justice measurement - acuns · how many citizens experience a justice problem? yemen 94% what are...
TRANSCRIPT
Kavita Heijstek Ziemann [email protected]
How many citizens experience a justice problem? Yemen 94%
What are the major problem categories? crime, neighborhood, land, employment, family
What are the barriers to justice? money, lack of knowledge, other party more powerful
Where do citizens look for information? relatives, friends, Sheiks, griots
Where do citizens seek resolution? formal and informal
Did they find resolution? yes, no, ongoing, gave up
Justice Needs and Satisfaction Tool
Monitoring Across Countries and Time: A Comparative Methodology
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5Voice & Neutrality
Respect
Procedural Clarity
Fair Distribution
Damage Restoration
Problem Resolution
Outcome Explanation
Stress and emotions
Money Spent
Time Spent
Family
Court
Costs: Monetary, Time and Emotions
Procedures: Voice,
Respect and Clarity
Results: Distribution, restoration, resolution, explanation