june 23, 2015 mary hodder – registrar, douglas college heidi schreiner – manager, business...
TRANSCRIPT
June 23, 2015
Mary Hodder – Registrar, Douglas College
Heidi Schreiner – Manager, Business Development Services, Tribal
Know Why Before You Buy
WARUCC 2015
The Douglas College Student Experience
Douglas College Core Purpose ~
We inspire our students to do what they love and be good at it, providing educational experiences that challenge, enlighten, and open doors to lives of passion and purpose.
Key Concerns
• Communications
• Tracking Students
• Data
• Enrolment growth
• Staff Stress
Technology is not the answer
People
Process
Take time to look around
Cultivate Shared Understanding
People
Technology Process
CRM
Identifying the Factors
Providing the Context
Defining a “Made for Douglas” Solution
• Guiding Vision
• Consultations with Campus Stakeholders
• Assessment of Current Environment
• Identification of keys areas for improvement
• Understanding potential issues, risks and constraints
• Agreement on Next Steps
• Creating a template approach for future phases
• Constituents
• Channels
• Stage
• Organization
• Systems
• Analytics
Building a Target Operating Model
Recommendations
• Enable consistent data collection
• Capitalize on interest
• Establish unified core processes at each stage
• Record usable operational data to inform decisions
• Align resources at the functional level
Outcomes
• Shared Understanding
• Conversation
• Communication
• Data-Informed Decisions
• Supportive, Personalized Stu-dent Experience
• Larger Technology Vision
