june 22, 2011 (wednesday) 55th eoq congress · 2006-01-10 · eastern europe russia (european part,...

10
June 22, 2011 (Wednesday) 55th EOQ Congress CONCURRENT SESSIONS Wednesday 8:30 – 12:30 KEMPINSKI HOTEL CORVINUS Erzsébet tér 7-8, Budapest V. REGINA BALLROOM II. Wednesday 8:30 – 10:30 19.1. QUALITY IN THE AUTOMOTIVE INDUSTRY Session Chair: Balázs Németh, Kvalikon Consulting, Hungary 9.00 „KAMAZ”: Customer Interests are Above All Aleksander Abramenko, OJSC „KAMAZ”, Russia Abramenko, Aleksander A. (Russia) Between 1986-2001 he was Representative of the Ministry of Defence in KAMAZ Diesel Inc. (Truck Production Plant) with duty: Quality control of production for Ministry of Defense; Modernization of KAMAZ tracks; Creation of Mustang family KAMAZ cars from technical specifications up to serial production. Since 2001 up to now Mr. Abramenko has been working in KAMAZ as Director of Quality Department. In this position he organizes quality control of all products and production processes, internal audits of KAMAZ Quality Management System, audits of products and processes, periodically testing KAMAZ trucks. Mr. Abramenko organizes seminars and conferences for suppliers to KAMAZ and service centers and actively makes reports on conferences devoted to quality control and process improvement.

Upload: others

Post on 18-Jun-2020

3 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: June 22, 2011 (Wednesday) 55th EOQ Congress · 2006-01-10 · Eastern Europe Russia (European part, Siberia Far East) CIS countries (Kazakhstan, Ukraine, Turkmenistan, Azerbaidzhan)

June 22, 2011 (Wednesday) 55th EOQ Congress

CONCURRENT SESSIONS Wednesday 8:30 – 12:30 KEMPINSKI HOTEL CORVINUS Erzsébet tér 7-8, Budapest V.

REGINA BALLROOM II. Wednesday 8:30 – 10:30

19.1. QUALITY IN THE AUTOMOTIVE INDUSTRY

Session Chair: Balázs Németh, Kvalikon Consulting, Hungary

9.00 „KAMAZ”: Customer Interests are Above All Aleksander Abramenko, OJSC „KAMAZ”, Russia

Abramenko, Aleksander A. (Russia)

Between 1986-2001 he was Representative of the Ministry of Defence in KAMAZ Diesel Inc. (Truck

Production Plant) with duty: Quality control of production for Ministry of Defense; Modernization of KAMAZ

tracks; Creation of Mustang family KAMAZ cars from technical specifications up to serial production.

Since 2001 up to now Mr. Abramenko has been working in KAMAZ as Director of Quality Department. In this

position he organizes quality control of all products and production processes, internal audits of KAMAZ

Quality Management System, audits of products and processes, periodically testing KAMAZ trucks. Mr.

Abramenko organizes seminars and conferences for suppliers to KAMAZ and service centers and actively

makes reports on conferences devoted to quality control and process improvement.

Page 2: June 22, 2011 (Wednesday) 55th EOQ Congress · 2006-01-10 · Eastern Europe Russia (European part, Siberia Far East) CIS countries (Kazakhstan, Ukraine, Turkmenistan, Azerbaidzhan)

Open Joint Stock Company

KAMAZ55th EOQ CONGRESS.NAVIGATING GLOBAL QUALITY IN A NEW ERAIN A NEW ERA

KAMAZC stomer InterestsCustomer Interestsabove all

Speaker: A A AbramenkoA.A. Abramenko,Director, Quality Dpt.

Budapest, 2011

Open Joint Stock Company

KAMAZContents

1. Company profile

2. Products

3. Quality management system

4. Customers

5. Dealership & Service network p

6 Projects

2221

6. Projects

Page 3: June 22, 2011 (Wednesday) 55th EOQ Congress · 2006-01-10 · Eastern Europe Russia (European part, Siberia Far East) CIS countries (Kazakhstan, Ukraine, Turkmenistan, Azerbaidzhan)

Open Joint Stock Company

KAMAZKAMAZ in numbers

1 Truck manufacturing company in Russia p y

Ranks the 14th among world truckEvery 2nd CIS assembled Ranks the 14 among world truck manufacturers

Every 2 CIS assembled truck belongs to KAMAZ

brand

11 times awarded as the Best Russian

Exporter

The 8th biggest world engine manufacturer

Exporter

Ten-times winner of 52% share of the Russian

3332

the Paris-Dakar Rally 52% share of the Russian

truck fleet

Open Joint Stock Company

KAMAZHistory

3

Page 4: June 22, 2011 (Wednesday) 55th EOQ Congress · 2006-01-10 · Eastern Europe Russia (European part, Siberia Far East) CIS countries (Kazakhstan, Ukraine, Turkmenistan, Azerbaidzhan)

Open Joint Stock Company

KAMAZGroup of Companies

• The Group comprises 14 major subsidiaries involved in production chain :

4

Open Joint Stock Company

KAMAZJoint Ventures

• JV«Fuso KAMAZ Trucks

•JV«ZF-Kama»KAMAZ Trucks

Rus»•JV«Cummins

•JV«Mercedes-

•JV«Cummins-Kama»

Benz Trucks Vostok» •JV«Knorr-

B K

• JV«CNH-

Bremze-Kama»

JV F d lKAMAZ Industrial»

•JV«Federal Mogul

Naberezhnye

65

yChelny»

Page 5: June 22, 2011 (Wednesday) 55th EOQ Congress · 2006-01-10 · Eastern Europe Russia (European part, Siberia Far East) CIS countries (Kazakhstan, Ukraine, Turkmenistan, Azerbaidzhan)

Open Joint Stock Company

KAMAZAssembly Facilities

O ti j t (6)- Operating projects(6)- Future projects (9)

6

Open Joint Stock Company

KAMAZProducts

KAMAZ produces a wide range of trucksKAMAZ produces a wide range of trucks

Four-wheelArtics Upgraded trucks Heavy-duty trucksFour-wheel drive trucks

Medium-duty trucks

87

Page 6: June 22, 2011 (Wednesday) 55th EOQ Congress · 2006-01-10 · Eastern Europe Russia (European part, Siberia Far East) CIS countries (Kazakhstan, Ukraine, Turkmenistan, Azerbaidzhan)

Open Joint Stock Company

KAMAZProducts

8

Open Joint Stock Company

KAMAZQUALITY MANAGEMENT SYSTEM

KAMAZ Quality Management Policy

Quality Management SystemKAMAZ ISO 9001: 2008Compliance Certificates Quality Award from

9

p ythe RF (2005)

Page 7: June 22, 2011 (Wednesday) 55th EOQ Congress · 2006-01-10 · Eastern Europe Russia (European part, Siberia Far East) CIS countries (Kazakhstan, Ukraine, Turkmenistan, Azerbaidzhan)

Open Joint-Stock Company

KAMAZCustomers

Customer segmentation

According to According According to industry

distributionto sales

channelsgeographical distribution

DealersSpecial-purpose

hi l A di t

Export

According to

vehicle-manufacturers

According toFederal districts

gsubjects of the

Russian FederationGovernment

orderCorporate

clientsEnd-

customers

10

Open Joint-Stock Company

KAMAZCustomers

Dealers End-customersCorporate Special-purpose vehicle-Dealers End-customersclients vehicle-

manufacturers

•Inquiries of end-customers

Inquiries at the meetings

of special-Monitoring of satisfaction,

• Annual inquiries of dealer network

executives

• Claims analysispurpose vehicle

manufacturers

,faith and

KAMAZ brand loyalty• Quarterly market

• Theme-based websites reviews

and forums

syinquiries

• Work of CALL -centre

and forums• Operating marketingresearch in

regions centre

11

regions

Page 8: June 22, 2011 (Wednesday) 55th EOQ Congress · 2006-01-10 · Eastern Europe Russia (European part, Siberia Far East) CIS countries (Kazakhstan, Ukraine, Turkmenistan, Azerbaidzhan)

Open Joint-Stock Company

KAMAZDealer Network

Eastern EuropeRussia(European part, Siberia Far East)

CIS countries (Kazakhstan, Ukraine,

Turkmenistan, Azerbaidzhan)

Siberia, Far East)

South-East AsiaMiddle East

Africa

South East Asia

India

Latin AmericaLatin America

12

Open Joint-Stock Company

KAMAZService Network

Mobile customer serviceTypical Centre

13

Page 9: June 22, 2011 (Wednesday) 55th EOQ Congress · 2006-01-10 · Eastern Europe Russia (European part, Siberia Far East) CIS countries (Kazakhstan, Ukraine, Turkmenistan, Azerbaidzhan)

Open Joint-Stock Company

KAMAZFinance Service

LEASING FRON THE MANUFACTURER

«On your conditions» leasing Trade – in for corporate clients

Product for corporate clients Installment «Old Friend»

«Quick Start» «Restyling» programme

14

Open Joint-Stock Company

KAMAZIP «MASTER»

Rents out

Office premises Production and storage premises

15

Page 10: June 22, 2011 (Wednesday) 55th EOQ Congress · 2006-01-10 · Eastern Europe Russia (European part, Siberia Far East) CIS countries (Kazakhstan, Ukraine, Turkmenistan, Azerbaidzhan)

Open Joint-Stock Company

ZStrategic Aspectsof the Development

Daimler’s Goalsand Interests

Government’s Goals and InterestsKAMAZ i i d t

KAMAZ is a strong regional player

• KAMAZ is an industry shaping enterprise of the

countryregional player

• key market is Russia

• KAMAZ is a major exporter

strategic priorities:• key market is Russia• maintaining the dominant role in the CIS country• presence in the attractive markets of Eurasia, Africa and South AmericaAmerica• positioning itself in the medium price segment• developing the integration with Daimler

KAMAZ is the national industry leader, major international player in

strategic vision

partnership with Daimler

16

Open Joint-Stock Company

KAMAZ

THANK YOU FOR ATTENTION!

18