kapture for service professionals
TRANSCRIPT
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SERVICEPROFESSIONALS
for
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CHALLENGES IN THE SERVICE INDUSTRY
Lack of technology to track status of service requests
No means to track location or performance of service personals
Delayed closure of service calls due to haphazard management
No system in place to reallocate or escalate service requests
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Introducing Kapture
A fully-customizable, mobile-first, cloud-based platform that enables end-to-end management of service calls or requests
seamlessly.
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KAPTURE ALL SERVICE REQUESTS ON A SINGLE PLATFORM
No matter where the service request comes from, all of them converge on a single platform KAPTURE `
Dedicated Service centres
Emails Website Mobile applications Requests based on
AMCsCall centres/ toll-free
numbers Third party service
providers
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LOCATION BASED ALLOCATION
Depending on the type of request, a ticket would be generated, raised and allocated to Service personals based on their location and availability.
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CHECK STATUS OF EVERY
SERVICE CALL
Track the exact location of service personals and status of pending requests assigned to them.
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ORDER PARTS FROM CLIENT LOCATION
KAPTURE enables service personals to check status of inventory and place orders right from where they are
attending their service call.
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REALLOCATE TICKETS ANDDESIGN ESCALATION MATRIX
The inbuilt employee roster ensures that a request is reallocated to someone else in case the service personal is on leave
In case a service request is taking more time than expected to be closed, they can be assigned or escalated to experts or seniors.
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UPDATE STATUS OF SERVICE REQUEST
The status of each assigned request can be updated with comments allowing top management to track the exact status of every ticket raised.
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INTEGRATION WITH AUTOMATED MESSAGING TOOLS
Once a service call is attended, a suitable message would be automatically send via email or SMS to the respective clients.
KAPTURE comes with inbuilt communication tools enabling teams to communicate internally or with their clients.
History of conversations with clients can be logged for future reference.
INBUILT COMMUNICATION TOOLS
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Pictures of the equipment to be serviced can be clicked and shared with location mapping and time-stamping.
This authenticates documentation process and allows management to view details about the equipment pre and post closure of the service call.
DOCUMENT AND SHARE CONDITION OF EQUIPMENT
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INTEGRATES SEAMLESSLY
KAPTURE is the only system that needs to be deployed to manage all your processes as it be easily integrated with existing systems.
WITH EXISTING SYSTEMS
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SET REMINDERS AND ALERTS
Reminders and alerts can be set based on dates issued on Annual Maintenance Contracts to ensure customer satisfaction.
Reminders can also be set for teams or individual service personals for their assigned tasks.
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300+ ROI BASED REPORTS
Yearly, monthly, weekly or daily reports can be generated to track status of open or closed service requests, performance of teams, type of query resolved, time taken to resolve them etc. based on customized parameters.
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PROFILE TEAMS AND CUSTOMERS
Set hierarchy and reporting systems for your teams with limited access to the system based on roles defined.
Profile clients, with completedetails about their organization, AMC details, number or equipment under them etc.
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User-friendly interface
World-class security
Capture, classify and allocate leads
Pay on per monthper login basis
Unlimited data storage
Inbuilt communication tools
SALIENT FEATURES
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PRICING
No Additional CostsNo Implementation Charges
No Training Fees
Free Mobile AppZero AMC
24x7 Tech Support Pay per login per month
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THANKYOU