kai brochure
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acres4.com/kai
He’s never late. He never gets sick. and he never goes on break.
Meet the future of casino operations. Meet Kai.
Kai helps you keep your players happy while
your slot team runs at maximum efficiency, low-
ering your costs and time to respond. Think of
Kai as a virtual slot manager, who is on the job
24/7/365. Kai eliminates the need for a human
dispatcher and replaces handheld radios.
When Kai detects a problem, it is instantly sent
to the most qualified, available person on the
floor. Kai even provides the player’s name, mak-
ing courteous personal greetings the rule rather
than the exception.
Kai knows…
• Jackpots
• Bill jams
• Ticket paper fills
• Customer service requests
• Game failures
• And much more
acres4.com/kai
in this business time is money…and Kai has managed to give us more of both.”art navarro, General ManaGerblueWater casino & resortParKer, arizona“
see how Kai did it.
reduced call coMPletion tiMes$12,461.46 X 12 $149,537.52
increased PlaY (reduced jacKpoT Times)
$2,768.30 X 12 $33,219.60
reduced fte eXPenses$31,200 X 3 $93,600.00
averaGe YearlY return $276,357.12
averaGe YearlY return
*based on acTual cusTomer daTa from may 2012 – feb 2013
reduced completion times.Keep your best players playing and deliver the service they expect and deserve.
despite an increase in overall calls, Kai decreased call
completion times casino-wide. The average call completion
time in may 2012 was 6 minutes 21 seconds. Kai reduced
that to 4 minutes 49 seconds in february 2013, for a
decrease of 24%.
= $12,461.46 averaGe MontHlY savinGs
32,579 calls X X 1.53
Minutes $.25*
*$.25 is based on the average cost per employee per minute at $15/hour.
reduced fte expenses.Maximize your resources and efficiencies to improve ROI.
by using Kai, our casino partners were able to reallocate
resources by eliminating three full-time employees (fTe).
at a cost of $2,600/month per employee, this saves more
than $93,000 a year in labor and associated costs.
= $93,600 averaGe YearlY fte savinGs
$31,200*Year Per eMPloYee
based on actual casino sYsteM data froM 2012 - 2013
redu
ced
fte
eXPe
nses
saves More tHan $93,600 Per Year on averaGe
$31,
200
a Ye
ar
$31,200 a Year
$31,200 a Year
redu
ced
coM
Plet
ion
tiM
es
averaGe call coMPletion reduced bY 24%
based on actual casino sYsteM data froM 2012 - 2013
no Kai
WitH Kai
reduced response times.Kai knows when there is a problem and in the next instant so does a member of your team.
despite an increase in overall calls, Kai decreased call
response times casino-wide. The average call response
time in may 2012 was 5 minutes 21 seconds. Kai reduced
that to 2 minutes 59 seconds in february 2013,
for a decrease of 44%.
-
faster service*based on actual customer data from may 2012 - feb. 2013.
5.35 Minutes
2.98
Minutes
reduced jackpot times.Kai instantly recognizes and initiates jackpot payouts and procedures.
despite an increase in jackpot calls, Kai decreased total
jackpot completion times casino-wide. The average jackpot
time in may 2012 was 14 minutes 11 seconds. Kai reduced
that to 10 minutes 22 seconds in february 2013, for a
decrease of 27%.
= $2,768.30averaGe MontHlY revenue increase
1,457 JacKPot calls X X 3.8
Minutes $.50*
based on actual casino sYsteM data froM 2012 - 2013
redu
ced
JacK
Pot
tiM
es
averaGe JacKPot tiMe reduced bY 27%
*$.50/minute is based on an average player worth of $30/hour.
*$31,200 is based on a $15/hour rate per full- time employee.
aver
aGe resPonse tiMe reduced bY 44%
based on actual casino sYsteM data fr
oM 2
012
- 201
3
redu
ced
resP
onse
tiM
es
2:59 Min/sec WitH Kai
WitH Kai
no Kai
10:22 Min/sec
14:11 Min/sec
WitH Kai
5:21 Min/sec no Kai
= 44%
6:21Min/sec
4:49Min/sec
averaGe YearlY return
$276,357.12
3 eMPloYeesX
“Kai has reduced customer waiting times by 25% at our property.”donavan durbin, director of itsanta Ysabel casinosanta Ysabel, california
ready to interview Kai?
He’s ready to apply!
acres4.com/kai