Resume of Juan Lozada13611 Country Ln. Tomball, Texas 77375 / lozadaj7@yahoo.com /

Phone 281.210.4641

SummaryI am an experienced, results oriented Business Professional, responsible for achieving annual budgets in excess of 40MM. I have an in-depth understanding of sales, manufacturing operations, and project management. I am known for development and implementation of operational strategies, which improve sales, productivity, and customer satisfaction levels. Displaying strong leadership and problem solving skills, I have led profitable business operations across many disciplines. I have a strong commitment to continuous improvement focused on delivering strong revenue results and profit gains in highly competitive markets. I am bi-lingual in English and Spanish, with over 16 years of work experience in diverse environments. I have the ability to work autonomously, have outstanding communication skills, the ability to work constructively with a variety of stakeholders, and have a tactful, positive and resilient approach.

Professional ExperienceService PlannerLifecycle Care– Konecranes 845 Greens Parkway Suite 300 Houston, Texas 77067 November 2016 – February 2017.

Konecranes offers specialized maintenance and modernization services for all types of industrial cranes, lifting equipment, and machine tools through a global service network. Konecranes has 600 locations in almost 50 countries.

Coordinated sales activities and planned services for customers. o Engaged in sales activities by executing crane inspections and quoting parts and service

repairs for the established scope of work.o Provided project management support and field supervision of 24 service technicians for

major projects. o Directed the planning and scheduling of all service work for the service workforce, based

on the procurement schedule of parts and technician availability. Responsible for achieving monthly sales quotas.

o Performed routine order maintenance in the ERP order system, to ensure that all job costs were captured and recorded daily, for the ongoing service work. I directed the effectiveness of direct labor to reflect the allotted hours budgeted to complete services. This practice ensured that we exceeded the established profit margins for the company.

o Ensured strict compliance with all requirements of the Contract Retention policies. I worked closely with customers to ensure that all safety and competence requirements were met by the service technicians on site. I resolved customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company.

Maintained Safety Requirements and Competency of Service Technicians. o I scheduled all safety courses for the service technicians with the HASC to meet the

requirements of the refineries and high security customers for the company. I also scheduled training for the service technicians with our internal crane university.

Spare Parts Manager Drilling Life Cycle Services– MHWirth 28377 FM 529 Katy, Texas 77493 November 2014 – July 2016.

MHWirth is a leading global provider of first-class exploration solutions and services to the offshore exploration industry. The company offers a full range of land and subsea exploration equipment and services.

Established and maintained customer relationships. o Addressed customer concerns regarding parts pricing, lead-times, and material stock levels

in order to secure sales for equipment overhaul projects.o Promoted the company’s products during the de-merger from Aker Solutions to MHWirth,

by using social media platforms and promotional training courses. I raised awareness to customers and informed them about the MHWirth product lines and re-branding initiatives.

o Conducted yearly analysis of parts and negotiated Master Service Agreements on approximately 12000 items with customers. This initiative reduced processing time by eliminating the quotation process using an established set of key financial metrics. A negotiation of fixed exchange rates was also included, which eliminated global currency fluctuations throughout the regions.

Achieved annual sales volume of 36MM in a declining market. o By expediting the established company backlog and aligning global inventories as sources

of supply, I assertively implemented strategies for quicker delivery of items using weekly consoles of material from other global regions.

o I monitored customer cap-ex activities in the North American region, in order to maintain ideal consumable stock levels for the appropriate equipment being utilized in the field. This effectively improved underlying cash flows by controlling the amount of inventory purchased, and produced a positive 6.0% EBITA increase year over year (excluding the impact of foreign exchange).

Developed and mentored a staff of 6 direct reports. o Conducted weekly mentoring sessions to establish a culture committed to customer

service, productivity, and increased sales within the group. These sessions also established revenue goals for the week, reviewed individual productivity, and served as a platform to discuss on-going customer issues.

o With the assistance of the training department, I established an e-learning course schedule, which focused on product knowledge, career development, and team building exercises.

o I continually launched SAP training courses, and created work flow procedures, which benefited all of the operational departments including: logistics, accounts receivable, supply chain, and document control.

Increased the On-Time Delivery for the company. o By mapping an ideal job sequencing order system, I was able to optimize productivity levels

of supply chain personnel processing orders and outbound shipments.o I conducted a weekly analysis of the consolidated shipments of incoming inventory and

compared them against the company backlog to expedite shipments upon receipt. By taking on this pro-active approach, we were able to achieve a monthly OTD result of 92%.

Reported North America sales and weekly trends to Senior Management. o Responsible for delivering rolling sales forecasts including sales to budget variance

analysis to upper management in the organization. I reported various data models which identified costs to determine profitability and identify areas of improvement within the company.

Account Manager Aftermarket Sales– Cameron 5300 W Sam Houston Pkwy Houston, Texas 77041April 2006 - October 2014

Cameron International Corporation is a company and a global provider of pressure control, processing, flow control and compression systems services for land exploration and gas process industries.

Executed major Capex projects of Aftermarket services. o I managed a 12MM Capex project for BHP Billiton, Petrofac, and Eni S.p.A, which included

the complete overhaul of the Irish Sea Pioneer, a self-elevating support vessel. The scope of the project consisted of all manufacturing, procurement, and installment services for the rack and pinion systems of the jack-up legs.

o Also managed two 10MM Capex projects for Perforadora Central and Pemex for the procurement of all the operational and spare parts for the Coatzacoalcos and Panuco exploration platforms.

Provided sales and service support to all Latin America accounts. o I served as the key contact for the aftermarket service organization of Cameron with a

customer scope of 13 Latin American accounts. My commitment to customer service and responsiveness to the client’s needs, helped me establish a footprint in countries like Colombia, Peru, and Venezuela for aftermarket services.

o I developed execution plans for 12 sales associates to present engineering proposals based on a required customer scope of work. I also ensured that all customer orders were processed to meet scheduled project deadlines, within the organizations supply chain group.

o I negotiated service contracts for our field engineers, while capitalizing on spare part sales for equipment repairs, and the commissioning of new equipment.

o I accounted for payments from customers within the established milestones schedule negotiated in the project terms and conditions, and collected outstanding invoices from customers by ensured that all pre-requisites for payment were met. i.e quality certificates, proof of delivery documentation, data books and equipment manuals.

Worked directly with the Materials Management group to execute shipments o With the assistance of four other Account Managers, our aftermarket sales group was

responsible for exceeding a monthly budget of 6MM in aftermarket parts revenue. As a group we developed monthly timelines for material receipts based on our individual backlog, and executed the material shipments via the materials management department.

o I optimized shipping revenue by holding weekly supply chain meetings with the procurement, and materials management departments. In these meetings we aligned the daily shipping activities, established future delivery dates and developed shipping strategies using end destinations, in order to minimize shipping costs.

o I launched a module within SAP to help identify material availability based on the established first date in the sales ordering system with the assistance of an IT consultant. This module allocated parts to the appropriate sales orders, which ultimately reduced customer complaints, and increased our on-time delivery results for parts.

Education

University of Houston – Downtown: Bachelors of Business Administration, Accounting

Lone Star College System: Associate of Arts