justice lab
TRANSCRIPT
Justice lab* Policy for the digital age
Embed digital design thinking* at the beginning of the policy making, to enable policy to be more responsive, flexible and innovative (agile, iterative and user-focused)
Purpose
UK government examples
Cabinet Office
Nesta DTi
Source: google labs
Early prototyping
Tactics and tools
What works? And what doesn’t
validate, plan, launch
Who is it for
What could it be
Journey, process mapping
Value chain analysis Mind mapping
Personas
Ethnographic research
Scenario planning
Rapid prototyping
Co-create
Alpha
Discovery workshops Hackdays
A B testing
BETA
Usability testing
Guerilla research
Multivariate testing
prototyping
Discovery workshops Defining the users and needs
Hackday create a product in 24 hours
Alphas Defining the service and prototyping
User research tools Personas, user needs
User needs workshop findings
2 x 25 policy professionals from MOJ
Family law “service redesign pathfinder”
Goals Outputs Decision Timeline
Discovery
Understand needs and KPIs
build the team run workshops identify pathfinder projects (with family law areas)
Proceed to ALPHA Nov-Dec
Alphas Test design approaches
Prototyping solutions Plan for delivering a BETA (including team required)
Proceed to BETA Jan- Feb
Beta
Building a working prototype/pilot
End-to-end prototype of the service, a collection of prioritised work to be done (your backlog), testing plan, accurate metrics and monitoring KPIs and example of a working system that can be used, for real by end users
Proposal for Final service Feb-April
MOJ Digital, policy and performance
Improving digital capability for staff
in MOJ
Embedding digital service design in
policy
Removing legal barriers for going
digital
Justice Lab* Digital Capability
Improved, user-centred policy
design & delivery
Preventing new legal barriers by
changing mindsets
Enabling end-to-end digital services
Measuring performance in
MOJ
Performance Legislative barriers
Measuring digital service
delivery
Thanks* [email protected] @cocarivas