just good business · 2018-11-27 · strategic. • $25m commitment in 1999 • given $34m, plus...
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Just Good Business Community & Corporate Responsibility
20 November 2013
Professor Kellie A. McElhaney
Haas School of Business, UC Berkeley
Who I Am
• Former banker
• At Berkeley since 2002
• Ross School of Business (Michigan) 1995-2002
• Founder, Center for Responsible Business; ranked #2 in world by Financial Times
• Extensive corporate consulting: Gap, HP, Nokia, Ulster Bank, eBay, Ernst & Young, Frontline, McDonalds, Blue Cross, Statoil, Nvidia, Kimberly-Clark, Yum! Brands, Twitter, Navigant, McGraw Hill, Chevron, Accenture, ING, Toyota, Apple, Pandora, Carolinas Healthcare System, United Health Group
• Research focus areas: 1) Strategies of CSR; 2) Branding & CSR; 3) Women, Business Leadership & CSR
• Author of Just Good Business A Strategic Guide to Corporate Responsibility
• (A Carolina Alum!)
We Live in Interesting Times
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It’s a new world for
business….
Hasbro Learned Recently
I have always been adamantly against anything that promotes specific roles in
society for men and women...it truly saddens me that such a successful business
would resort to conforming to society’s views on what boys do and what girls do.
I want my brother to know that it’s not “wrong” for him to want to be a chef,
that it’s okay to go against what society believes to be appropriate.
A13-year old effects change
Jamba Juice Learned, Too
To:
Jamba Juice
Celia Sepulveda, Jamba Juice Media Relations
James D. White, CEO Jamba Juice
Bruce Schroder, Executive Vice President and Chief Operating Officer
Gregory A. Schwartz, Senior Vice President, Supply Chain
Janice Duis, Media Relations
Jamba Juice Customer Service
I just signed the following petition addressed to: Jamba Juice.
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Stop using styrofoam cups!!
.
Styrofoam takes so long to break down into the Earth. In the ocean, several animals
think that this product is food, so when they go to eat it, the styrofoam can kill them!
Also, did you know 57 chemical by-products are released during the creation of
styrofoam? That is a lot of chemicals...
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Why CSR Now?
Bad News Leads
CSR Drives Company Reputation
Top of Mind CSR Issues:
Healthcare #2
Trust in Companies Lowest Ever
Trust & Bottom Line
Refused to buy their products/services
Criticized them to a friend or colleague
Shared negative company opinions/experiences online
Sold shares
Chose to buy their products/services
Recommended them to a friend or colleague
Paid a premium for their products/services
Shared positive company opinions/experiences online
Bought shares
+ -
91%
76%
55%
42%
26%
77%
34%
17%
Expectations-Performance Gap
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What is Strategic CSR?
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First What It’s Not….
• Buckets, Breasts & Pink?
o KFC launched Buckets For The Cure with the Susan G. Komen
for the Cure, which promotes breast cancer awareness. KFC will donate 50 cents for every pink bucket of chicken, ultimate goal of raising $8.5 million dollars.
o Same week, KFC introduced the Double Down "sandwich": an extravaganza that replaces buns with deep-fried chicken filets, with melted cheese and bacon strips in between: It has 540 calories, 32 g’s fat and 1,380 mg’s of sodium.
o Next campaign was a partnership aligning childhood diabetes with biggie soft drinks…
Not Strategic.
Strategic.
• $25M commitment in 1999
• Given $34M, plus 73,000 refrigerators, ranges, household items to 36,000 homes
• Pledged to give appliances to every house built through 2011
• Send employees & customers to neighborhoods for 1 week to build an entire block
• From onset, was philanthropy; in 2004, became brand message
• “We make very large, very heavy metal machines, often with big motors. This puts a human face on what could be a very cold metal category.”
Corporate Social Responsibility
A business strategy that
creates value & supports business goals
for the company,
and creates societal value.
(Above & beyond what is required)
CSR is:
S A Brand Strategy
S A Risk Mitigation Strategy
S An Employee Hiring,
Engagement & Retention
Strategy
S A community trust strategy
S A Product/ Process Innovation
Strategy
S A Profitability/ Growth Strategy
S A Market Entrance Strategy
S A Reputation Improvement
Strategy
S A Cultural Enhancement strategy
S A Long Term Business Success
Strategy
Strategic CR
Must link to corporate mission/ vision, and link to two
things:
1. Core business objectives:
S Increase sales, penetrate new markets, engage employees,
reduce operating expenses, improve reputation, protect
brand, beat competitors
2. Core competencies:
S Technology, financial products &services, making markets,
natural food, automobiles and transportation systems, travel
& tourism.
Great CSR Leaders
S 10t. Please name a specific large company that comes to your mind as fulfilling its responsibilities to society better than others—in other words, is a “responsible company”. Can you name another?
Global Leaders: Only 2 Healthcare
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CSR as Corporate
Strategy: Frameworks
Civil
Strategic
Managerial
Compliance
Defensive
3.0
2.0
1.0
Are You 1.0, 2.0 or 3.0?
Value
Creation
Risk
Mitigation
The Baby Parable
Save babies, one at a time
-Charity work
-Serve desperate needs
Teach babies to swim
-Empowerment work
-Teach skills
-Help people overcome
Run upstream to stop
whoever is throwing the
babies in
-Advocacy work
-See cause of suffering, work to stop it
Analyze why people throw
babies in rivers
-Problem analysis
-“Big picture” view
-Educate self, share knowledge
WO
RL
D
Transform multiple industries.
IND
US
TR
Y
Transform an industry. Take responsibility for full impact (social, environmental, economic).
Take responsibility for adjacent industries.
Take responsibility for global conditions (climate change, global inter-dependence, etc.).
Be a beacon to others. Develop codes of conduct for industry.
Build strong coalition to effect & enforce them.
CO
MM
UN
ITY
Be a good neighbor. Innovate & demon-strate CR business practices.
Influence industry indirectly by example.
Give something back.
Support local commun’s.(philan, direct programs, employee matching & volunt’ring.)
Reduce waste, consumption & emissions.
CO
MP
AN
Y
Run a good business
Provide access to tools/ product.
Disaster relief.
COMPANY COMMUNITY INDUSTRY WORLD
CR Leadership Framework:
Where Do You Want to Be?
What’s at Your Nexus?
Source: FSG CSV 5/11
Social Need
Business
Opportunities
Corporate Assets
& Expertise
Shared Value
Opportunity
Integration is Key Level of Engagement with CR/Sustainability Function
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CSR Has Significant
Brand Value
Finally, it’s turned positive.
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CSR + Brand = Just Good
Business
The Iconic Example
Standing for Something Bigger
CSR can transform a brand.
Other Companies Followed
It Can Drive Behavioral Change
We Don’t Know What You Don’t Tell Us
CSR Gains on Brand Choice
CSR + Brand = Impact
Company Value 1981
Intangibles - Nonfinancials
Tangibles Financials
Market Capitalization
83%
17%
-Data: Economic Value of Eco-Efficiency
-Image: Bob Willard
Company Value – 2010
Intangibles Nonfinancials
Tangibles Financials
20%
80%
-Data: Economic Value of Eco-Efficiency
-Image: Bob Willard Market Capitalization
CSR Powerful Predictor of Brand…if KNOWN.
Emotional
Appeal
Financial
Performance Workplace
Environment
Products &
Services
Vision &
Leadership
Social
Responsibility
Reputation
QuotientSM
(RQ)
Feel Good About
Admire and Respect
Trust
Market Opportunities
Excellent Leadership
Clear Vision for the Future
Rewards Employees Fairly
Good Place to Work
Good Employees
Outperforms Competitors
Record of Profitability
Low Risk Investment
Growth Prospects
Supports Good Causes
Environmental Responsibility
Community Responsibility
High Quality
Innovative
Value for Money
Stands Behind
Source: C. Fombrun, Reputation Institute, Harris Interactive
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McElhaney’s Eight Principles
1. Authenticity
2. Fit
3. Consistency
4. Simplicity
5. Fun & Positive
6. Targeted
7. Story-Telling
8. Social Media
Dear Mr.Drexler, I have something to tell you about J-Crew. Sorry, it's not the best thing about your company. But, your company is great. Do you know the story called " The Giving Tree"? Well, in the story, that one tree gives up everything to the boy. Everything. Apples, wood, branches, and even the tree stump……
… I think if you try this, you will end up not spending as much money on boxes, as well as gas for your trucks, not killing as many trees and getting better feedback from customers, kids, mail men, anybody. Sincerely, Kellie's* daughter, Isabel P.S. I am nine, please respond and, don't take this personally, because it's not only you.
* Kellie is my Mommy. She teaches busyness.
---------- Forwarded message ---------- From: Millard Drexler <[email protected]> Date: Fri, Jun 12, 2009 at 9:13 AM Subject: To: [email protected] Cc: Brittany Sydnor <[email protected]> Hi Isabel – thx so much for your letter and your mom’s book – much appreciate – our team totally agrees on your points regarding packaging – not sure if Brittany mentioned to you in her call, think she did but not sure, but we are in fact taking steps to “fix” - have a good weekend –
Best,
Mickey
You Are Always Branding
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Stories trump facts ten times
out of ten, period.
Differentiation lies in
activation & communication
Please Lead!