IT Support and Asset Management Interns

By:Julian Jones & Nick Gruber

What we learned

• Re-imaged a PC and a Mac• Encrypted Mac’s and PC’s• Injected new drivers into the server• Learned the ins and outs of Apple and Dell Support • Mapped network drive• Created badges for new employees• Created Pivot tables to compare and contrast data

Overview of new skills

• Helped set up new users• Setup Macs, Mac Minis, and PC’s• Re-imaged, encrypted, and wiped computers• Made a bootable El Capitan USB Drive• Loaded Windows 10 Enterprise and MAC OS Sierra Beta 4

on computers and tested their functionality

IT Support

• Set up and cleaned up IT equipment in cubicles• Prepared the Pelican case for events• Unpackaged new equipment• Tagged new equipment• Retired old equipment• Created spreadsheets to ensure retired computers and

phones are no longer assigned to employees

Asset Management

This was our first job:• First office experience• Learned the ins and outs of a professional work

environment • Responsibility to manage tasks and tickets• Interacted professionally with others• Assisted employees with computer troubles • Sent professional emails at all times

Practical Skills

• Phone Policy• Contractor Form• Job with corresponding computer privileges• Organized shared drive • Inventoried retired computers and phones

How we made a difference

• Freezing Samsung Galaxy S4 to bypass an encryption lock•Used bootcamp to partition a Mac with Windows 10

Personal Projects

Questions?

Thank you all very much for this

awesome experience!!