Karen Ruiz

401 Morgan Avenue Brooklyn,NY 11211 Tel: 347-362-2420 Email: kruiz924@gmail.com

Personal Profile

♦ Extremely productive in a high volume, high stress, environment. Bilingual in Spanish/English

♦ Exceptional Customer Service, Organizational Skills, and Telephone Sales.

♦ Proficient in Microsoft Word, Fax/Copy Machine, Internet Navigation, Pegasus, and Citrix

♦ Volunteer work at Senior citizen Center

Education

Norman Thomas H.S.– NY, NY

Marketing -2001-2005

Boricua College – Brooklyn, NY

Associates Degree, Liberal Arts 2009-2011

Bachelors Degree, Human Services 2011-2013

Experience

2013-Present Approved Oil

6717 4th Ave Brooklyn, NY 11220 Customer Service Representative

● Handled customer calls for service and scheduled oil deliveries. Provided information for customers ● Locked customers into contracts. Set up customers on level billing. Filing and Inputting Data

2010-2012 Petro Oil-Home heating and Cooling

55-60 58th Street Maspeth, NY Customer Service/ Receptionist

● Handled customer calls for service and scheduled oil deliveries. Provided information for customers

● Clerical work: filing, answering phones, greeting customers and inputting service data into computer system

2007-2009

Lite Bites & Grill Astoria, NY and Brooklyn, NY Waitress/Phone Sales

● Wrote patrons’ food orders on check pad, memorized orders

● Prepared checks that itemized Submitted orders into computer for transmittal to kitchen staff.