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Just Being Right, You Will Win TMA

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Page 1: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Just Being Right, You Will Win

TMA

Page 2: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

DisclamerThere is no single right way to win.

And you won’t always win. Sometime you win; Sometime you lose. So, it is about what you have learned .

This session won’t teach you how to be successful. And this session will minimise risk of failure.

Page 3: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

https://www.cbinsights.com/research-reports/The-20-Reasons-Startups-Fail.pdf

Page 4: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

The Three Fits1st: do they care ? : problem/solution fit

2nd : will they pay ? : product/market fit

3rd: how do we scale ?: business model fit

Page 5: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Do they care about the problems your are trying to solve?

Page 6: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Develop Customer***Before***

Develop Product

Page 7: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

So, who are your customers? , how do they look like? ,

are their problems? and where are they?

Page 8: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Tool: Persona

Facts & Demographic Pain & Problems

Current Behaviour Goals

Page 9: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Example

Page 10: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Those are ***assumption***. We need to test.

Page 11: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Where Are They ?Forums

Social Networks Blogs

Search Engines Seminars

Offline

Page 12: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

How To Test?Observation Poll Interview Prototyping Product

Time Low Low Med Med High

Cost Low Low Med Med High

Learning Low Med High High High

Page 13: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Observe

Page 14: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Poll Print Export (/fif/export?qsetId=PcxgowlkrP)just now

Question 1 (/fif/report?id=PcxgowlkrP&qid=ZqblUs7KGl)

Demographic

ระหว�างตัวเลือกนี้คิดว�าอันไหนให�ความรู�สึก "ง�าย" ∙ี่สุด

% of answer

Ev

gf

เช็ครถภายในไม�กี่วินา∙ี 28.00 % (28)

เช็ครถภายใน 10 วินา∙ี 22.00 % (22)

เช็ครถง�ายเหมือนเช็คอีเมล� 17.00 % (17)

เช็ครถง�ายเหมือนเช็คไลน� 35.00 % (35)

Who Answer: All

Age Range

< 15 15 - 19 20 - 29 30 - 39 40 - 49 50 - 59 60+

0%

29%

57%

13%

3%0% 0%

Female Male

Gender

56%

44%

Location

Locations Response

Bangkok 56 %

Central 14 %

North 17 %

North East 9 %

South 6 %

© Fastinflow Co., Ltd. | Fastinflow Home (/) | Terms of Service | Privacy Policy | Contact us | Send Feedback

Print Export (/fif/export?qsetId=PcxgowlkrP)just now

Question 1 (/fif/report?id=PcxgowlkrP&qid=ZqblUs7KGl)

Demographic

ระหว�างตัวเลือกนี้คิดว�าอันไหนให�ความรู�สึก "ง�าย" ∙ี่สุด

% of answer

Ev

gf

เช็ครถภายในไม�กี่วินา∙ี 28.00 % (28)

เช็ครถภายใน 10 วินา∙ี 22.00 % (22)

เช็ครถง�ายเหมือนเช็คอีเมล� 17.00 % (17)

เช็ครถง�ายเหมือนเช็คไลน� 35.00 % (35)

Who Answer: All

Age Range

< 15 15 - 19 20 - 29 30 - 39 40 - 49 50 - 59 60+

0%

29%

57%

13%

3%0% 0%

Female Male

Gender

56%

44%

Location

Locations Response

Bangkok 56 %

Central 14 %

North 17 %

North East 9 %

South 6 %

© Fastinflow Co., Ltd. | Fastinflow Home (/) | Terms of Service | Privacy Policy | Contact us | Send Feedback

Page 15: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Testing W/ Landing Page

Page 16: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Interview

Page 17: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose
Page 18: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

So, who are your customers? , how do they look like? ,

are their problems? and where are they?

Page 19: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

And who are not your customers? , Why ?

Page 20: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Do your solution(s) solve their problems?

Page 21: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

User Testing / Analytics

http://www.bsoftwaresolutions.co.uk/wp-content/uploads/2015/06/iphone-testing.jpg

Page 22: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

If yes, will they pay for it?

Page 23: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

“Interesting…” is not enough.

Page 24: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Let them show the buying intention

Page 25: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

For ExampleWant to know more

Want to use

Want to buy

Use a lot Buy Buy often

Page 26: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Want To Use

Page 27: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Buy / Want To Buy

Page 28: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Example

Page 29: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Tracking ToolsGoogle Analytics

Mixpanel Kissmetric

Apple Analytics Flurry

Your-Favourite-Tools

Page 30: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose
Page 31: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

So, do they buy ?, which channel generates the most revenue?, how much is your customer acquisition cost?

and how much is your customer life time value?

Page 32: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

How do we scale?

Page 33: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

The Five Business Models

• Gaming

• Advertising or Consumer Audience Building

• e-Commerce / Market Place

• Software-as-a-Service (Subscription)

• Enterprise (via Subscription Model)

Page 34: Just Being Right, You Will Winwebcrm.tma.or.th/tmao/upload/Just.pdf · Disclamer There is no single right way to win. And you won’t always win. Sometime you win; Sometime you lose

Q&A f Atthaphong Limsupanark

[email protected]