june 4, 2013

HELP! CICP, JIC?What the heck are these things and

what do I do with them?

An Introduction to Emergency Management at IU

June 4, 2013

Incident Management and the Role of PIOs

Diane Mack

Case Study:

Henryville/Clark County, Indiana EF-4 Tornado

March 2, 2012

Activities

IUEMC Activities

• Key members of IU Emergency Management and Continuity were activated as a part of the State’s response to Clark County, Indiana following the aftermath of the March 2nd EF-4 Tornado. Diane Mack – Served as Deputy Incident Commander /

Clark County EOC Manager Carlos Garcia – Served as the Planning Section Chief for

the State Incident Management Assistance Team Joe Romero – Served as Operations Section Chief for the

Clark County EOC Debbi Fletcher – Served as the Public Information Officer

for the State Incident Management Assistance Team

Initial Actions

IUEMC Activities

• March 2nd – The Storm Prediction Center issued the following map noting a high risk for damaging storms. Weather advisories were issues to all IU campuses. The IU Central EOC was activated to a Level IV to monitor.

IUEMC Activities

Satellite imagery of the massive storm that caused the tornado outbreak – NASA/GSFC

IUEMC Activities

Activation of the State Incident Management Assistance Team (IMAT)

• At 3:04pm, all members of State IMAT were placed on Standby

• At 4:18pm, selected members of State IMAT were activated and instructed to go to the pre-designated rally point in Indianapolis.

• At 6:03pm, IMAT personnel assembled at Five Point Assembly Area to deploy to Henryville (Clark County)

• At 9:43, IMAT personnel begin work in Clark County

IUEMC Activities

• A 50-mile path, missing IU Southeast by 11 miles• Wind speeds were in excess of 175 mph• The EF-4 tornado was approximately one-third to one-half mile wide,

encompassing approximately 71 square miles of damage path• Six counties impacted; Clark County most heavily impacted (Henryville)• Outbreak spawned nearly 50 other tornadoes across the Midwest, 19 of

which were in Indiana, including an EF-2

IUEMC Activities

Significant Issues on the Ground• Water Service – Sewage and Potable Water didn’t last

through the first night• Phone Service – None - Both landline and cellular service• Electrical Service – None - Substation in town was

completely destroyed; telephone poles were missing• Gas Service – None – Service status (and therefore safety

status) unclear first few days• Massive amounts of woody and construction debris• Roadways blocked or impassable • Confused, stressed, and untrained on-scene responders

attempting to tackle the chaos• Healthcare in good shape – people took cover upon warning

IUEMC Activities

• View from air – part of Henryville, IN – I-65 in the background• Red metal grid used to be the roof of a Marathon gas station

IUEMC Activities

• Henryville High School Complex – Received brunt of EF-4 damage

IUEMC Activities

• School bus pushed into a local diner in Henryville

• View from inside the diner

IUEMC Activities

• Although much damage occurred in Henryville, other communities were also severely impacted:

New Pekin Daisy Hill Mt. Moriah Marysville Chelsea Borden Memphis

Henryville

• Formerly Henryville Auto Body Shop

Marysville

• Not much left of Marysville. Note that the workers are sitting on a house foundation.

Marysville

• Reminders of the human toll were everywhere.

Henryville and Marysville

• Recovery is moving quickly.

IUEMC Activities

Impacts• Total Deaths: 13 (Indiana)• Total Injuries: 97** (Initial figure – not reflective of post incident injuries)

• Structural Damages: 115 Affected; 217 Minor; 60 Major; and 119 Destroyed (Clark County)

• Debris Management: USACE estimated 1.2 million cubic yards of woody debris in the impacted area (Clark County); As of 3/16/2012, a confirmed over 908K cubic yards of debris collected/processed.

IUEMC Activities

Lessons Learned• IU’s involvement was critical to the success of the initial

response• NIMS and ICS absolutely WORK. Even in an impromptu setup

of a County EOC. • The Incident Management Team (IMT) concept WORKS.• Liaisons between organizations are essential, in both the

response and subsequent recovery.• Initial damage assessment, debris management, and

donations/volunteer management are critical to the response.• Public information must be immediate and constant, and relies

heavily on social media• 800 MHz radios, feet/sneakers and 4-wheelers were crucial to

communications in the initial days

Complexity Analysis / ICS Overview

Joe RomeroHow do we manage all of this?

Welcome to the Incident Command System


How bad is it? • Immediate threats to health and safety?• Physical damage to campus?• Campus operations disrupted?• Coordinated campus response required?• Large mutual aid response required?• Complex incident with unique resource needs?• Multiple operational periods?• High-profile incident with significant media attention?

Welcome to the Incident Command System


How bad is it?

• Problems

• Needs

• Tasks

• Resources


What Is ICS?

• The Incident Command System:

• Is a standardized, on-scene, all-hazards incident management concept.

• Allows its users to adopt an integrated organizational structure to match the complexities and demands of single or multiple incidents without being hindered by jurisdictional boundaries.


Purpose of ICS• Using management best practices, ICS helps to

ensure:

The safety of responders and the community.

The achievement of response objectives.

The efficient use of resources.


ICS Benefits

• Meets the needs of incidents of any kind or size.

• Allows personnel from a variety of agencies to meld rapidly into a common management structure.

• Provides logistical and administrative support to operational staff.

• Is cost effective by avoiding duplication of efforts.


Command Staff• The Incident Commander may designate a Command

Staff who:• Provide information, liaison, and safety services for

the entire organization.• Report directly to the Incident Commander.

IncidentCommander

IncidentCommander

SafetyOfficerSafetyOfficer

LiaisonOfficerLiaisonOfficer

Public InformationOfficer

Public InformationOfficer

Command Staff


Who Does What?

IncidentCommander

IncidentCommander

OperationsSection

OperationsSection

PlanningSection

PlanningSection

LogisticsSection

LogisticsSection

Finance/AdminSection

Finance/AdminSection

Command: Overall responsibility for the incident. Sets objectives.

Operations: Develops the tactical organization and directs all resources to carry out the Incident Action Plan.

Planning: Develops the Incident Action Plan.

Finance/Admin: Monitors costs related to the incident. Provides overall fiscal guidance.

Logistics: Provides resources and all other services needed to support

the incident.


Managing Public InformationThe Public Information Officer:

Represents and advises the Incident Command.

Manages on-scene media and public inquiries.

The Joint Information Center (JIC) is a physical or virtual location used to coordinate:

Critical emergency information.

Crisis communications.

Public affairs functions.

Incident Management and the Role of PIOs

Debbi Fletcher

The Role of the Public Information Officer (PIO)

AND

How you fit into the BIG picture

What the Public (and everyone else) Wants to know

Immediately following a crisis, the public will want to know three things:

•What happened?

•What does it mean to me?

•What are you doing about it?

Emergency Operations Center/Incident Management Team

• During an incident lots of stuff is happening…• An Incident Commander will be in charge and may

activate an Incident Management Team (IMT)

• If a large number of resources are needed, then an Emergency Operations Center (EOC) may be activated

• No matter how large the incident, communication is key, public information is vital, and you as a part of the communications team, will be invaluable

Emergency Operations Center/Incident Management Team

• Each campus has a Public Information Officer (PIO) who is a member of the IMT. The PIO is the person “In Charge” of public information• The PIO works for the Incident Commander (IC)• The IC approves the message before it is

disseminated

• If an EOC is activated, the PIO may act as the Emergency Support Function 15 (ESF 15) Public Information lead

The BIG Picture

Public Information

• Where do you fit in?• Accurate and timely information is critical,

ESPECIALLY during an emergency.• You are a part of the Joint Information System (JIS),

even if you are not on scene or in an EOC

• Make sure that the right people get the right information at the right time (in the right way) so they can make the right decisions.

• Joint Information System (JIS)• Information network working together to

provide timely, accurate, coordinated, and accessible information

Public Information

Public Information

• The role of the PIO is to manage information flow• Internally – IMT, EOC, IU Students, Staff & Faculty

• Gathering incident information for incident management• Disseminating information to campus

• Externally – media, external partners

• The PIO may be in any number of locations • At the scene (Field PIO)• In the EOC (ESF 15)• In the Joint Information Center (JIC)

Public Information

• What is a JIC?

• A facility providing for co-location for members of the JIS and other stakeholders during response and recovery phases of a crisis

• Why have a JIC?• Speeds delivery of message (Timeliness)• Reduces misinformation & duplication of

efforts (Accuracy)• Enhances message coordination

(Coordination)• Leverages technology to deliver information

across multiple channels (Accessibility)

Public Information

• A JIC is designed to support operation of the JIS• Follows the principles of the National Incident

Management System and Incident Command System (NIMS/ICS)

• Co-locates information professionals and other stakeholders so the message is comprehensive and inclusive• Information professionals may be internal

media relations and public affairs personnel or external partners

• A JIC provides a location to coordinate and develop the message

Four stages of Information Flow

JIC may be actual, virtual, satellite, national, etc.

• Many times the size and scope of the incident will dictate what type of JIC will be activated

• This decision will be made by the PIO who is a part of the IMT

Four stages of Information Flow

• Ensuring that all of the stages of information flow are addressed takes a significant effort and manpower, especially on a large scale incident

• THIS is where you fit in – YOU are a part of the JIS, no matter where you work, no matter what you do day to day

University Policy Group

• The campus Executive Policy Group is responsible for providing leadership to the campus during emergencies and disasters in which the academic and research programs may be interrupted or normal, daily business operations cannot be conducted.• Duties include:

• Authorization of campus emergency declaration• Activation of EOC & supporting personnel• Issue orders of suspension, delay or rescheduling of

classes, campus function and general office hours• Issue other emergency orders necessary


Carlos Garcia

Case Study:

IUPUI Long Gun Incident, March 19, 2013

IUPUI Armed Person On Campus

The Call


Tuesday, March 19, 2013 – Armed Person on Campus• At 12:30pm – Female student reports a “man with a long gun”

in surface Lot #59 at Barnhill and Vermont Streets

• Within minutes – IUPUI Police secured the location and began to question the witness – determination that the suspect had left the area – decision to expand was made

• At 12:54pm – IU Notify message issued to the campus community, instructed personnel to “Seek Shelter”. Police begin a building-by-building search and sweep of the IUPUI campus that last 4 hours


Tuesday, March 19, 2013 – Lessons Learned

What Worked Well Challenges

Rapid response of law enforcement resources.

IU Notify messages.

Activation of the Campus Emergency Operations Center (EOC) for use as the Incident Command Post.

Effective IUPUI community outreach.

Strong linkage and communications between the campus EOC and the Executive Policy Group.

Social Media.


Tuesday, March 19, 2013 – Next Steps• Continue dialogue with campus

community and key stakeholders

• Finalize the After Action Report (AAR) for the incident and work on the Corrective Action/Improvement Plan

• Test and validate emergency plans, response capabilities, and emergency training

Hazard Identification / Risk Assessment

Joe Romero

What are the hazards that threaten our campuses?


All-Hazards Approach

•Natural Hazards•Technological Hazards•Human-Caused Hazards


Natural Hazards• Tornado• Flood• Earthquake• Winter Storms• Ground Failure• Infectious Disease


Technological Hazards• Hazardous Materials Incident• Public Utility Outage• Telecommunications System Outage• Levee / Dam Failure• Building Collapse• Structural Fire• Accidental Explosion


Human-Caused Hazards• Active Shooter • Cyber Attack• Sabotage• Civil Disturbance• Arson• Bombing• Chemical / Biological / Radiological Attack


Potential Impacts• Injuries (Physical, Emotional, Psychological)• Fatalities• Damage to Facilities and Infrastructure• Loss of Research and Intellectual Property• Financial Losses to the University• Economic and Social Impact to the Community• Institutional Reputation (Short and Long-Term)


Operational Challenges• Lack of Incident Management Personnel• Immediate Need for Well Coordinated Response• Establishing and Maintaining Situational Awareness• High-Profile Nature of Campus Incidents• Social Media


Where You Come In• Understanding Potential Threats • Working with Internal and External Partners• Serving as On-site Public Information Officer• Supporting Other PIOs • Gathering and Disseminating Information• Developing and Implementing Campus Plans

Moving Forward

Diane Mack

So where do we go from here at IU?

Work Together

• Public relations• Social media• Websites• Communications specialists• PIOs trained for/in disasters

Moving Forward

New Teams/Organizations

• PIO• ESF 15• JIC• “Blog kill” teams

Moving Forward

What’s Needed?

• Training• ICS 700, 100, 200 at a minimum• Position-specific PIO• All-Hazard Incident Management Team

(AHIMT)• JIC Operations?• Social media protocols?• More exposure to communications during

emergencies

Moving Forward

The Path Forward

• Practice• Exercises• Common emergencies• Shadow during emergencies elsewhere

• Sharing/Best Practices• Conferences• PIO Summit

Moving Forward

Thank You!

From the IUEMC team

YOU are a valuable part of the emergency response team at IU!

june 4, 2013

Documents

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service status

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clark county eocdebbi

selected members of

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missinggas service