karnataka state police deployment of erp software kiams

Karnataka State Police

Sanjay Sahay,

IGP, Eastern Range

Karnataka State PoliceDeployment of ERP Software

Change Management Issues

20th Dec 2011

�The only permanent issue in human existence is

Change

Change

Change

�Stone Age to Digital Age

�Slash and Burn to Commercial Cultivation

�Naturalism to understanding nature

�Travel by walk to Space Shuttles and A380s

�Barter to MNCs

CHANGE IS THE DNA OF HUMAN EXISTENCE , INDIVIDUAL, CHANGE IS THE DNA OF HUMAN EXISTENCE , INDIVIDUAL, CHANGE IS THE DNA OF HUMAN EXISTENCE , INDIVIDUAL, CHANGE IS THE DNA OF HUMAN EXISTENCE , INDIVIDUAL,

SOCIETAL AND COMMERCIALSOCIETAL AND COMMERCIALSOCIETAL AND COMMERCIALSOCIETAL AND COMMERCIAL

�The Challenge-Complex Issues and even more complex

Challenge & The Core

�The Challenge-Complex Issues and even more complex

setting.

� The Core- Passion, Stimulating an Innovative Culture

and Creating a Learning Organisation

�Practitioner’s Speak- An experiential Story

Transformational Change

Change

Management

�Transformational Change

�Complete Computerisation Process

�Software is treated as the flagship of change

�Creation of State Police Data Center

�Connectivity across the State

�Capacity Building

�Change management is a structured approach to

shifting/transitioning individuals, teams,

Change Management

shifting/transitioning individuals, teams,

and organizations from a current state to a desired future

state.

�It is an organizational process aimed at helping

employees to accept and embrace changes in their

current business environment.

Change Management

In project management, change management

refers to a project management process where

changes to a project are formally introduced and

approved

Creator/Developer

The Same Leader - Change Better Controlled and

Simpler

Practitioner Deployer Stabliser

Ingredients

� Understanding Change

Change Management

� Understanding Change

� Addressing Change

� Implementing Change

� Leading Change

Idea of an ERP system

Hardware

SoftwareConnectivity

Need for change

�Internally, the need for change was non-existing.

Understanding Change

�Internally, the need for change was non-existing.

�The employee & staff were working without digital aids.

�They also believed computers/computerization did notbring any transformational change and would have merelythe same impact as in the case of physical logistics andinfrastructure i.e vehicles, wireless sets, weaponry,buildings and the like.

Need for change

This was the true reflection of the splendid


�This was the true reflection of the splendidisolation of the dept, willingly.

�Needless to say any dept desperately needcompletely digital in the true sense of the term, it isthe police department because we don’t decide ourrequirement.

Need for change


the enemies of society decide our requirements and

today those are the people who are the best

practitioners of digital technology, which have been

demonstrated over and over again by innumerable

instances of money laundering, mafia operations,

narcotics and varieties of terror impacting the country.

Role of change in the organization

Understanding Change…

� The software itself was the change.

� Just deploying the software brings a complete

metamorphosis in the dept.

� Simple issues like anti-virus in the whole of

servers/clients were needed for initiating change.

Nature of Change


� Magnitude of the likely change

� Scope of the chang

�Periodicity of change- The roll out

Plan

Response to change


�The police dept is resistant to any form of change.

�As an organisation we are averse to technology

�When the change was started, it was told to be

undoable and I was advised to follow my predecessors.

Addressing Change

Burning Platform

�With ICT taking over as a Tsunami, there was

absolutely no other option than computerizing each

and every operation.

� In the year of 2000-2001 Crime, Criminal

Information System was introducedwhich was

skeletal in nature, covered on investigation.

Addressing Change…

Facilitators of change

�Overall knowledge of the subject and

the way in which the change mgmtthe way in which the change mgmt

would be effective in the dept.

�Team comprising of officers who had

exposure in engineering/management

education or had some inclination

towards either technology or change


Restraining forces

�The problem was that the software was far too �The problem was that the software was far too advanced for all people involved to understand.

�Besides that, was the complexity of the nature of human resources, timelines, funding and expected delivery systems.

� The need to have a set of precursors before the change management thought is launched.


Types of resistance

Individual level

Organizational level


Handling the restraining forces

�Training mechanism in place—to

provide the bridge to the human provide the bridge to the human

resources a lot of precursors has to

be solved .

�Training- every person part of this

training.

�Metrics- should be unique for each

person.


the precursors

Precursors

� Functional State Police State Center

� Creation of Primary Network

� Anti Virus, Facilities and Asset Management

� Creation of training infrastructure

� Other training resources- trainers, methodology,

training material etc


The Wipro Story


The Advance State BattleThe Advance State Battle

the beginning of success

THE FUNCTIONAL CYCLE

• Mission Mode Project

• Wipro, the developer

Police IT CCTNS

• GoI accepts Karnataka as a lead state

• Both the projects get integrated

Lead State

CCTNS Police IT

KSP Wide Area Network

39 locations

2 Mbps leased line

1400 locations

512 Kbps VPNoBB

SPDC

10 Mbps

aggregation bandwidth

4 Mbps

Internet leased line

SPDC

KSPWAN Network Architecture

VPNoBB

VPNoBB


Handling the restraining forces

�Training mechanism in place—to

provide the bridge to the human provide the bridge to the human

resources a lot of precursors has to

be solved .

�Training- every person part of this

training.

�Metrics- should be unique for each

person.

Implementing Change…

Work Culture of the Organization


The Data Bases

End User Matrix, Training

accomplished & needs, System accomplished & needs, System

Administrators, Change requests,

Traceability Matrix, Assets et al

Implementing Change…leadership story

the strategic way

�Talent Acquisition with the Police Force- relying on Legacy

�Robust Training Model for the Operating Staff�Robust Training Model for the Operating Staff

�Adequate compensation and benefit schemes

�High level of motivation and leadership

�Balanced Stakeholder Management

�Choosing Appropriate implementation partner

�Interacting with intellectuals

�Role of leadership- leading from the front and people management

�Commitment of the top management

ref: ICT Enable Change in Indian Police Service, A case of leadership and

drive in Karnataka by Dr. Jaba Mukherjee and Prof Vinit Thakur of TAPMI


Communicating the change

�The role of communicator in bringing about

the change?

�As the change progresses, the change should

start to percolate i.e. must be communicated

across the layers in the org from top down.

�Communication was in a multi-faceted

manner.

�Communicated the progress being made to

execute the precursors- broadband

networking, system administrator training,

Nodal Officers


The CEO Story

CorporateCorporateHistory is replete with instances of the top leader effecting monumental change


Role of Leadership

�Under a dynamic leadership, the level of uncertainty that you can level of uncertainty that you can handle is the level of change you can deliver.

�How much does reputation/personality play a role in bringing about change- ability to deliver successfully, continuously in a robust manner in the times to come?


Attributes of a change leader

�Critical location in the change management physical process.management physical process.

�Expertise in performing his tasks

�Being a role model for his subordinates

�Ability to train

�Comfort level in initiating the change

�Feeling capable of handling change with ease.


Type of Leadership adopted

�Can benevolent aggression and

coercion be a tool for bringing coercion be a tool for bringing

change?

� Is it easier to bring the

precursors of change management

if right amount or type of coercion

is used?

Sustaining Change

Any org can sustain change only if they have

a core team which is shrewd enough to a core team which is shrewd enough to

adapt to the change environment and get

into the production mode. In a nebulous

organisation, or just a workable

organisation, no change of any worthwhile

nature can be brought in.

CHANGE HAS TO BE IRREVERSIBLECHANGE HAS TO BE IRREVERSIBLECHANGE HAS TO BE IRREVERSIBLECHANGE HAS TO BE IRREVERSIBLE

Thank YouThank You

karnataka state police deployment of erp software kiams

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