ERP Implementation in MPPKVVCL Indore The journey and the Outcome :

Experience Sharing

Why !! Regulatory

Compliance

Taxation Compliances

Lack of Standardization

Inefficient and Cumbersome

Processes

Lack of accurate and timely data for

decision making

The Journey – How we went about it ! Put up a Core Team – 3 persons.

Avail Services of Good Consultants – We had PwC.

Design a good RFP for SI – Most critical.

Select a Good SI – We Had TCS !!.

Design a Hardware Bid in Consultation with SI and Consultants.

Sizing, Flexibility, Interoperability, Cost.

Create core functional expert team to engage with SI and Start Designing Software Solution.

Design/ Redesign and again redesign till you get it right.

Train…Train…..Train.

Do a Pilot.

Redesign Again….

Implement.

The Project Coverage Geography

15 Districts of Western Madhya Pradesh.

Nearly 600 different offices.

Functional Coverage

Supply Chain Management.

Finance.

Projects.

Human Resources.

Location

DC at Indore.

DR at Jabalpur.

Project Components

Software IT

Infrastructure & Hardware

Networking DC - DR

Infrastructure

Software Selection ERP Core Product – Oracle e-Business Suite R12.1.3.

Business Intelligence – Oracle BI Suite.

Business Planning – Oracle Hyperion.

Data Base – Oracle 12c.

Operating Systems

Linux : Redhat 6.2 and Centos 6.5.

Windows Server 2012 R 2.

SQL Server 2012.

Network and System Monitoring Tools - BMC

Performance Management.

Network Automation and Monitoring.

IT Services management.

Other Software

Virtualization.

Backup, Antivirus, Proxy Services

IT Hardware Data Center

Servers – 46 Nos Fujitsu

(Production, Application,

Data Base, Mail, Proxy)

SAN Storage – 2 Nos, 25

TB Fujitsu.

Tape Libraries – 2 Nos,

Fujitsu.

Network Devises – 37 Nos

Cisco (Firewall, Routers,

Switches, IPS).

DR Center

Servers – 36 Nos Fujitsu (Production, Application, Data Base, Mail, Proxy)

SAN Storage – 2 Nos, 25 TB Fujitsu.

Tape Libraries – 2 Nos, Fujitsu.

Network Devises – 37 Nos Cisco (Firewall, Routers, Switches, IPS).

Field Offices

2000 PCs and Laptops at various Locations.

Data Centre & Disaster Recovery

Industry standard Data Centre with redundancy.

Active-active replication to DR.

Covered area of 1000 square feet

More than 99% uptime

24x7 power availability

Monitoring through EMS/NMS

FTP/Email server

Fujitsu RX 500 S7 ,RX 300 S8 , RX 200 S7 Servers

Actual pictures of Data Centre - Indore

Key DC/ DR Infrastructure

Fujitsu – Rack Servers, Storage, Tape Library.

Cisco – Routers, Switches, Firewall, IPS.

Array Networks – Load Balancer.

Symantec – Mail Gateway Appliance.

Emerson – UPS, Battery bank, PAC.

Honeywell – BMS System.

Cummins – DG Set.

Data Centre BMS 24 x 7 Monitoring and Video Surveillance

Redundant Power Source and Backed up by DG Set

* Data Centre BMS pics

Network Architecture DC DR Connected by 30 MBPS Reliance Link as Primary and

another 20 MBPS SWAN Link as Secondary.

15 Critical Offices Connected by 2 MBPS Reliance Link as Primary

Link and another 2 MBPS SWAN Link as Secondary in auto switch mode.

200 Other offices connected through 2 MBPS Swan Link (RF as well as OFC). These Link connect with DC through 20 MBPS SWAN Link.

Other 400 offices access solution through VPN over internet (750

users). This users connect with DC through 20 MBPS Link of Railtel

DC connected to internet through BSNL 20 MBPS Link.

Within Offices, LAN on OFC from PoC.

24 x 7 Centralized Remote Support and Monitoring.

* Data Centre NOC pics

Data Centre NOC

• Supply Change Management

• Finance

• Project management

• HR

Modules covered under ERP Implementation

Supply Chain Management

Purchase Requisition

Purchase Order / Award

Invoices to AP.

Receive and issue the material

Managing Inventory and Physical Count

Warranty Management of material in place

Finance

General Ledger (Current Assets, Fixed Assets, Liabilities, Revenue and Expense items, gains and losses)

Asset Management

Accounts Receivable

Accounts Payable

Cash Management

Treasury Management (Investment)

Human Resource Management

Employee Self Service

Performance Management of Employees (ACR)

Compensation and benefits

Separation process

Transfer and Promotion process

Maintain Employee information and work structure

Project Management

Schedule of Rates - Maintenance of items on standard schedule

Proposal creation and its approval

Creation of Project / Estimates

Creation of Dispatch Instruction/MICC

Execution and supervision of Turnkey and Departmental projects

Meter and Transformers replacement

Measurement Book filling and invoicing

Project costing

ERP In House

Application URJAS

E Mail Service

Directory Services,

DNS

Department

Portals

Going beyond ERP

Project Timelines

Timeline from (since design to GO – LIVE ) – 3 Year (Sep -11 to Nov -14)

ERP Solution Design & Development - 2 Years (Sep -11 to

Sep -13)

ERP Solution Testing, Training , Deployment and pilot run - 1

Year (May -13 to Nov -14)

IT Infra Setup DC – DR & WAN Environment – 1 Year (Apr 13

– Apr 14)

Remote site readiness (PC/Laptop/LAN/Electric work) -1

Year (Apr -12 to Apr -13)

Achievements Material accounting and inter-store material transfer accounting Process has

been automated.

Financial Accounting Process has been automated and accounting is real time. Significant reduction in manual work and resource requirements.

Time duration has significantly reduced in performing store related transactions for field personnel.

Payroll process time for 12000 employees reduced to 2-3 days.

Pensions Payments automated. (More than 10000).

HR Processes like Travel, Medical reimbursements automated. Employee career history available.

Completely transparent processes for vendor bills payment.

Tax and Regulatory Compliances made easy and accurate.

Better and timely availability of data for decision making.

Selected for MP e-governance MAP IT Award

Benefits Realised Individual driven to system driven and standardised business

processes.

Transactions are based on approved roles & responsibilities

Inherent checks & balances such as 2-way/3-way matching, audit

trails

Reduced time and manpower effort on data gathering,

reconciliation and reporting

Reduction in paper work

Single source of data. Availability of information on a real time basis

to assist in better decision making

Integration of Business Processes leading to elimination of duplication

of effort, cycle reduction, and faster consolidation.

Organisation cultural shift towards Information Technology

Key Challenges Internal

Defining and Standardising Business Process.

Designing User Interface considering the Process Flow and work culture.

Data collection, verification and migration.

User Training and re-orientation.

Retaining Support of Key Stakeholders while facing implementation problems.

External

Engagement with SI, OEMs, Consultants, Financing Agencies and numerous sub vendors.

Quick and fair resolution of contractual matters.

Licensing ?

Core/ Processor/ User Based Licenses.

Middleware Licensing is often opaque.

Hardware.

Do not fall in trap of vendor specific specifications.

VPN, Routers.

Ensure at least 100 % Expandability in Hardware.

SI Engagement.

Insist to have onsite team. Remote development is very tricky.

Screen who is working from SI side on your project.

Ensure Documentation. Be prepared for departure of key resources at short notices.

Do not Distribute the work among teams who are functioning under a different hierarchy.

Caution !!

Points to Ponder ???

Data Center to be owned or Cloud Based.

Single Bid for SI and Hardware or Multiple Bids.

Standard Solution or Custom Development.

Licensing.

Fujitsu Advantage

A Full range of Servers, catering to all needs. Therefore, cost

effective.

Flexible Design. Core and Processor Expandability.

Optimum Sizing leads to sizable savings in Software Costs.

Very Reliable performance. Not a single instance of hardware

failure reported so far.

Compatibility with Industry Standard’s Green IT Certified, RoHS,

WEEE .

A very-very responsive delivery team. Met very tight delivery time

lines and walked extra mile to meet our requirements.

Thanks