just add some innovation to our life and make us satisfied
TRANSCRIPT
Just add some Innovation to our life
and make us satisfied
Problem: guiding customers while calling for assistance,
leveraging the terrible idle-time on the phone
The call center problem
over 70%
Of customer communication is over the phone
23%
Of customers press 1..1..1 to go though the IVR (“zero-out”)
Customer service is moving from cost center to differentiator
Forrester, 2013
$7.6
Average cost per live call
280billion
Minutes of incoming calls are handled each year at the US alone
CallVU is a New Media.We bring the internet to
the context of a call.
callVU
What is CallVU? A New Media!
When making a regular mobile-call to a contact-center, CallVU opens an automatic visual layer on the mobile phone’s screen, simultaneously to the voice menus, to make the call more comfortable and efficient.Everything you hear, you now see.
Fast and easy
Personalized
Less navigation mistakes
Call-for-action
Promote brand and offers
Innovative
Example | Navigation & Routing
Easily enter/correct digits
Gets also text
Agentless CRM updates
Advanced and innovative
Efficient
Privacy
Example | Caller inputs & more
Higher rate of self-service
Intuitive and visual
New service tools
Clear
Example | Self-service
Self Service & Information
Educate callers
Rich advanced display
Cross channel data source
Example | Web @ Phone Call
Example | Image to the caller
Clear communication
Caller identification
Shorter calls
Improved FCR
Clear communication
Caller identification
Shorter calls
Improved FCR
Example | Image from the caller
New efficient sales channel
Up-sale and cross sale
Clear and appealing
Context related
Personalized
Example | Sales
Get survey data effectively
Real-time CSR measuring
Active customer feedback
Save time on calls
Less repeated calls
Example | Post Call & Wrap up
“80% of SMBs’ future revenues will derive from their existing customers”
Gartner
ONDiGO