital administrators Hospital Process of Control; Techniques and Tools; Control of over-all performances in hospitals.

Hospital as an organization , role of hospital administrators, managers, Hospital environment and functioning of a hospital . Ethics in hospitals . Contemporary hospitals and their changing roles in globalised world . Social responsibilities of hospitals.

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Case study and Hospital visits on Saturdays.

Case Study :

1.J.S.S Hospital

2. Fortis group of hospital .

3.Vikram group of hospital

4. Columbia Asia , Mysore

5. Government Ayuverdic hospital, Mysore

6. K.R.Hospital

Text Book:

1. Koontz and O’Donnel/Principles of Management, New York; Mc.GrawHill Book

Company (All Chapters), 5 th Edn.

Reference Books:

1. Joseph I., Massie, Essentials of Management, New Delhi; Prentice Hall of India. Edn.

2. Peter F. Drucker, The Practice of Management, Madras; Allied Publishers Pvt. Limited.,

3. Louis Allen, Management of Tomorrow, New York; McGraw Hill Co.,

4. Dale, Management Theory and Practice, New York; McGraw Hill Book Company.

5. Rustom S. Davar, The Management Process Bombay, Progressive Corporation 1973.

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Title of Paper : Organizational Behavior

Subject Code: 10MBAHM102 Credits : 3+ 1= 4

MODULE 1 :

Organizational Behavior and Management: Definition of OB. Why study OB, elements of an organization, Role of a manager in an Organization, Differences in Human behavior in different organizations and cultures. Uniqueness of hospital organization. An Organizational Behavior model,

MODULE 2 :

Foundations of individual behaviour: Personality, Shaping of Personality, Determinants of Personality, The Self Concept, Self-esteem and Self Efficacy, Perception, perceptual process, managing the perceptual process. Attitudes and Values.

MODULE 3 :

Team Building and Group Dynamics, Working Teams and team effectiveness. Intra Team Dynamics, Influence of the group on individual, group decision making, Inter group relations, Collaboration and Conflict. Conflict Management.

Leadership, Leadership Theories, Transition in Leadership Theories, Dynamics of Managerial Leadership, Power and Politics, Leadership and Management change.

MODULE 4

Behavior Structure process and design. Theories of motivation, Maslow’s theory of hierarchy of

needs, McGregor’s Text Book Theory X & Theory Y, Ouchie’s Theory Z, Herzberg’s two-factor theory of motivation , Vroom’s

expectancy theory of motivation. Incentive pla ns. Motivation for medical and paramedical professionals. Job satisfaction patterns

MODULE 5

The Learning Process, Learning Theories.

Reference Books Robbins, S.P Organizational Behavior – 7th Edition, New Delhi, PHI – 1996 Staw B.M Psychological Dimensions of Organizational Behavior, 2nd Edition, Englowed Cliffs, New Jersey, PHI 1995.

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Organizational Behavior- Fred Luthans, Stephen P Robbins – 8th Edition New York, Mc Graw Hill, 1998

Title of Paper: Managerial Economics and Health Economics


Credits : 3+ 1= 4

MODULE 1.:

Overview, definition, nature and scope of Macro economics. Introduction to managerial economics and health economics , Usefulness of the study of economics . Economics and its relationship with other field of management . Four basic questions and their implications – analysis in terms of production and possibility curve. Economic models : circular flow of economic activities . Circular flow of economic activities . A model of market equilibrium positive and Normative analysis of health , relationships between economic development , welfare and health .

MODULE 2 :

Demand and Supply analysis ,Laws of demand and supply . Market equilibrium Determinants of demand with special emphasis on health care and health services . Production and cost functions . Case study with reference to health services . Tools for decision making – Cost Benefit analysis , cost effectiveness analysis . A broad outline of regression techniques. . Market Structure – Price and output determination. Perfect competition, Monopoly - Oligopoly Price determination. The role of government in health sector

MODULE 3 :

Macroeconomic policies in India: Monetary and credit policy, Fiscal policy, Budget (union budget) Direct and indirect taxes, revenue and expenditure of union government, exim.policy, LPG policy.

National Income; Concepts, Basic Terminology, Income and Product Concepts, Fundamental National

MODULE 5 :

Health Insurance ,Basics of health insurance – Types, Role of IRDA. Scope and growth of health insurance sector.

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Text Book and reference books:

Charles L.Schyltze : National Income Analysis.

Misra and Puri – Economic Environment of Business.

Title of Paper: Basic Accounting


Credits: 3+ 1= 4

MODULE 1:

Introduction to Accounting, Accounting Principles & Conventions, Accounting Equations, Users of Accounting and reference to important accounting standards.

MODULE 2 (simple problems)

Fundamentals to accounting, Journal, Trail Balance

Company Accounts (simple problems)

Requirement of law regarding the preparation of Profit and Loss account, Balance sheet, Learning to make a balance sheet and analyzing company’s balance sheet. Vertical and Horizontal reporting methods. Bring out different reports required for hospitals.

MODULE 3 (Simple problems)

Concept of WC management: Determinants of WC, Estimating the WC needs, Facets of Cash management, Managing Cash collections and Disbursements.

MODULE 4:

Objectives of Profit Planning: Essentials of Profit Planning, Preparation of profit Plan, Dividend Policy.

Ratio Analysis (simple problems) Ratios pertaining to Profit and Loss account , Types of Ratios and their use in managing organizations , Budgeting , Audit reports

MODULE 5:

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Costing to strengthen financial function: elements of costing, standard costing, ABC developing and implementing costing system in an organization(GL)

Text and Reference Books:

1. Fundamentals of FM: Brigham and Houston

2. Fundamentals of FM: James C Horne

3. Principles of Managerial Finance: Gitman

4. Financial Management: I.M.Pandey

5. Financial Management: Khan and Jain.

6. Financial Management: Prassanna Chandra

7. Costing for Managers: Hoven and others

8. Cases in FM: I.M.Pandey and Ramesh Bhat

9. Cases in FM: Bhasin

Title of Paper : Marketing Management and Public Relations


Credits : 3+ 1= 4

MODULE 1 Introduction to Marketing Management: nature o f marketing Management, Types of products/ services. Marketing orientations, Marketing mix Marketing Environment – Assessing the impact of micro and macro environment. MODULE 2 Consumer Behaviour - Market Segmentation and Targeting: Consumer and buyer behaviour process, models of consumer behaviour Factors influencing buying behaviour, Buying habits, Stages in consumer buying decision process Concept of Market Segmentation (S) ,Benefits of Market Segmentation ,Requisites of Effective Segmentation ,The process of Market Segmentation ,Bases for Segmenting Consumer Markets

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and Business markets, Targeting (T) ,Market Positioning (P)

MODULE 3

Product and Pricing strategy

Product strategy: Meaning and concept of products – Product classification – Product mix and Product mix pricing decisions - Product life cycle strategies , Brand - types of brand, choosing brand elements, measuring and managing brand equity - New product development strategy.

Pricing Strategy - Importance of pricing decisions in marketing –Factors affecting pricing decision, Price determination, pricing methods, new product pricing strategies.

MODULE 4

Promotion and Distribution strategy

Promotion Strategy: Advertising: meaning, objectives, AIDA model, Forms of promotion

Advertising: Advertising Objectives, Advertising Budget, Advertising Copy, AIDA model, Advertising Agency Decisions Sales Promotion: Sales Promotion Mix, Kinds of promotion, Tools and Techniques of sales promotion, Push-pull strategies of promotion. Personal selling: Concept, Features, Functions, Steps/process involved in Personal Selling, Direct Marketing: Meaning, Features, Functions, Basic concepts of ecommerce

Distribution Strategy: Meaning, Nature and importance, Alternative channels of distribution – Factors to be considered for selecting channel. Channel conflicts and Functions of distribution channels.

Module 5: Public Relations

Public Relations : definition, need, essentials of good public relations, public relations towards global professionalism and major areas of public relations activity. Public Relations in Healthcare, Marketing Strategies in Healthcare Organizations, Trends, Ethics and Issues of Healthcare Marketing. Healthcare Marketing and Promotional Tools, Medical Tourism - Role and Activities

Reference Books:

1. Marketing Management by Philip Kotler, Kevin Lane, Abraham Koshy and Mithileshwar Jha - Latest edition

2. Ravi Shankar, Service Marketing, Excel Books, New Delhi 3. Chabra T.N, Marketing Management, Tata McGraw Hill

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4. Ranjan Saxena, Marketing Management, McGraw Hill 5. Christopher Lovelock, Ivehen Wirtz and Jayantja Chaterjee, Service Marketing–People, 6. Sherlekar S.A.: Marketing Management.

7. Marketing Management – Tapan Panda, 2/e, Excel Publication 2007

8. Marketing Management – Ramaswamy V.S & Namakumar S, 4/e Macmillan Publishers, 2011.

9. Marketing In India: Text and Cases- Neelamegham S, 4/e, Vikas.

*Latest editions of the books are recommended.

Title of Paper : Managerial Communication

Subject Code: 10MBAHM106 Credits : 3+ 1= 4

MODULE 1: Language Fundamentals, Eradication of errors in written English and the proper construction of a sentence. Written Communication, 3P Process, Essay writing, informal and formal communication: various letters, memos, reports, press-releases, both classic and e-mail. MODULE 2 : Theories of Communication ,Models and Communication Theories, Classification of Communication, Barriers to Communication. Oral Communication, Group discussion, speech-making, debate, extempore speaking. MODULE 3 : Presentation skills, Creating a PowerPoint presentation, slide design, controlling information flow, presenting a slideshow. Non-verbal Communication, Body Language, etiquette, manners and behaviour in public. MODULE 4 : Listening, Persuasion, Interview and Negotiating Skills, Listening skills, persuasion skills, dealing with an interview, conducting a negotiation. MODULE 5 : Meetings, Calling for, arranging, conducting meetings and taking minutes. Meeting Etiquette. Text Books: 1. ‘Contemporary Business Communication’ 5th Edition by Scott Ober-Biztatra 2. ‘Basic Business Communication’ 10th Edition by Lesikar & Flatley TMH Publication. 3. ‘Business Communication’ 3rd Edition by Mary Ellen Guffey Thomson Publication. 4. ‘Foundation of the Business Communication’ by Dona. J. young-Tata McGraw Hill TMH Publication. 5. ‘Business Communication’ by Meenakshi, Raman Prakash Singh.

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6. Reference: Business Communication today by Bovee thill schatzmans Pearson Education.

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Strategic Management :MHA 201

Course Code: MHA201 L-4, T-0, P-2, C-4

1. Strategic Management - An Introduction - Evolution of business policy as a discipline - Concept of strategic management - Characteristics of strategic management - Defining strategy

2. Strategy formulation - Stakeholders in business - Vision, mission and purpose - Business

definition, objectives and goals - Environmental appraisal - Types of strategies - Guidelines

for crafting successful business strategies, Vertical Integration Strategies, Mergers, Acquisition &

Takeover Strategies.# Strategic Alliances & Collaborative Partnerships.

Outsourcing Strategies.# Facing Global Competition. Managing in Times of Great Change, Learning

Organization, Agile Organization.

3. Strategic analysis and choice - Environmental Threat and Opportunity Profile (ETOP) -

Organizational Capability Profile - Strategic Advantage Profile - Corporate Portfolio Analysis -

SWOT Analysis - Synergy and Dysergy - GAP Analysis - Porter's Five Forces Model of

competition, The Five Generic Competitive Strategies – Low cost, Differentiation, Best-cost,

Focused Strategies. - Mc Kinsey's 7s Framework - GE 9 Cell Model - Distinctive

competitiveness - Selection of matrix

4. Strategy implementation - Issues in implementation - Project implementation - Procedural implementation - Resource Allocation - Budgets - Organization Structure - Matching structure and strategy - Behavioural issues - Leadership style - Corporate culture - Values - Power - Corporate Social Responsibility, Ethical and Social Considerations in Strategy

Development.Social responsibilities - Ethics - Building a capable organization - Functional issues - Functional plans and policies - Financial, Marketing, Operations and Personnel plans and policies

5. Strategy Evaluation - Importance - Symptoms of malfunctioning of strategy - Organization anarchies - Operations Control and Strategic Control - Measurement of performance - Analyzing variances - Role of organizational systems in evaluation.New Business Models and strategies for Internet Economy - Shaping characteristics of E-Commerce environment - E-Commerce Business Model and Strategies - Internet Strategies for traditional Business - Key success factors in E-Commerce.Strategy evaluation:

importance and nature of strategic evaluation; strategic and operational control; evaluation process for operational control in hospital environment; evaluation techniques for strategic and operational control in hospital.

Cases in strategic management. A minimum of 10 cases encompassing the above topics to be analyzed and discussed in the class. Cases to be incorporated in the Question Paper.

Books Recommended

1. Business Policy, 2nd Ed. - Azhar Kazmi 2. Strategic Management, 12th Ed. - Concepts and Cases - Arthur A. Thompson Jr. and A.J.Strickland

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3. Management Policy and Strategic Management (Concepts, Skills and Practices) - R.M.Shrivastava 4. Business Policy and Strategic Management - P.Subba Rao 5. Strategic Management - Pearce

6. Strategy & Business Landscape - Pankaj Ghemawat 7. Strategic Planning Formulation of Corporate Strategy – Ramaswamy

MANAGEMENT INFORMATION SYSTEM HEALTH INFORMATICS


Objective: This course intends to familiarize and develop understanding of the students on the information system management with special reference in healthcare institutions for proper decision making.

Course Contents:

Unit I Meaning and role of information systems. Types of information systems: operations support systems, management support systems, expert systems and knowledge management systems. Information systems for strategic management: competitive strategy concepts, strategic role of information systems.

Unit II Health informatics: introduction, Healthcare information literacy, database management system,application of health information system. Electronic medical records: overview, legal aspects of electronic medical records, advantages and disadvantages.

Unit III

Decision Support Systems: MIS support for decision making; decision support systems. Tools of business support systems: what if analysis, sensitivity analysis, goal seek analysis, optimization analysis. Emerging concepts in information system design and application.

Unit IV

Hospital Information System Management and software applications in registration, billing, investigations, reporting, ward management and bed distribution, medical records management,materials management and inventory control, pharmacy management, dietary

services ,management, information processing.Executive information system; expert support systems; security and ethical challenges.

Unit V

1. MS Access: creating database, adding, editing and moving records. Practicals sessions

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2. Querying: creating, saving and editing; creating and using forms.

3. Creating and printing reports, managing data and files.

4. World Wide Web: introduction, web access through on-line services, using web browser,

5. Internet and Intranet: meaning of internet; difference between the internet and intranet;

Recommended books:

1. Kenneth, Laudon and Jane Laudon MIS: Managing the Digital Firm, Pearson Education.

2. James, A. O’Brien Introduction to Information Systems, Tata McGraw Hill.

3. Turban, E., McLean, E. and Wetherbe, J., Information Technology for Management: Making

4. Jawadekar, W. S., Management Information Systems. Tata McGraw Hill.

QUANTITATIVE TECHNIQUES I (Statistics )


Course content:

1. Role of mathematics and statistics in business decisions. Logarithms: laws of operations, log tables, compound interest, depreciation and annuities. Equations: linear, quadratic and simultaneous equations. Matrix algebra, Binomial theorem. Principles of mathematical induction, arithmetic progression and geometric progression.

2. Time series analysis,Index numbers. Theory of probability,Theoretical distributions: binomial, Poisson and normal distribution.

3. Theory of estimation, Testing of hypothesis: large sample tests, small sample test, (t, F, Z Test and Chi Square Test).

4. Processing and analysis of data : meaning, importance, process of data analysis, report writing, role and types of report, contents of research report, steps involved in drafting reports, principles of good report writing.

5. Health and hospital statistics, introduction, utilization of the basic data, sources of health statistics, problems in collection of disease data, measurement of health, vital statistics. correlation and Regression: Meaning and uses; various methods of calculation of coefficients ,and their analysis and implication.

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HUMAN RESOURCE MANAGEMENT & HR IN HOSPITALS

Course Code: MHA204 L- 4, T-0, P-0, C-4 l

Objective: The basic objective of this course is to understand the concepts of human resource management.

Unit-wise Course Contents:

1. Elements of HRM: Evolution of HRM, Meaning, Nature and Scope, HRM functions and

objectives, Difference between HRM and Personnel Management, Human Resources

Development in India, Role of HR managers. Manpower Planning.

2. Job Analysis, Recruitment and Selection: Job Analysis – Job Description, Job Specification.Recruitment and Selection- Methods and Procedures. Difference between recruitment and selection process.

3. Human Resource Development: Training and Development- Purpose, Methods and issues of training and management development program, Mentoring and Coaching.

4. Performance and Job Evaluation: Definition, Purpose of appraisal, Procedures and

Techniques including 360 degree Performance Appraisal, Job Evaluation:-concept, methods

and types

5. Job Enrichment: Promotion, Transfer and Separation: Promotion – purpose, principles

and types; Transfer – reason, principles and types; Separation – lay-off, resignation,

dismissal, retrenchment, Voluntary Retirement Scheme. Job Enrichment, Job Enlargement,

Job rotation.

Case Study: HR departments in hospital , role , structure and functions, pre-requities

.Recrutiment techniques in hospitals , Strategies to retain doctors in competition.MCI rules

for salary structure in hospital . Ethics in hospitals .

Text Books:

1. Bratton J. & Gold J., Human Resource Management: Theory and Practice, Palgrave, 2003.

2. Gomez Mejia et.al, Managing Human Resources, Pearson Education.

Reference Books:

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1. Aswathappa, Human Resource Management, Tata McGraw-Hill, 2003.

2. Dessler, Human Resource Management, Prentice-Hall.

Cost and Financial Accounting

Course Code: MHA205 L- 3, T-2, P-0, C-4

The objective of this course is to acquaint students with various concepts of costing and highlight the decision-making and control, focus on managerial accounting.

1. Introduction of Cost Accounting: Meaning, objectives and functions of cost accounting, Role of Costing in decision making, Types of cost; cost concepts; Elements of cost;-Overheads and their Allocation and Apportionment.

2. Preparation of Cost Sheet: Methods of Costing, Reconciliation of Cost and Financial Accounting. Marginal Costing: Marginal Costing versus Absorption Costing, Cost-VolumeProfit Analysis and Break-even analysis, Margin of Safety, key factors, Managerial Applications of Marginal Costing.

3. Budgeting: Concept of Budget, Budgeting and Budgetary Control, Types of Budgets and their preparation and Advantages and Limitations of Budgetary Control.

4. Basic Taxation , History , Indian tax structures, Direct and indirect taxes , importance. Different heads , Salary , House, Property capital gain , Income from other sources , levy of taxes, government policies.

5.Financial Management in a Global Context: The importance ,rewards and risk and risks of

international finance, Goals of MNCs, the nature and measurement of exposure and risks. International Monetary System. Balance of Payment.Financial Management in a Global Context: The importance ,rewards and risk and risks of international finance, Goals of MNCs, the nature and measurement of exposure and risks. International Monetary System. Balance of Payment.

International Financial Markets: Forex markets, Forex Trading, cash and spot exchange markets, forex rates and quotation, forward markets, exchange rate behaviour, cross rate, Forex market participants, and Arbitrage profit in forex markets. Purchasing Power parity and Interest Rate Parity Theory of exchange rate determination.

Text Books:

1. Horngren et al, Introduction to Management Accounting, Pearson, 2002.

2. Khan & Jain, Management Accounting, Tata McGraw-Hill, 2006.

3. Pandey, I.M., Management Accounting, Vikas Publication, 2004.

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Reference Books:

1. Bhattacharyya S.K. & Dearden J., Accounting for Management, Vikas Publication.

2. Kishore Ravi M., Advanced Management Accounting, Taxmann, 2007.

TOTAL QUALITY MANAGEMENT and Materials Management

Course Code: MHA206 L- 4, P-0, C-4

Objective: The basic objective of this course is to understand the concepts of total quality

management.

1. Introduction: Definition of Quality, Dimensions of Quality, Quality Planning, Quality costs - Analysis of Quality Costs, Basic concepts of Total Quality Management, Historical Review, Principles of TQM, Leadership – Concepts, Quality Council, Quality Statements, Strategic Planning, Deming Philosophy, Barriers to TQM Implementation, Quality Awards.

2. Quality: Customer Perception and Satisfaction ,Customer Complaints, Service Quality, Customer Retention, Continuous Process Improvement – Juran Trilogy, PDSA Cycle, 5S,

Kaizen, Supplier Partnership – Partnering, sourcing, Supplier Selection, Supplier Rating,Business Process Reengineering (BPR). Quality Systems: Need for ISO 9000 and Other Quality Systems, ISO 9000:2000 Quality System– Elements, Implementation of Quality System, Documentation, Quality Auditing; ISO 14000 – Concept, Requirements and Benefits.

3. Statistical Process Control (SPC): The seven tools of quality (Basic and New), Statistical,

Control Charts for variables and attributes, Process capability, Concept of six sigma, Quality Gurus and their Principles.

4. Benchmarking – Reasons to Benchmark, Benchmarking Process, Quality Function Deployment (QFD) – House of Quality, Benefits, Taguchi Quality Loss Function, Total Productive Maintenance (TPM) – Concept, Improvement Needs, Latest Challenges of Quality,Six Sigma Concepts: application.

5. Inventory Control: Concept, various costs of inventory, EOQ models, buffer stock, lead time reduction, re-order point / re-order level fixation, exercises –numerical problem solving , ABC,SDE / VED Analysis, Just-In-Time and Kanban System of Inventory management. Warehousing: Meaning and need for warehousing, Types of warehouse, Characteristics of an ideal warehouse Storage: Importance and functions of storage. Location and layout of stores. management of receipts and issue of materials from stores, Warehousing costs, Stock verification.

Text Books:

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1. Feigenbaum .A.V., Total Quality Management, McGraw-Hill, 1991.

2. Oakland.J.S., Total Quality Management, Butterworth – Hcinemann Ltd., Oxford. 1989.

Reference Books:

1. Narayana V. & Sreenivasan, N.S. Quality Management – Concepts and Tasks, New Age

International 1996.

2. Zeiri, Total Quality Management for Engineers, Wood Head Publishers, 1991.

Proposed III Semester Subjects

1. Hospital facility planning and designing 2. Hospital support services and management of hazards 3. Health care management and law 4. Operations research and research methodology 5. Hospital operations management & Patient Care Services 6. Human Body and Functions

IV semester

1. Medical insurance management 2. Medical Ethics 3. Services marketing & Management 4. Hospital Waste management & Environment 5. Independent project

jss university · 2021. 7. 18. · 3 jssu 4.00 eligibility for admission admission is open tomba...

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