jyoti choudhary resume jan17
TRANSCRIPT
JYOTICHOUDHARY
PHONE
9930064995
LOCATIONMumbai, Maharashtra - India
SENIOR MANAGER -RETAIL CHANNELS &LIABILITIES GROUPAT ICICI BANK LTD.
PROFILESenior Manager with ICICI Bank Ltd. with total work experience of over 16 yearswith AML & KYC certification from IIBF.Experienced in managing an entire spectrum of Retail Branch Banking functionslike Process Improvement, Product Management, Retail Branch Operations,Business Development, Customer Service, Audit & Compliance.Currently, working as a Process Manager for Assets and Liabilities related tobranch banking.Highly Process and Goal driven, tenacious banking professional, demonstratingdelivery in a highly competitive industry. Strong leadership and team player,excellent motivational skills to build and sustain forward growth momentum.
EDUCATIONSymbiosisPGDBA, Marketing
2002 - 2004
Mumbai UniversityB.A, English Literature
1994 - 1997
CERTIFICATIONS
Indian Institute of Banking and Finance (IIBF)Diploma in AML & KYC Jun - 2011
Association of Mutual Funds of IndiaAMFI & NCDO Certified Apr - 2009
HONORS
ED - ICICI Bank LtdAward for Outstanding Contribution Mar - 2016
ED - ICICI Bank LtdAward of Excellence Mar - 2011
Zonal Head - ICICI Bank LtdAward for Outstanding Achievement Dec - 2010
ED - ICICI Bank LtdAward of Excellence May - 2010
ED - ICICI Bank Ltd.Service Excellence Award Sep - 2009
GM- ICICI Bank Ltd.Saksham Award Nov - 2008
WORK EXPERIENCE
PROCESS MANAGERICICI Bank Ltd. Apr 2014 - Present
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JYOTICHOUDHARY
PHONE
9930064995
LOCATIONMumbai, Maharashtra - India
SENIOR MANAGER -RETAIL CHANNELS &LIABILITIES GROUPAT ICICI BANK LTD.
* Review existing retail branch banking processes
* Recommend process modifications and ensuring implementation at branches
* Identify and deliver workflow automation to digitalize certain processes of thecustomer journey
* Collaborate with senior management and other stakeholders to drive processimprovement
* Conduct staff training for ensuring process adherence at branches as perguidelines
* Reiterate compliance guidelines to the field
PRODUCT MANAGER - RETAIL BULLION
* Achieve annual business plan (especially corporate bulk sales) in accordancewith the overall objectives established by the management
* Formulate marketing activites at branch
* Ensure timely execution of marketing campaigns
* Monitor competition closely
ICICI Bank Ltd. Jan 2012 - Mar 2014
BRANCH MANAGER
* Ensure focused growth of the CASA portfolio
* Deposit mobilization
* Fee generation through cross sales of third party financial products
* Address customer grievances
* Carry out monthly audit of the branch to ensure the operational and serviceexcellence
*
ICICI Bank Ltd. Nov 2009 - Dec 2011
BRANCH OPERATIONS MANAGERICICI Bank Ltd. Dec 2007 - Oct 2009
ASSISTANT MANAGERICICI Bank Ltd. May 2006 - Nov 2007
CENTER MANAGERIMS Learning Resources Pvt. Ltd. Sep 2002 - May 2006
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JYOTICHOUDHARY
PHONE
9930064995
LOCATIONMumbai, Maharashtra - India
SENIOR MANAGER -RETAIL CHANNELS &LIABILITIES GROUPAT ICICI BANK LTD.
CUSTOMER RELATION OFFICERMicrowave Communications Pvt. Ltd. Aug 1998 - Oct 2001
STRENGTHS
SPECIAL PROJECTS
Developed a new online Application for various critical Registers maintained atbranches, thereby eliminating the need for physical Register maintenance andenabling better process control and Risk mitigation
Online Register Maintenance Aug 2016 - Jan 2017
Instrumental in development and successful launch of new Finnone Webpage atbranches for executing seamless customer service. Expected annual cost savingof Rs. 5 million
New Finnone Module - Lighter Version Aug 2015 - Mar 2016
Instrumental in development and successful launch of new Finnone Webpage atbranches for executing seamless customer service. Expected annual cost savingof Rs. 15 million
Finnone Finacle Integration Jul 2015 - Oct 2015
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