july 2011 it status report

8/6/2019 July 2011 IT Status Report

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AnnouncementsCourses is Now Populated With Fall Term ClassInformation.On July 1, all classes for the fall 2011 term were created in Courses

(Pepperdines instance of Sakai). Faculty can now upload course documents,

assignments, and syllabi to their fall course sites. When logging in to

Courses, faculty will find their fall classes either as tabs across the top or in

the "All My Sites" grouping. Faculty can now easily publish their sites with

one click and customize the order and appearance of their tabs with the

push of a button. For more information on these Courses tips click here.

Department Canon Copy Codes Will Change This Month.As an extra security measure, Information Technology (IT) will be replacing

all 5-digit Canon copier access codes with new 6-digit codes. In the nextfew weeks, each major area budget manager will receive a list of their

department's old copy codes as well as the last two fiscal years worth of

copy code activity. IT's analysis revealed that departments are using only 50

percent of 700 active copy codes; therefore, all copy codes that were not

used from August 2009 through July 2011 will be deactivated unless

departments feel the need to keep them. Prior to any deactivations, Jerry

Hoover will contact each budget manager to review copy code usage. For

questions, please contact Jerry Hoover [email protected].

Photocopy Rate Adjustment Begins August 1.At the beginning of fiscal year 2009, Information Technology lowered the

photocopy recharge rate from 6 cents to 5.4 cents per black and whiteimpression to minimize the impact of the campus-wide budget reallocations

on schools and departments. It is now necessary to adjust the rate back to

6 cents to continue operating a fiscally-sound copy service program. The

University Management Committee has approved the rate adjustment and

the rate will be brought back up to 6 cents per impression effective

August 1.

1 Information Technology Activity and Status Report, July 2011

Information

Technology Activityand Status Report

July 2011

Contact InformationTechnology

Anytime Support Desk

Available 24 hours a day,

7 days a week

(310) 506-HELP (4357)

or (866) 767-8623

Technology and Learningfor Faculty

http://services.pepperdine.

edu/techlearn/

[email protected]

Office ofthe ViceProvost and Chief

Information Officer

(310) 506-4501

Request IT Services

http://services.pepperdine.edu/

it/forms
http://services.pepperdine.edu/techlearn/news/201105twoupdates.htmhttp://services.pepperdine.edu/it/formshttp://services.pepperdine.edu/it/formshttp://services.pepperdine.edu/techlearn/http://services.pepperdine.edu/it/formshttp://services.pepperdine.edu/it/formshttp://services.pepperdine.edu/it/formshttp://services.pepperdine.edu/it/formsmailto:[email protected]:[email protected]://services.pepperdine.edu/techlearn/http://services.pepperdine.edu/techlearn/http://services.pepperdine.edu/techlearn/http://services.pepperdine.edu/techlearn/mailto:[email protected]:[email protected]://services.pepperdine.edu/techlearn/news/201105twoupdates.htmhttp://services.pepperdine.edu/techlearn/news/201105twoupdates.htm


2/5

NewsPrint Shop to Accept Payment with One Card This August.This summer, Information Technology partnered with the Office of Campus Operations and Business

Services to allow faculty, staff, and students to pay for printing services with their campus ID card (One

Card). Beginning August 1, Printing Ser vices will accept payment with One Card (with available Waves

Cash Global points) as a method of payment.

ID Card Money Deposit Machines Will be Removed by August 5.Beginning this month, all Cash System Value Terminal (CSVT) machines, which are used to add money to

campus ID cards, will be removed from several campus locations, including: Payson Library, School of

Law, and the computer labs at the Drescher, West Los Angeles, Irvine, Encino, and Westlake Villages

graduate campuses. The online ser vice One Card Web Deposit (https://webdeposit.pepperdine.edu) has

replaced the CSVT machines and they are no longer needed. Via the online service, students, faculty, and

staff can add points to their Waves Cash Global accounts. Since the introduction of this online service, it

has provided great convenience and reliability to the Pepperdine community.

New ServicesGoogle Analytics Used to Improve WaveNet Experience.Using data from Google Analytics, Information Technologys Enterprise Information Systems (EIS) staff

members James Ballacchino, Ronit Weiss, Novita Rogers, Lisa Welch, and Timothy Rogers are making

small changes to improve faculty, staff, and students experiences inside WaveNet. Since the

implementation of Google Analytics, EIS staff has improved the load time for high-traffic pages, removed

several unused pages and links, and is working to ensure various Internet browser compatibility with all

areas of WaveNet.

Updates and UpgradesData Migrated to New Storage System to Decrease Downtime.Information Technology's Server Engineering group recently replaced the current data storage system,

which holds impor tant University information such as email, PeopleSoft data, and Nolij documents, with

a new data storage system. The new hardware allows IT staff to decrease the length of time needed to

bring down email and WaveNet during weekly and monthly maintenance, allowing these important

systems to remain available to the campus community while they are being maintained or backed up.

Over the next few months, IT will continue to work on the new system and implement changes to

decrease maintenance periods.

Information Security Protects Pepperdine Email From Spam Campaigns.In June, the Information Security Office (ISO) activated an additional spam filter feature, which blocks

emails that are generated when someone uses a Pepperdine email address in a spam campaign. In the

coming months, ISO will launch another feature of the spam filter that will allow the team to monitor

outbound messages for restricted information such as social security numbers or credit card numbers.To learn more about the new spam filter visit: https://services.pepperdine.edu/it/email/spam/.

https://webdeposit.pepperdine.edu/http://services.pepperdine.edu/it/email/spam/http://services.pepperdine.edu/it/email/spam/https://webdeposit.pepperdine.edu/https://webdeposit.pepperdine.edu/


3/5

Project Wrap UpMoving Student Email to Exchange 2007 Completed.Information Technologys Systems and Networking team including Ken Noone, Brian Aasen,

Alex Goulak, and Toney Lewis have completed migrating all student email accounts to the upgraded

Exchange 2007 platform. The move was nearly seamless and students will now be able to take

advantage of the new Windows and MAC Outlook 2010/2011 clients.

EventsSpeakers Announced for Technology and Learning Faculty Conference thisSeptember.The Technology and Learning group is pleased to announce the presenters for the inaugural Technology

and Learning Faculty Conference this September 14. Pepperdine professors Susan Helm, Brian Fisher,

Tim Lucas, Greg McNeal, Sharyl Corrado, Bob McQuaid, and Spring Cooke will present their experience

and share best practice using technology such as iPads, clickers, and Courses in the classroom. All

Pepperdine faculty are encouraged to attend this half-day conference to explore and learn more about

the new technologies that are making a difference in learning. To learn more contact Hong Kha at

[email protected].

PeopleSoft and Simpler Training Sessions Now Available to Pepperdine Staffand Faculty.PeopleSoft and Simpler training for the month of July are now available. These classes are a great

opportunity for you to brush up on your skills and review important policies and procedures. Register

now to reserve your place! For questions or to view future training classes visit the IT Training Calendar

or contact Len Krukowski at [email protected].

Simpler 3.0 ReportingFriday, July 15 at 10:00 a.m. - Register Now!

This class will walk you through Simpler version 3.0, which has a new look and feel and many new

functional operating differences. PeopleSoft Requisition Training

Monday, July 11 at 2:00 p.m. - Register Now!

This class is for the requestors in the finance module in WaveNet. Attendees will learn the process of

approving and creating requisition requests and employee reimbursements. Important policies and

procedures related to creating requisitions will also be reviewed.

PeopleSoft Reporting Travel and ExpenseWednesday, July 13 at 2:00 p.m. - Register Now!

This class is for employees who use the Travel & Expense module in WaveNet. Topics discussed in this

class include entering expense repor ts, reconciling travel and cash advances, and approving reports.

PeopleSoft Credit Card ReallocationWednesday, July 20 at 2:00 p.m. - Register Now!

This class is for all employees with a University Purchasing and/or Travel and Entertainment creditcard. In this class you will learn how to reallocate monthly expenses, update multiple transactions, and

view credit card activity.

https://services.pepperdine.edu/it/wavenet/trainingcalendar.htm?trumbaEmbed=view%3Devent%26eventid%3D95274974https://services.pepperdine.edu/it/wavenet/trainingcalendar.htm?trumbaEmbed=view%3Devent%26eventid%3D95274329mailto:[email protected]:[email protected]:[email protected]://services.pepperdine.edu/it/wavenet/trainingcalendar.htm?trumbaEmbed=view%3Devent%26eventid%3D95275075https://services.pepperdine.edu/it/wavenet/trainingcalendar.htm?trumbaEmbed=view%3Devent%26eventid%3D95275075https://services.pepperdine.edu/it/wavenet/trainingcalendar.htm?trumbaEmbed=view%3Devent%26eventid%3D95274974https://services.pepperdine.edu/it/wavenet/trainingcalendar.htm?trumbaEmbed=view%3Devent%26eventid%3D95274974https://services.pepperdine.edu/it/wavenet/trainingcalendar.htm?trumbaEmbed=view%3Devent%26eventid%3D95273276https://services.pepperdine.edu/it/wavenet/trainingcalendar.htm?trumbaEmbed=view%3Devent%26eventid%3D95273276https://services.pepperdine.edu/it/wavenet/trainingcalendar.htm?trumbaEmbed=view%3Devent%26eventid%3D95274329https://services.pepperdine.edu/it/wavenet/trainingcalendar.htm?trumbaEmbed=view%3Devent%26eventid%3D95274329mailto:[email protected]:[email protected]://services.pepperdine.edu/it/wavenet/trainingcalendar.htmhttps://services.pepperdine.edu/it/wavenet/trainingcalendar.htmmailto:[email protected]:[email protected]


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Presentations & PublicationsDr. Timothy Chester to Speak at the Campus Technology Forum.On September 29, Timothy M. Chester, vice provost for academic administration and chief information

officer will give the keynote at the 2011 Campus Technology Forum in Long Beach. Chester will speak

on how the challenges facing IT leaders in higher education today are fundamentally different than those

of the past. To learn more about the Campus Technology Forum, visit: http://events.campustechnology.com/events/ct-forum-conference/home.aspx.Did You Know?Did You Know? It is Dangerous to Use Your University Password for OtherAccounts.Did you know that the University usage policy prohibits reusing your Pepperdine NetworkID and

password on other sites? Reusing your NetworkID or password on another site is dangerous. According

to a recent study of the more than one million accounts stolen from the online systems of Gawker

Media and Sony Entertainment, it showed that two-thirds of users who had an account on both systems

had identical passwords for both systems. Keeping your password unique for every account will greatly

prevent your information from being stolen. If one account is compromised, at least you can restassured that the rest of your accounts will be more secure. For information on password security,

managing passwords or changing your password visit: http://mypassword.pepperdine.edu.

http://mypassword.pepperdine.edu/http://mypassword.pepperdine.edu/http://events.campustechnology.com/events/ct-forum-conference/home.aspxhttp://events.campustechnology.com/events/ct-forum-conference/home.aspxhttp://events.campustechnology.com/events/ct-forum-conference/home.aspxhttp://events.campustechnology.com/events/ct-forum-conference/home.aspx


5/5

Benchmarks and AccountabilityAnytime Support Help Desk Statistics for June. During June 2011, there were 1136requests for support managed through the Anytime Support Desk. Of these requests, 62 percent were

resolved within two days and 92 percent were resolved in fewer than five days. The average wait time

for individuals calling the Anytime Support Desk was54 seconds. Seventy-eight percent of requestswere resolved by the Anytime Support Desk on the first call.

Online Requests. In June 2011, there were 180 additional requests for suppor t managed throughonline web request forms. The top two types of online requests were: departmental telephone service

(47) and network resources request (35).

Anytime Support Desk User Survey Results for June. Through an automated feedbackprocess, all Anytime Support Desk callers have the opportunity to complete a web-based satisfaction

survey. In June 2011, 105 (10%) of 1075 survey requests sent to customers were submitted. The four-

question survey uses a 1 to 5 sliding scale with 4.00-5.00 equal to Excellent.

Month

Response

Rate

Overall

Satisfaction Competency

Customer

Service

Resolution

Timeliness

April

May

June

10% 4.66 4.73 4.59 4.67

11% 4.40 4.59 4.24 4.46

10% 4.40 4.49 4.22 4.47

Staff Support by Major Area. All Pepperdine IT staff allocate their day-to-day efforts usingclient, project, and task codes; using this data, total division-wide staff effor t for June 2011 was distributed

as follows:

University Administration Support 1,775 hours 11.25% $72,632.62

Colleges, Academic Affairs

University-Wide, Common Services

IT Administration and Management

General Overhead (Leave, Holiday)

Total:

3,092 hours 19.60% $76,583.74

4,928 hours 31.00% $193,162.98

3,389 hours 21.48% $116,887.70

2,592 hours 16.43% $93,705.82

15,776 hours 100% $555,972.86

Support for Schools. Pepperdine IT staff effort provided to Pepperdine schools is as follows:

Month Seaver GSBM GSEP SOL SPP

AprilMay

June

59.68% 17.87% 19.07% 1.45% 1.94%52.09% 23.42% 20.76% 0.86% 2.88%

49.31% 24.23% 21.38% 1.57% 3.52%

How to Subscribe to this Report. If you would like to be added to the distribution list for thisreport, please contact Tiffany Yu, communications specialist, at extension x4139. The Monthly IT Status

Report archive is available online at services.pepperdine.edu/it/about/status-reports.htm .

http://services.pepperdine.edu/it/about/status-reports.htmhttp://services.pepperdine.edu/it/about/status-reports.htmhttp://services.pepperdine.edu/it/about/status-reports.htmhttp://services.pepperdine.edu/it/about/status-reports.htmhttp://services.pepperdine.edu/it/forms/http://services.pepperdine.edu/it/forms/

july 2011 it status report

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