Kaizen Event: Kate B. ReynoldsGreene County Healthcare

The Kaizen Philosophy

Do it better, make it better, improve it even if it Do it better, make it better, improve it even if it isn’t broken, because if we don’t, we can’t

compete with those who do.

Lean does NOT mean downsizing.

Lean refers to looking at what systems are Lean refers to looking at what systems are currently in place and finding a way to make

them more efficient through fundamental changes.

Our QI Philosophy

By applying the kaizen and lean philosophies, in combination with the PDSA model for

improvement, we will continuously enhance patient-centered care.

Value Stream Mapping

Check In

7 min

1 min 30 sec

DNR

7 min

Work-Up

9 min

5 min

2 min

6 min

Provider

5 min

1 min 40 sec

17 min

11 min

Family Medical Therapist

9 min

Ancillary Items

3 min

6 min- results

3 min- shot

Check Out

2 min

30 sec

2 min

20 sec

Family Medical

Therapist

3 min

September 14th

Key

& : Non-Value-Added Time

: Value-Added Time

Value Stream Map: Kate B. ReynoldsSeptember 14th- 16th, 2010

7 min

1 min

12 min

25 min

22 min

(LAB)

0 min

0 min

0 min

0min

71

min

2 min

66

min

14

min

Check In

4 min 26

sec

30 sec

Work-Up

8 min

8 min 25

sec

Provider

5 min 45

sec

7 min

Ancillary

Items

3 min

5 min

Check

Out

20 sec

2 min

September 15th

5.5 min

2min

21

min

7 min

NO

LABS

4.5

min

0

min

Nurse

2 min

19 min42 min

Generating Ideas

Initiating Change

Doorbell Kim’s Supply Shelf

Work-Up Room

Lab Waiting Area

Second Work-Up Area

Supply Baskets

Bell to Identify UA Sample

Outreach Supply Closet: Before 5S

Sorting Process

Reorganizing

Outreach Closet After 5S

Medical Center’s Management Team:Cynthia Long (Director of Nursing), Marianne Jackson (MD), Paula Grant (Medical Practice Manager), Sula Ridings (RN/BS QI Coordinator), Vickie

Whitehurst (RN/MSN Director of Clinical Operations)