karya provides comprehensive services for siebel crm

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© KARYA Technologies Inc. Services

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© KARYA Technologies Inc.

Services

© KARYA Technologies Inc. 1

KARYA Provides Comprehensive Services for Siebel CRM

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Oracle's Siebel Customer Relationship Management, the world's most

complete CRM solution, helps organizations achieve maximum top

and bottom-line growth and deliver great customer experiences across

all channels, touchpoints and devices.

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KARYA Technologies' Siebel CRM Service Offerings

KARYA Technologies, an Oracle Gold Partner has strong experience

in delivering complex Siebel CRM Implementations and

complementary solutions such as data conversions, portal integrations

and predictive customer models. We also extend 24x7 Operational

Support for Siebel Environments

© KARYA Technologies Inc.

KARYA Technologies' Siebel CRM Service Offerings

Application Support

Environment

Monitoring & Failure

Recovery

Security Support

24×7x365 Operations,

Maintenance &

Production Support

Assessments &

Recommendations

Administrators

Architecture, Planning &

Roadmap

Best Practices, Standards &

Methodologies

Advisory Services

Infrastructure & Siebel

Application Installations,

Configurations

Functional Setups

Data Migrations

Customizations &

Integrations

Performance Engineering

Solution Delivery

© KARYA Technologies Inc. 3

Oracle Siebel CRM Competency Stack

Oracle Siebel Functional Modules Functional Competencies Technical Competencies

Sales Account Management, Opportunity Management,

Order Management, Microsoft Exchange Server,

Partner and Channel Management, Siebel Partner

Manager, Siebel Sales, Siebel Collaboration, Mobile

and Handheld, Sales Analytics

Siebel Application Development &

Integration Framework including Siebel

Tools, Siebel Open UI, Siebel Task UI, Siebel

EAI, Workflow, Web Services, eScript, AIA

PIPs, Handheld, Wireless and Mobile

HTML5, CSS3, JavaScript, JQuery, .NET,

JAVA, Other Open Source Frontend &

Integration Technologies

Marketing Siebel Email Marketing, Oracle Marketing Analytics,

Siebel Marketing Resource Management, Siebel Web

Marketing, Siebel Events Management, Siebel Loyalty

Management, Siebel Campaign/Dialogue

Management

Commerce Siebel Dynamic Catalog, Siebel Dynamic Pricer,

Siebel Product and Catalogue Management, Siebel

Quote and Order Lifecycle Management, Siebel

Product and Pricing Analytics

Service Siebel Contact Center, Siebel Field Service, Siebel

Help Desk, Siebel Mobile Solutions, Siebel Warranty

Management, Siebel Service Analytics

Social Social Customer Service, Contact Social Profiles,

Social Marketing

© KARYA Technologies Inc.

Why KARYA Technologies for Oracle Siebel CRM?

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Overall experience

Implementing &

Maintaining several

CRMs, more

specifically Siebel

Responsive and

highly cost-effective

Global Engagement

Model

KARYA Technologies' Operations

and Production Support services

help our clients in maintaining their

Siebel CRM System throughout its

lifecycle

Strong Functional

expertise in Sales,

Marketing, Service,

Commerce & Social

with respect to Siebel

Suite of Products

© KARYA Technologies Inc. 5