Survey JW Marriott

Group no 1 Tarun khullar Sahil bansal

About Marriott Marriott International, Inc. is an

American multinational hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities.

Founded by J. Willard Marriott in 1927, the company is now led by his son, Executive Chairman Bill Marriott and President and Chief Executive Officer Arne Sorenson.

Marriott International, headquartered in Bethesda, Maryland in the Washington, DC metropolitan area,  has more than 5700 properties in over 110 countries.

Territories around the world, over 1.2 million rooms (as of September 23 2016).

Wikipidia

About JW Marriott JW Marriott Started in 13 July 2011 and 2 hotel in India of

Marriott

Some facilities Five-star luxury hotel features 164 spacious guest rooms and

suites in the heart of Chandigarh, spa , 2 meeting rooms, a premier wedding hall venue in Chandigarh.

24-hour room service and complimentary bottled water and connected in Chandigarh with high-speed Internet access and international satellite cable.

Other amenities include iPod docks with stereos, daily newspaper delivery, and 42-inch plasma TVs.

Book 10 or more rooms at this hotel

JWMarriott.com

Questions What is the process involved in Supply

Chain Management

Chef / director of room

G.M

Purchase Manager

Director of finance

F&B

End Consumer

2. What is the role of IT in Your Hotel

The IT play major terms of role in software's like they have material control software who check the stock of hotel and they have other technology like every staff have ID mainly use for food process like if chef need chicken then he / she puts the requisition and upper level of member approve that order then it follow to end person

And every month IT check that log in of one person not in more than one system if they do then IT department send the mail to them and staff have to gave the answer

3.What are you done extra for customer satisfaction They said that chef know that customers

not from India only then they know the taste of that customers like American like cheesy , Australian like meat , Indian like spicy with alcohol ad they fulfil the need and satisfaction of customers

4. info about ware house They have Dry store , Cold store , Hot

store Because there are different things to maintain in different temperature like

Green Peas – 18 to 24 °C. Alcohol – room temp. – 11 to 22 °C. Dairy – 0 to 4 °C

5 Warehouse management and how much time takes to get another stock Swaraj is responsible to manage all

things in concern with stock and Marriott decide par level example

Chef have to maintain 10 packet of rice not less then 10 if there is 7 or 6 the he / she put requisition and upper management know approve and same day stock deliver to JW Marriott

6 . What is the mode of transportation used by your hotel They use Road transportation(90%) Air transportation and Water transportation They tie up with local vendors and

vendors deliver the stock to them the price of transportation is include in bill

7.What is the role of material management It is control by F&B manager and check

the inventory weekly , fornightly and monthly

If stock is extra and not in demand then they call the HOD to solve the problem of wastage

8.Do you have fixed supplier No . Basically every year in the month of

December they send notice in newspaper to deposits the bits Which ever is best quality and lower rate they choose that.

9. According to you how much % SCM are affecting the Hotel 30-35% affects the cost of sales Purchase manager AND the finance

manager has analysed it. Reason – efficient working of supply

chain cycle