Residents in Toh Guan Estate

and the mass commuters

using the existing North-

south MRT Line will have a

shorter wait for trains and

a more comfortable ride

during the peak periods

when the Jurong East

Modi�cation Project (JEMP)

completes by the second

quarter of 2011.

By then, �ve new trains will

be added to the operation.

Another 17 new trains will be progressively introduced

into the rail system. More frequent train trips will then be

provided during the peak periods.

When all the 22 new trains are added to the system by 2012,

the capacity of the North-South-East-West Line is expected

to increase by about 15%. Commuters will then be able

to enjoy a shorter waiting time of between two and three

minutes during the peak periods, compared to the existing

2.5 to 4.5 minutes.

Since the commencement of JEMP construction work,

LTA has been actively engaging the community; updating

them on the construction progress and seeking their

understanding and support towards the project through

various channels such as circulars, �yers, brie�ngs and

face-to-face meeting. The engagement e�orts with the

community were intensi�ed from July to September 2010,

before and during the MRT train disruption period. LTA

was thankful to the residents for their strong support and

understanding rendered during the train disruption period.

JURONG EAST MODIFICATION PROJECT COMPLETING SOON

An overview of Jurong East station

An overview of JEMP’s completed new train viaduct

ISSUE 3 MAY 2011

As the construction work was carried out

close to the residential blocks, LTA proactively

implemented various mitigation measures

to minimize the construction noise. The

mitigation measures undertaken included

scheduling heavy works in the day time, as

much as possible and using noise screens

to screen o� heavy construction machinery

noise, communicating with walkie-talkie

on-site in the night time and directing

construction vehicles, using light sticks

when reversing to avoid the beeping sound.

Photographs on these mitigation measures, together with

the new alignment of JEMP, the construction challenges

and the community engagement e�orts were showcased

at the Inter-Agency Exhibition held in conjunction with the

Ministerial Community Visit by Dr Ng Eng Hen, Minister for

Education and Second Minister for Defense to Bukit Timah

Division on 23 Jan 11.

The works for JEMP are now gearing

towards architectural �nishes, �ne-

tuning and reinstatement at the

a�ected areas in Jurong East Central

and Toh Guan estates. Soon, residents

will be able to enjoy the �rst fruits of

JEMP. On this note, LTA would like to

thank all residents for their support

over the past two years and look

forward to their continual support.

NEWLY COMPLETED STRUCTURES OF JEMP

New train platforms at Jurong East Station

for commuters travelling North-Southbound

(Marina Bay via Woodlands) or Eastbound

(Pasir Ris / Changi Airport via Clementi)

Overview of JEMP new train

viaducts constructed and a

merger of the existing and new

train tracks along Jurong East

Central

New entrance and exit fare gates

at Jurong East Station for train

commuters coming via Jurong

Gateway Road (formerly known

as Jurong East Street 13)

Overview of JEMP Fire

Engine Access

Another view of the JEMP new

train viaduct located along the

junction of Boon Lay Way &

Jurong East Central

What insights did the project team gain from JEMP? How was it di!erent from other rail projects?

All LTA rail projects have their share of unique challenges and JEMP is no exception, but JEMP was unique because it was a “fast - tracked” project— we had to work right next to the existing Jurong East MRT Station. Not only that, but Jurong is the busiest rail interchange/ terminal station of the entire NSEWL and the main transportation node for Jurong East Town.

So, in this type of situation, safety is a constant concern. Plus, constructing new viaducts and tracks, and “injecting” these into a live railway is a �rst for LTA. This involved an incredible amount of planning for safety and keeping the work on track, as well as making sure public transport services were maintained at all times .

In addition to all the technical know-how we gained, we also learned what a di�erence our community engagement makes when working in the heart of an operating railway system. We reached out to the community—residents, grassroots leaders, advisers and commercial stakeholders—to anticipate and resolve issues. The contractors and the transport operator also helped to build up goodwill.

With all of the advanced planning plus superb teamwork, the project work was very well coordinated. Spending the time to explain what to expect and what we will do really helps build con�dence in LTA’s handling of major public projects. It’s vital that we address people’s concerns promptly and sincerely.

With part of JEMP near HDB homes, what were the challenges during the construction phase for the residents?

Well, of course, residents living near the work worried about noise, dust, privacy and safety and inconvenience.

So we provided temporary high-level construction noise barriers and maintained tight environmental controls. We erected privacy screens along the stretch of the viaduct facing the HDB blocks. Of course we made sure the work complied with safety regulations. And lastly, we provided free bridging bus services during when the new turnouts were implemented last year.On behalf of LTA, we would like to thank all a�ected residents, stakeholders,

and commuters for their patience, understanding and unwavering support to our JEMP project.

Was JEMP particularly challenging to LTA?

JEMP put us through our paces. We had to balance between various extraneous factors while we did the work: �rst, the railway had to operate at all times, and we had to meet a very tight schedule without compromising safety and environmental control requirements.

To build the new platform right along the existing live tracks at Jurong, and build a new viaduct over the operational viaduct next to HDB blocks was really challenging. Besides that, we had to merge the new and existing viaducts and link up the new JEMP platform and station structure with the existing structure to form an integrated and enlarged station. We also had to “surgically” integrate new electrical and mechanical services and systems into the existing systems without a�ecting service. Any mistake would have potential safety implications to the operating railway.

Plus, JEMP was the �rst time we built what are called new track “turnouts”—at locations where tracks cross-- and link them to the operational track of a live railway. To install the three new turnouts, LTA coordinated the work with various stakeholders and decided to carry out the works over two separate weekends. Train services had to be temporarily suspended over the two weekends and we had to ensure that normal service was able to resume on the following Monday.

In addition, while the turnouts were implemented, LTA had to ensure that public transport services continued to function adequately, supplemented with bus bridging services.

Over the 2 weekends, we worked with everyone that needed to travel through the station to make sure we had ample shuttle services and could inform commuters on how to move around.

LTA worked with a lot of other agencies for the smooth execution of JEMP. How have they contributed to make this project a success?

The public may not realize this, but though each government agency has its own jurisdiction and area of responsibility, it’s really the close inter-agency cooperation

that leads to successful and e!cient completion of a project. This was illustrated beautifully during the turnout implementation works. Transcom (transit security) stepped up patrol at JUR/JEMP to enhance transit/commuter safety, while the Ministry of Manpower and the Singapore Police Force assisted in managing public queries and handling emergency response, enabling the project team to focus on the turnout installation works. SMRT also signi�cantly increased its resource levels and worked closely with LTA to ensure the smooth train /bus transfers and crowd management.

How will the JEMP project help your team for future projects?

We have de�nitely gained both in technical know-how and importantly, we’ve learnt a great deal about how to coordinate between LTA and external agencies and stakeholders for future works on live railway systems. At the same time, the experience we’ve had in Jurong has elevated our environmental and safety culture another notch.

Did you and your team work crazy hours during the JEMP? Were there interesting episodes behind the scenes that you would like to share with our stakeholders?

Yes, certainly. We worked a straight 52 hours during installation of the “turnouts” for two weekends. Our team members took turns to keep a close watch of the said installation’s progress onsite and via CCTVs at SMRT’s command centre. The atmosphere in the command centre was somewhat tense.

Also, an hourly weather forecast via SMS was sent by the control centre to pre-empt us when and where the lightning was likely to strike as this will interfere with safety during the said installation.

Our team members had to hold back their social calendars for the two weeks of the said installation. Everyone was simply on a standby-mode. Packed hawker fare almost became staples for our team members’ meals of the day. At the end of the day, we were all proud and happy to be part of a team that took on a challenging job to its completion.

JURONG EAST MODIFICATION PROJECT (JEMP)

INSIGHT WITHMr Chua Chong Kheng

Group Director, Rail (Thomson & Existing Lines)

Mr Andrew Yap

Director (Tuas West Extension / Existing Lines)

ce, support to

nging to LTA? that leads to successful and e!cient

)Mr Chua Chong Kheng, Group Director, Rail

(Thomson & Existing Lines) (Right) & Mr Andrew Yap,

Director (Tuas West Extension / Existing Lines) (Left)

Shum Sook Karn, SAGE Member:

“We feel privileged to h

ave a

conducted tour of the new

platform by LTA who gave very

clear details. Thank you, LTA.”

Lee Qiu Wei, Friend of SMRT: “The presentation was well elaborated with staffs’ thorough explanation with video clips and physical tour of the station.”

With completion of JEMP around the corner, LTA organised a signage walkthrough for a group of about 50 participants on 30 April 2011 at Jurong East MRT Station. These participants comprised a good mix of young train-spotters, working adults from our Friends of LTA (FOLTA), Friends of SMRT (FOSMRT) and the senior citizens from the Singapore Action Group of Elders (SAGE).

The intent of the walkthrough was to gather feedback from participants in the di�erent walks of life on: (a) e�ectiveness of the new signage at Jurong East MRT station; and (b) ease of navigation around the station and use of the new train platforms.

Participants were greeted with a warm welcome by LTA’s and SMRT’s working crew before embarking on their learning journey at the station. During the walkthrough, participants were shown to the new signage and completed station structures like the new fare gate, boarding area at the concourse and also the successfully integrated new and existing train platforms.

To enable commuters to travel seamless and navigate with ease at the station, information on which platform to board the train and the estimated time of arrival of the trains were repeatedly reinforced at strategic locations of the station. Together with multiple units of passenger information display, signages in text and pictorials were also e�ectively deployed at various locations of the station.

Also, participants were urged to adopt the four easy steps to get to their desired train platforms: (1) LISTEN to the audio announcements in the train and at the station; (2) CHECK the train platform and schedule on the Passenger Information Display screens; (3) FOLLOW the signs at the concourse and platform to �nd your way; and (4) ASK the service ambassadors or sta� if you need help.

Train commuters with barrier-free access needs can be assured that JEMP’s structurally-enhanced station facilities are de�nitely up-to-mark to serve such needs. Amongst the participants, a wheelchair-bound participant was able to move around the station seamlessly.

The walkthrough ended with a fruitful focus group discussion with the participants actively contributing ideas to better enhance the e�ectiveness of the station’s signages for easier navigation around the station’s newly integrated train platforms. Participants were happy with LTA’s and SMRT’s joint initiative in the above event and were proud to be part of JEMP. They also looked forward to the opening of JEMP’s new train platforms.

VOICES FROM THE COMMUNITY AT

THE JEMP SIGNAGE WALKTHROUGH

FOLTA show of hands on their preferred passenger information display screen

A rewarding experience with JEMP

Joey Foo Jia

Jun, Friend

of SMRT:

“The event

is very well

planned.”

“WcoplatclplTeo Wei

Shen, Friend of SMRT: “My questions with regards to the new platform were answered.”

BB Lin, Frien

d of

LTA: “Good to

seek feedbac

k

from the

community.”

BBLTse

Chong Kum

Nooi, SAGE

Member:

“A very informative

discussion.”

Shum Yew Wai SAGE Member: “A very interesting insight on the new interchange.”

FOLTA touring JEMP’s new train platform

FOSMRT participant testing out the Barrier Free Access at Jurong East MRT Station

WALKTHROUGH WITH ADVISERS AND KEY GRASSROOTS

LEADERS OF YUHUA AND BUKIT BATOK EAST GROSAccompanied by 30 key grassroots leaders, Ms Grace Fu and Mdm Halimah Yacob,

Advisers to Yuhua and Bukit Batok East Grassroots Organisations graced the JEMP

signage walkthrough on Saturday, 14 May 2011. Mr Chew Hock Yong, LTA Chief

Executive, Mr Lim Bok Ngam, LTA Deputy Chief Executive (Policy, Planning &

Corporate/Infrastructure & Development) and LTA management were also present

to accompany the Advisers.

Mr Chua Chong Kheng, Group Director, Rail (Thomson & Existing Lines) presented

an overview of the JEMP to the two Advisers and grassroots leaders, followed by a

walkthrough around Jurong East MRT Station’s enhanced infrastructures such as

the new concourse and train platforms. The group was also shown the new taxis

and private buses pick-up and drop-o� points along Jurong Gateway Road and

Venture Avenue.

The walkthrough was a good opportunity to educate our participants who

warmly welcomed the opening of the JEMP.

Ms Grace Fu, Yuhua and Bukit Batok East Grassroots Leaders touring the pedestrian overhead bridge, new taxis and private buses pick-up and drop-o� points adjoin-ing Jurong East MRT Station

Ms Grace Fu, Yuhua and Bukit Batok East Grassroots Leaders accompanied by LTA Senior Management at JEMP’s new train platforms

Mdm Halimah Yacob accompanied by Mr Lim Bok Ngam DCE(PPC/IFD), at the sharing session on JEMP’s overview

nt

THE ADVISER’S

POINT OF VIEW

Ms Grace Fu, Adviser to Yuhua

Grassroots Organisations shares:

“I think it is very good for LTA

and SMRT to engage grassroots

leaders for this important

project.

We are very fortunate to have

an interchange at Jurong East.

But with the convenience

of an MRT interchange, the

community would also have to

bear with some complexities

and issues that comes with it.

It is important that we help

our residents, guide them and

help them in making some

adjustments to embark on their

journey with the expanded

Jurong East MRT Station.

I am sure if our residents

follow the 4 easy steps as LTA

and SMRT has advised in the

publicity materials such as

brochures and posters that

would be disseminated to

commuters who are using the

Jurong East MRT interchange,

they would have little problem

navigating through the new

enhanced Jurong East MRT

interchange.

However, I’m personally a

little concerned for my elderly

residents because I think they

may have di!culty following

the instructions in English.

And because this is a dynamic

situation, they have to really

adjust and listen to instruction

each time that they take this

interchange. So I will pay more

attention on reaching out to

the elderly and giving them

the con�dence. The last thing

we want is that they are afraid

to come to this station. So

we have to help them to get

over the hurdle, build up their

con�dence and also get them to

enjoy the convenience.”

Ms Grace Fu, Yuhua and Bukit Batok EastGrassroots Leaders touring the new desig-nated bicycle parking areas underneathJurong East MRT Station

We welcome your feedback and enquiries

All information is correct at time of printing. Please note that Project schedule may change without prior notice due to weather conditions or unforeseen circumstances.

Contact details:

LTA Hotline : 1800-2255 582

Ms Angie Estee NgProject Communications ManagerCorporate CommunicationsDID : 6396 1248 Email : angie_estee_ng@lta.gov.sg

Ms Herlina Mohamad (Sato-Kogyo)Public Relations O!cerPublic RelationsDID : 6791-7155 ext. 103Email : herlina@satokogyo.com.sg

To keep yourself abreast of the latest project developments, simply go to talk2LTA portal at http://talk2lta.lta.gov.sg

Click ‘login’ at the right hand corner of the page, click ‘register here’ with your particulars and indicate that you wish to receive the latest updates on Jurong East Modi�cation Project.

JEMP - BEHIND THE SCENE

LTA Jurong East Modi�cation Project Team at JEMP’s new train platform

Listen to the audio announcements in the train and at the station

Check the train platform and schedule on the Passenger Information Display screens

Follow the signs at the concourse and platform to �nd your way

Ask the service ambassadors or sta� if you need help

1

2

3

4

4 EASY STEPS TO SEAMLESS TRAVEL AT

JURONG EAST MRT STATION