kaseya fundamentals workshop
DESCRIPTION
Kaseya Fundamentals Workshop. Live Connect. Developed by Kaseya University. Powered by IT Scholars. Kaseya Version 6.5 Last updated March, 2014. What is Covered?. Event Viewer Ticketing Chat Desktop Access Video Chat Cleanup Summary. Live Connect Overview Home Agent Data - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/1.jpg)
Kaseya Fundamentals Workshop
Developed by Kaseya University
Powered by IT ScholarsKaseya Version 6.5
Last updated March, 2014
Live Connect
![Page 2: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/2.jpg)
What is Covered?• Live Connect
– Overview– Home– Agent Data– Audit Information– File Manager– Command Shell– Registry Editor– Task Manager
– Event Viewer– Ticketing– Chat– Desktop Access– Video Chat– Cleanup– Summary
![Page 3: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/3.jpg)
Kaseya Fundamentals Workshop
Overview
![Page 4: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/4.jpg)
Motivation• Sometimes quick and simple system-
related tasks need to be performed on a single machine.
• Physically being present at the machine or logging into it remotely to access system tasks can waste valuable time.
• Live Connect enables you to perform system level tasks on a single managed machine without interrupting the local user.
![Page 5: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/5.jpg)
The Live Connect Function• This function displays by clicking any check-
in icon next to any machine ID in the VSA. • Each Live Connect function enables you to
perform tasks and functions for a single managed machine.
• A menu of tabbed property sheets in this function provide access to various categories of information about the managed machine and functions that you can perform on it.
![Page 6: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/6.jpg)
Live Connect Function Overview
Desktop Thumbnail
Machine ID Logout, Help, Collapse/Expand Left/Right, C/E Up/Down
Function Tabs
Menu Optionsor
Function List
Machine Info Performance
Graphs
Property Sheet or Data Panel
00
Window Header: Basic information about the managed machine displays at the top of the Live Connect window.
• Thumbnail View: The desktop of the currently logged on user displays in a thumbnail view, if a user is logged onto the machine.
• Machine Info: Lists basic information about the managed machine.• Performance Graphs: Shows CPU % and Memory % performance
graphs for the managed machine.• Log Off: Only displays if a machine user using Access Portal is logged in
remotely from the machine.• Help: Displays online help for Live Connect.Menu Options: A menu of tabbed property sheet provides access
to various categories of info about the managed machine.
![Page 7: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/7.jpg)
Live Connect Menu Options or Function List Overviewa) Home: Displays customizable home pages in separate tabs, the Change
Logon tab which allows changes to the user's logon information, and the Change Profile tab which allows updates to the user's Contact Info.
b) Agent Data: Displays the following tabs: Pending Procedures, Logs, Patch Status, Agent Settings, Documents, and Get File.
c) Audit Information: Provides audit information based on your Latest Audit. You can also perform an immediate audit.
d) File Manager: Displays two file managers; one for your local machine and one for the managed machine.
e) Command Shell: Opens a command shell on the managed machine. Defaults to the c:\windows\system32 directory.
f) Registry Editor: Displays the registry of the managed machine ID. g) Task Manager: Lists Windows Task Manager data for the machine.h) Event Viewer: Displays event data stored on the managed machine.i) Ticketing: Displays and creates tickets for the managed machine. j) Chat: Initiates a chat session with the currently logged on user. k) Desktop Access: Initiates a remote desktop session with the machine.l) Video Chat: Allows initiating a video chat with anyone.m) Additional menu items display, based on the add-on modules installed.
abcdefghijkl
m
![Page 8: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/8.jpg)
Access Rights• Access to specific Live Connect functions
depends on access rights in System > User Roles > Access Rights and Machine Roles > Access Rights.
• All of the Live Connect menu options are enabled when the machine is connected to Live Connect.
• Only Home, Audit Information, Agent Data, and Ticketing are enabled when the machine is disconnected from Live Connect.
![Page 9: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/9.jpg)
Note• You can customize the Live Connect Home
function using System > Customize > Live Connect.
• Event Viewer data does not depend on Agent > Event Log Settings.
![Page 10: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/10.jpg)
OS SupportMenu Items or Functions available by OS:• Windows:
– Home, Agent Data, Audit Information, File Manager, Command Shell, Registry Editor, Task Manager, Event Viewer, Ticketing, Chat, Desktop Access, and Video Chat.
• Macintosh: – Home, Agent Data, Audit Information, File Manager,
Command Shell, Ticketing, Chat, Desktop Access, and Video Chat.
• Linux:– Home, Agent Data, Audit Information, Ticketing, Chat,
and Video Chat. No Desktop Thumbnail.
![Page 11: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/11.jpg)
How to Access?• Live Connect can be accessed by clicking on
the agent icon from any module function that includes the list of agents.
• Live Connect requires a plug-in manager to be installed for the browser you are using.
![Page 12: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/12.jpg)
Live Connect’s Plug-in Manager• Installation
– The user is prompted to install Plug-in Manager at the time of first logon.
– Installation of the Plug-in Manager can be deferred until Live Connect is started for the first time.
• Updates – IE and Firefox browsers will detect plug-ins that are out-
of-date and automatically download them in the background.
– Browser restart may not be required for these two browsers.
– Chrome and Safari browsers also detect out of date plug-ins and automatically download them in the background with little to no user interaction required.
![Page 13: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/13.jpg)
Lab Exercises• The lab exercises you are about to conduct
are intentionally trivial, showing you how most of the tasks performed using other modules of VSA can also be performed using Live Connect.
• There is more than one way to perform the same task in VSA. As a general rule:– When performing several tasks on only one
machine, use Live Connect.– When performing the same task on several
machines, use VSA modules.
![Page 14: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/14.jpg)
HomeKaseya Fundamentals Workshop
![Page 15: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/15.jpg)
The Home Menu Option• This menu option displays the following
tabs– Home: A customizable page. By default a
welcome message is displayed. Customizations include the URL page of the service provider, some selected agent procedures, and some custom links to additional resources.
– Change Logon: Allows changing the user's Access Portal logon information
– Change Profile: Allows you to update the user's contact information.
![Page 16: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/16.jpg)
MACHINE USER’S LOGON AND PROFILE
LAB 1
![Page 17: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/17.jpg)
Reminder: FIU’s Staff• In previous labs, you created the
following staff members:
FIUUTS
Manager:John Doe
Technicians: Tim and Tom
SCIS
Contact: Cat
ws1 user: Eli
MR
Contact:Cat
dc user: Ena
GL
Contact: Cay
guest1 user: Eve
CEC
Contact: Con
ws1 user: Evy
laptop1 user: Ewa
![Page 18: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/18.jpg)
LAB• Using Live Connect set the logon and
profile of the end user of ws1.– Username: eli-<USERNAME> (e.g., eli-johndoe)– Password: <PASSWORD> (i.e., user your own
password)– Contact Name: Eli User– Email Address: [email protected]– Phone Number: 305-000-0001
![Page 19: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/19.jpg)
Steps to Set Machine User’s Logon and Profile
2
1
3• The Live Connect function displays by clicking any check-in icon
next to any machine ID in the VSA.
![Page 20: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/20.jpg)
Steps to Install Live Connect Plug-In
4
• If this is the first time that you are running Live Connect, you may need to download and install “LiveConnect.exe”.
• Follow the steps in the wizard closely.
![Page 21: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/21.jpg)
Steps to Install Live Connect Plug-In
5
• If you were asked to restart your browser, simple close all the instances of your browser and reopen.
• You would need to go back to the KServer and click on the ws1’s agent icon in a VSA function to run Live Connect.
• If the plug-in has been properly installed, you should see the Live Connect function this time.
![Page 22: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/22.jpg)
Steps to Install Live Connect Plug-In
67
8
• If you were required to restart your browser, return to the URL of the KServer provided to you under the Connection Info tab in your Virtual Lab interface and use your credentials to login to VSA.
• If you were not required to restart your browser, you can skip this step.
![Page 23: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/23.jpg)
Steps to Set Machine User’s Logon and Profile
10
9
11
![Page 24: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/24.jpg)
Steps to Set Machine User’s Logon and Profile
• The Home tab is the first tab displayed (not shown here).• If the Home tab is missing from your Live Connect function while
logged in as a Master/System user (note: the tab is missing from this page), go to System > Customize > Live Connect > Portal Header, modify the Welcome Text, and click save.
• The Home tab is labeled as “Home” by default, but the name can be customized using the System > Customize > Live Connect function.
• In a SaaS VSA, you may see other tabs labeled as “IT Center”, “IT Toolkit”, and “IT Workbench”.
• Typically the Home tab should display:• A welcome message and the webpage of the service provider• Some selected agent procedures to enable the Live Connect user
to run them on the managed machine immediately. • Some custom links specified by the service provider.
• Multiple customized Home tabs are possible as in the case of SaaS.
Home
![Page 25: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/25.jpg)
Steps to Set Machine User’s Logon and Profile
• To ensure you will not forget the password for different users in the lab exercises, we recommend you use the same password as for your own username.
12
1314
15
16
![Page 26: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/26.jpg)
Steps to Set Machine User’s Logon and Profile
12
1314
15
16
17
![Page 27: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/27.jpg)
Steps to Set Machine User’s Logon and Profile
• Note we add .fake at the end of the emails that do not exist and are used only for the purpose of lab exercises.
• By doing so, we ensure the fiu.edu mail server will not be flooded with email notifications to non-existing emails.
18
1920
2122
![Page 28: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/28.jpg)
Steps to Set Machine User’s Logon and Profile – Verify
• To verify the end user of ws1 is now able to use the new logon information to log into Access Portal, open an instance of another browser and login using the corresponding credentials.
• In other words, if you were using IE to log into your VSA using your own account, then you need to use Chrome, for example, to log into the VSA, using eli-<USERNAME>).
24
25
26
Go to the URL of the KServer provided to you under the Connection Info tab in your Virtual Lab interface. 23
![Page 29: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/29.jpg)
Steps to Set Machine User’s Logon and Profile – Verify
• This is what the end user of ws1 would see after logging into Access Portal.• This interface is very similar to a Live Connect function, but it is called
Access Portal, which signifies an end user is using this interface as the connection to his/her machine.
• Note the Log Off link, which allows the machine user to log off from his machine remotely.
• Also, note the limited access this user has to the typical functions available in a Live Connect session. • For example, the Home tabs are not available to the machine user.• As another example, if the user uses his/her own machine (e.g., while
using ws1 at its terminal, double clicking on the Kaseya icon in the system tray, which opens the Access Portal in a browser), the Desktop Access menu option is disabled.
• You can further refine the access of the machine user using System > Machine Role > Access Rights > Live Connect.
![Page 30: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/30.jpg)
It Is Your Turn!
Progress Check• What should be included in the Home tab
of the Live Connect function?
• How can you use Live Connect to change the machine user’s logon information?
• How can you use Live Connect to change the machine user’s profile?
![Page 31: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/31.jpg)
Agent DataKaseya Fundamentals Workshop
![Page 32: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/32.jpg)
The Agent Data Menu Option• This menu option displays the following
tabs:– Pending Procedures– Agent Logs– Patch Status– Agent Settings– Documents– Get File
![Page 33: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/33.jpg)
Agent Data > Pending Procedures
• Displays pending agent procedures and enables the user to modify the schedule, cancel, or run the procedure immediately.
• Displays procedure execution history and the status of their past executions.
• Among other information, it provides the execution date/time, status, and admin who scheduled the procedure.
• It also enables the admin to schedule other agent procedures.
![Page 34: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/34.jpg)
VERIFYING SCHEDULED AUDIT & PATCH
LAB 2
![Page 35: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/35.jpg)
LAB• Previously, you were asked to:
– Schedule Baseline Audit• Frequency: annually
– Beginning on January 1st through the 14th • Between 6am-6pm
– Schedule System Info and Latest Audit• Frequency: daily• Between 6am-6pm
• Verify that the agent on ws1 follows this schedule.
![Page 36: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/36.jpg)
Steps to Verify Scheduled Audit
1
2
3
4
![Page 37: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/37.jpg)
LAB (cont.)• Previously, you were asked to:
– Schedule patch scans on Wednesday of each week from 6am-6pm.
– Schedule Automatic Updates from 6am-6pm on Thursdays
• Verify that the agent on ws1 follows this schedule.
![Page 38: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/38.jpg)
Steps to Verify Scheduled Patch
1
2
56
![Page 39: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/39.jpg)
Agent Data > Agent Logs• Displays the logs available for a machine:
– Alarm Log– Monitor Action Log– Agent Log– Configuration Changes– Network Statistics– Event Log– Agent Procedure Log– Remote Control Log– Log Monitoring
![Page 40: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/40.jpg)
AGENT LOGSLAB 3
![Page 41: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/41.jpg)
LAB• Check how frequently the agent on ws1
sends heartbeat signals to the KServer. • Check when the user on ws1 has logged off
last.
![Page 42: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/42.jpg)
Steps to Check Agent Logs
1
2
4
3
![Page 43: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/43.jpg)
Steps to Check Agent Logs
1
2
5
3
5
5
6
• OOB (Out of Band) requests or heartbeat signals are being sent by the agent on ws1 to the KServer.
![Page 44: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/44.jpg)
CONFIGURATION CHANGESLAB 4
![Page 45: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/45.jpg)
LAB• Find out who has changed the password for
the User Portal (a.k.a., Access Portal) on ws1.
![Page 46: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/46.jpg)
Steps to Check Configuration Changes
1
2
4
3
![Page 47: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/47.jpg)
Steps to Check Configuration Changes
1
23
5
![Page 48: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/48.jpg)
AGENT PROCEDURE LOGLAB 5
![Page 49: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/49.jpg)
LAB• Find out when was the last time the Latest
Audit was executed on ws1.
![Page 50: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/50.jpg)
Steps to Check Agent Procedure Log
1
2
4
3
![Page 51: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/51.jpg)
Steps to Check Agent Procedure Log
1
23
5
![Page 52: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/52.jpg)
Agent Data > Patch Status• Displays missing and pending Microsoft
patches and can be used to schedule the installation of missing patches.
• If a machine belongs to a patch policy, missing patches may be further identified as Denied (Pending Approval).
• The user can manually override the denied patch policy by scheduling the patch.
![Page 53: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/53.jpg)
PATCH STATUSLAB 6
![Page 54: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/54.jpg)
LAB• Check whether ws1 is fully patched.• If not, manually deploy remaining Missing
Approved patches. Do not install any patches marked as Denied or Pending Approval.
![Page 55: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/55.jpg)
Steps to Check Patch Status
1
2
3
![Page 56: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/56.jpg)
Agent Data > Agent Settings• Displays information about the agent:
– Agent version– Last check-in– Last reboot– First check-in– Patch Policy Membership– View Definition Collections– Working Directory– Check-In Control– Edit Profile– Agent Logs and Profiles
![Page 57: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/57.jpg)
AGENT SETTINGSLAB 7
![Page 58: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/58.jpg)
LAB• Check the version of the agent installed on
ws1. • Make sure that the agent working directory
is set to “c:\kworking” on ws1.
![Page 59: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/59.jpg)
Steps to Check and Modify Agent Settings
1
2
3
5
4
![Page 60: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/60.jpg)
Agent Data > Documents• Lists documents uploaded to the Kaseya
Server for a managed machine. • You can upload additional documents. • Provides the same functionality as Audit >
Documents.
![Page 61: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/61.jpg)
AGENT DOCUMENTLAB 8
![Page 62: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/62.jpg)
LAB• Create a text file for ws1 that includes
some information about ws1.• Upload this document to KServer to be
referenced later by you and other VSA users.
![Page 63: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/63.jpg)
Steps to Upload a Document on KServer
1) Using an editor such as notepad.exe, create a text file on your local machine.
![Page 64: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/64.jpg)
Steps to Upload a Document on KServer
2
3
4
![Page 65: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/65.jpg)
Steps to Upload a Document on KServer
2
3
4
5
6
![Page 66: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/66.jpg)
Steps to Upload a Document on KServer
2
3
4
7
![Page 67: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/67.jpg)
Steps to Upload a Document on KServer
2
3
8
![Page 68: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/68.jpg)
Agent Data > Get File• Allows access to files previously uploaded
from a managed machine. • Provides the same functionality as Agent
Procedures > getFile().
![Page 69: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/69.jpg)
GET FILELAB 9
![Page 70: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/70.jpg)
LAB• Check what files have been uploaded
previously from ws1 to the KServer.
![Page 71: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/71.jpg)
Steps to Check Get File
1
2
3
• Note that in your virtual lab, you may not see any file listed under Get File. If no files are present, that is alright.
![Page 72: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/72.jpg)
It Is Your Turn!
Progress Check• Do you know what information is included
and what functions are available to you in the tabs of the Agent Data menu option of Live Connect?– Pending Procedures– Agent Logs– Patch Status– Agent Settings– Documents– Get File
![Page 73: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/73.jpg)
Audit InformationKaseya Fundamentals Workshop
![Page 74: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/74.jpg)
The Audit Information Menu Option
• Provides audit information based on your Latest Audit; you can run an audit now, too.
• Information tabs include: – Machine Info– Installed Applications– System Information– Disk Volumes– PCI & Disk Hardware– Printers– Software Licenses– Add/Remove Programs
![Page 75: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/75.jpg)
MACHINE INFOLAB 10
![Page 76: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/76.jpg)
LAB• Find out the information below about ws1:
– OS – RAM– IP Address– Connection Gateway– Last Reboot
• If the above-collected information is more than one day old, run Latest Audit immediately.
![Page 77: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/77.jpg)
Steps to Get Machine Information
1
2
4
5
6
7
8
3
• In our case, Latest Audit has been running on a daily basis, therefore, no need for Audit Now.• If this is not the case in your virtual lab, then run Audit Now to get the most updated
information.• Note that it may take a bit of time for this information to be collected; i.e., it is NOT immediate.
![Page 78: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/78.jpg)
INSTALLED APPSLAB 11
![Page 79: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/79.jpg)
LAB• Find out if 7-Zip has been installed on ws1.
![Page 80: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/80.jpg)
Steps to Check Installed Apps
1
2
3
![Page 81: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/81.jpg)
SYSTEM INFOLAB 12
![Page 82: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/82.jpg)
LAB• Find out the maximum RAM possible on
ws1.
![Page 83: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/83.jpg)
Steps to Check System Info
1
2
3
![Page 84: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/84.jpg)
DISK VOLUMESLAB 13
![Page 85: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/85.jpg)
LAB• Find out the disk volumes on ws1.
![Page 86: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/86.jpg)
Steps to Check Disk Volume
1
2
3
![Page 87: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/87.jpg)
PCI & DISK HARDWARELAB 14
![Page 88: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/88.jpg)
LAB• Find out the PCI cards on ws1.
![Page 89: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/89.jpg)
Steps to Check PCI & Disk Hardware
1
2
3
![Page 90: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/90.jpg)
PRINTERSLAB 15
![Page 91: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/91.jpg)
LAB• Find out the printers available on ws1.
![Page 92: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/92.jpg)
Steps to Check Printers
1
2
3
![Page 93: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/93.jpg)
SOFTWARE LICENSESLAB 16
![Page 94: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/94.jpg)
LAB• Find out the license code and product key
of the OS on ws1.
![Page 95: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/95.jpg)
Steps to Check Software License
1
2
3
![Page 96: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/96.jpg)
ADD/REMOVE PROGRAMLAB 17
![Page 97: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/97.jpg)
LAB• Find out how many Kaseya agents are
installed on ws1.• Find out the uninstall string for 7-Zip
installed on ws1. You may use this as a shell command in an Agent Procedure to uninstall 7-Zip on ws1 and all similar machines.
![Page 98: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/98.jpg)
Steps to Check Add/Remove Programs
1
2
3
4
![Page 99: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/99.jpg)
It Is Your Turn!
Progress Check• Do you know what information and
functions are available to you in the tabs of the Audit Information function of Live Connect?– Machine Info– Installed Applications– System Information– Disk Volumes– PCI & Disk Hardware– Printers– Software Licenses– Add/Remove Programs
![Page 100: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/100.jpg)
File ManagerKaseya Fundamentals Workshop
![Page 101: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/101.jpg)
The File Manager Menu Option• Displays two file managers, one for your
local machine and one for the managed machine.
• You can create directories and delete, refresh, or rename files or directories using either file manager.
• You can move files within the same file manager using drag and drop.
• You can copy files between file managers using drag and drop.
![Page 102: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/102.jpg)
FILE MANAGERLAB 18
![Page 103: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/103.jpg)
LAB• Copy a file from your local machine to the
Kaseya working directory on ws1.
![Page 104: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/104.jpg)
Steps to Copy File from Local Machine to a Managed Machine
1
2
3
Note: when copying files, you must drop the file into a folder. Do not drop the file in “white space” in the UI. Instead, drop the file onto a folder in the UI to place the file in that folder.
![Page 105: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/105.jpg)
Command ShellKaseya Fundamentals Workshop
![Page 106: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/106.jpg)
The Command Shell Menu Option• Opens a command shell on the managed
machine. • Defaults to the c:\windows\system32
directory.
![Page 107: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/107.jpg)
COMMAND SHELLLAB 19
![Page 108: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/108.jpg)
LAB• Check if you can ping cnn.com and
google.com from ws1 command line without interrupting the machine user’s work.
![Page 109: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/109.jpg)
Steps to Use Command Shell on a Managed Machine Remotely
1
2
4
3
5
![Page 110: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/110.jpg)
Registry EditorKaseya Fundamentals Workshop
![Page 111: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/111.jpg)
The Registry Editor Menu Option• Displays the registry of the managed
machine. • You can create, rename, refresh, or delete
keys and values, and set the data for values.
![Page 112: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/112.jpg)
REGISTRY EDITORLAB 20
![Page 113: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/113.jpg)
LAB• Without interrupting the machine user’s
work, check if the registry key value related to showing Kaseya icon appearing in the system tray of ws1 present.
• If not, add “ –remote” to the end of the value of this key.
![Page 114: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/114.jpg)
Steps to Use Registry Editor on a Managed Machine Remotely
1
2
3
4
![Page 115: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/115.jpg)
Steps to Use Registry Editor on a Managed Machine Remotely
1
2
3
5
6
![Page 116: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/116.jpg)
It Is Your Turn!
Progress Check• Do you know what information is included
and what functions are available to you at the following menu options of Live Connect?– File Manager– Command Shell– Registry Editor
![Page 117: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/117.jpg)
Task ManagerKaseya Fundamentals Workshop
![Page 118: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/118.jpg)
The Task Manager Menu Options• Lists Windows Task Manager data for the
managed machine. You can:– stop or prioritize Processes– stop and start Services– check typical Performance benchmarks for
process, categorized by CPU, disk, network, and memory
– review Users session data– reboot, power off, or log off sessions – display User and Groups – create or modify monitor sets
![Page 119: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/119.jpg)
TASK MANGERLAB 21
![Page 120: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/120.jpg)
• Restart ws1 and check if ws1 is overloaded:– First, confirm no one is logged in except for you– Restart ws1– Make sure ws1 is not overloaded.
• Check if KaUsrTsk.exe is running:– This process shows the Kaseya icon in the system
tray and allows two-way communication between the machine user and VSA.
• Check if DHCP Client has started; if not, start it.• Check if user Student has been created on ws1.
![Page 121: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/121.jpg)
Steps to Use Task Manager
1
2
• If no one (other than your own lab account) is logged into WS1, then it is safe to proceed with reboot.
• Otherwise, you have to wait until the user is logged off.
![Page 122: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/122.jpg)
Steps to Use Task Manager
1
4
3
![Page 123: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/123.jpg)
Steps to Use Task Manager
1
4
3
5
![Page 124: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/124.jpg)
Steps to Use Task Manager
• Note when you restart ws1, the agent is not online during the reboot process. As a result, the following menu options that require the machine to be online are no longer available:• File Manager• Command Shell• Registry Editor• Task Manager• Event Viewer• Desktop Access
• However, the following menu options can be accessed even though the machine may not be online; the data is stored in KServer:• Home• Agent Data• Audit Information• Ticketing• Chat • Video Chat
activeactive
disableddisableddisableddisableddisabled
active
disabledactive
active
active
![Page 125: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/125.jpg)
Steps to Use Task Manager
• Once ws1 is online again, if you refresh the Live Connect function, you can see all the menu options are active again.
active
![Page 126: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/126.jpg)
Steps to Use Task Manager
6
7
• Looking at the performance graphs, you can determine whether ws1 is overloaded.
![Page 127: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/127.jpg)
Steps to Use Task Manager
6
9
8
• Sort the processes based on their CPU utilization.• If Idle is the process with the highest CPU utilization, then you
can safely assume the CPU is not overloaded.Note: Hovering the cursor over the monitor icon of a log entry
displays a monitor wizard that enables you to create a new monitor set criteria based on a selected process.
![Page 128: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/128.jpg)
Steps to Use Task Manager
6
10
7
• Sort the processes based on their names.• Look for KaUsrTsk.exe in the list. This will only be present if a
user is logged into the computer.Note: Hovering the cursor over the monitor icon of a log entry
displays a monitor wizard that enables you to create a new monitor set criteria based on a selected service.
![Page 129: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/129.jpg)
Steps to Use Task Manager
6
12
11
• Sort the services based on their names.• Look for DHCP Client in the list.
13
![Page 130: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/130.jpg)
Steps to Use Task Manager
6
11
14
15
16
![Page 131: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/131.jpg)
Steps to Use Task Manager
6
11
14
17
18
![Page 132: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/132.jpg)
Steps to Use Task Manager
6
11
14
• You can verify the proper creation of the corresponding monitor set by navigating to Monitor > Assign Monitoring and Monitor > Monitor Log (see the bonus slides).
![Page 133: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/133.jpg)
Steps to Use Task Manager
6
19
• Look for the user Student in the list.
![Page 134: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/134.jpg)
Bonus: Verify the Monitor Set was Created Properly
21
20
![Page 135: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/135.jpg)
Bonus: Verify the Monitor Set was Created Properly
22
20 23
24
![Page 136: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/136.jpg)
It Is Your Turn!
Progress Check• Using Live Connect, do you know how to
– stop or prioritize Processes?– stop and start Services?– check typical Performance benchmarks for
process, categorized by CPU, disk, network, and memory?
– review User session data?– reboot, power off, or log off sessions ?– display Users and Groups ?– create or modify monitor sets?
![Page 137: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/137.jpg)
Event ViewerKaseya Fundamentals Workshop
![Page 138: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/138.jpg)
The Event Viewer Menu Option• Displays event data stored on the managed
machine by event log type.
![Page 139: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/139.jpg)
EVENT VIEWERLAB 22
![Page 140: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/140.jpg)
LAB• Explore the events on ws1 without
interrupting the current user’s work.• Find the EventLog event.• Assuming that ws1 will be restarted at least
once a week, create an event log alert that informs you if this event does not occur within a week.
![Page 141: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/141.jpg)
Steps to Use Event Viewer
1
2
• Hovering the cursor over the monitor wizard icon of a log entry displays a wizard that enables you to create a new event set criteria based on that log entry.
3
4
![Page 142: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/142.jpg)
Steps to Use Event Viewer
5
6
1
2
3
![Page 143: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/143.jpg)
Steps to Use Event Viewer
7
8
1
2
3
![Page 144: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/144.jpg)
Steps to Use Event Viewer
1
2
![Page 145: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/145.jpg)
Bonus: Verify the Event Log Monitor was Created Properly
10
9
![Page 146: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/146.jpg)
TicketingKaseya Fundamentals Workshop
![Page 147: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/147.jpg)
The Ticketing Menu Option• Displays and creates tickets for the
managed machine.
![Page 148: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/148.jpg)
TICKETINGLAB 23
![Page 149: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/149.jpg)
LAB• Create a new ticket on behalf of the ws1
end user. The ticket should state that the end user requires training for the printer in the adjacent office. – Assign it to Tom.– Set the Category to Training required.– Set the SLA to Workstation Level 1.– Set the due time to tomorrow noon (KServer’s
time zone).
![Page 150: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/150.jpg)
Steps to Create a New Ticket
1
2
3
45
6
7
![Page 151: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/151.jpg)
Steps to Create a New Ticket
1
2
3
8
5
6
7
9 10
4
![Page 152: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/152.jpg)
Steps to Create a New Ticket
1
2
3
5
6
4
• Note, the time is set to noon in KServer time zone. For SaaS environments, the servers are in GMT or GMT +1, depending on the time of year (Daylight Saving Time).
• In your case, the server time zone and your local time zone may be different or the same. Please identify the time difference between your KServer and your local machine.
78
![Page 153: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/153.jpg)
Steps to Create a New Ticket
1
2
![Page 154: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/154.jpg)
Steps to Create a New Ticket
1
9
![Page 155: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/155.jpg)
ChatKaseya Fundamentals Workshop
![Page 156: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/156.jpg)
The Chat Menu Option• Initiates a chat session with the currently
logged on user of the managed machine. • You can invite other VSA users to join your
chat session. • See Remote Control > Chat for more
information.
![Page 157: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/157.jpg)
CHATLAB 24
![Page 158: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/158.jpg)
LAB• Initiate a chat session with the user
on ws1.
![Page 159: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/159.jpg)
Steps to Chat with a Machine User
1
2
![Page 160: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/160.jpg)
Steps to Chat with a Machine User
1
2
3 4
![Page 161: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/161.jpg)
Steps to Chat with a Machine User
1
2
![Page 162: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/162.jpg)
Steps to Chat with a Machine User
5
![Page 163: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/163.jpg)
Steps to Chat with a Machine User
5
67
![Page 164: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/164.jpg)
Steps to Chat with a Machine User
5
![Page 165: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/165.jpg)
Steps to Chat with a Machine User
1
![Page 166: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/166.jpg)
Desktop AccessKaseya Fundamentals Workshop
![Page 167: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/167.jpg)
The Desktop Access Menu Option• Initiates a remote desktop session with the
managed machine.• It follows the remote control notification
policies, which may require you to enter a note in the remote control log, record a video of the session, or request permission from the logged on user before starting your remote control session.
• You can use the Connection Settings dialog to change the default settings.
![Page 168: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/168.jpg)
DESKTOP ACCESSLAB 25
![Page 169: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/169.jpg)
LAB• Establish a remote session to ws1.
![Page 170: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/170.jpg)
Steps to Establish a Remote Session
12
3
![Page 171: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/171.jpg)
Steps to Establish a Remote Session
1
4
![Page 172: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/172.jpg)
Steps to Establish a Remote Session
1
5
![Page 173: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/173.jpg)
Steps to Establish a Remote Session
1
67
8
![Page 174: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/174.jpg)
Steps to Establish a Remote Session
1
![Page 175: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/175.jpg)
Bonus: Desktop Access Settings
12
![Page 176: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/176.jpg)
Bonus: Desktop Access Settings
1
![Page 177: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/177.jpg)
Video ChatKaseya Fundamentals Workshop
![Page 178: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/178.jpg)
The Video Chat Menu Option1. If a machine user is logged on to a
managed machine, a Live Connect user can initiate an audio/video chat session with that logged on machine user.
2. The session can be audio only for one or both machines if video is not supported on one or both machines.
![Page 179: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/179.jpg)
VIDEO CHATLAB 26
![Page 180: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/180.jpg)
LAB• Establish a video chat session with the
machine user on ws1.
![Page 181: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/181.jpg)
Note• As ws1 is just a virtual machine and does
not have a camera or a microphone, you will not see any videos and there will not be voice communications, of course.
• You can try this exercise using two machines with cameras and microphones.
• Neither of the two machines would need a Kaseya agent installed.
![Page 182: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/182.jpg)
Steps to Establish a Video Chat
1
2
• At this point, a session for video chat is reserved for you, and the URL to be used by the second party (e.g., the ws1 end user) who you want to have a video chat with has been copied to the clipboard.
• You can paste this URL in an email or a chat session and send it to the second party.
• Once the second party opens this URL in a browser, s/he will see the screen in the next slide.
First Machine
![Page 183: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/183.jpg)
Steps to Establish a Video Chat
3
• On a second machine (e.g., ws1), open a browser and go to the URL created in the previous step.
• If the session is still active, you will see this pop-up window.
Second Machine
![Page 184: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/184.jpg)
Steps to Establish a Video ChatSecond Machine
4
• The Adobe Flash Player used to transmit the audio/video stream requires each user click an "Allow" button to proceed with their side of the video chat.
![Page 185: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/185.jpg)
Steps to Establish a Video ChatSecond Machine
• At this point, the video chat is established.• If the two machines you use for this exercise both have microphones and cameras, you should
be able to talk with the person on the second computer and see his/her live video.• Hover the mouse over either video image in the chat window to display audio/video controls.• You can text chat and video chat at the same time using the same window.
![Page 186: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/186.jpg)
Steps to Establish a Video Chat
1
First Machine
• Indicating on the first machine that the video chat session has been established.
![Page 187: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/187.jpg)
Steps to Establish a Video Chat
1
Hi 5 6
First Machine
![Page 188: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/188.jpg)
Steps to Establish a Video ChatFirst Machine
1
![Page 189: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/189.jpg)
Steps to Establish a Video ChatSecond Machine
6 8
![Page 190: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/190.jpg)
Steps to Establish a Video ChatSecond Machine
![Page 191: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/191.jpg)
Steps to Establish a Video ChatFirst Machine
9
1
![Page 192: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/192.jpg)
Steps to Establish a Video ChatFirst Machine
1
• Indicating on the first machine that the video chat session has been terminated.
![Page 193: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/193.jpg)
Steps to Establish a Video ChatSecond Machine
• Indicating on the second machine that the video chat session has been terminated.
![Page 194: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/194.jpg)
Review• To video chat with the Machine user:
– Click the Call button to initiate the video chat session. – The machine user will see a browser window or
browser tab display on their machine that lets them see your video image and their own video image if their machine has a webcam installed.
• To video chat with anyone:– Click the Connect URL button to copy the URL to
clipboard. – Paste the URL address into any email or instant
message program and send it to anyone. – When that URL is entered in a browser, the individual
will be able to video chat with you even if s/he is not using a managed machine.
![Page 195: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/195.jpg)
It Is Your Turn!
Progress Check• Do you know what information is included
and what functions are available to you on the following menu options of Live Connect?– Event Viewer– Ticketing– Chat– Desktop Access– Video Chat
![Page 196: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/196.jpg)
Kaseya Fundamentals WorkshopCleanup
![Page 197: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/197.jpg)
Cleanup• To make sure you will not receive any
unnecessary email notifications related to this training after your program is done, you need to make sure any monitor set and/or event log alerts are removed.
![Page 198: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/198.jpg)
Kaseya Fundamentals Workshop
Summary
![Page 199: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/199.jpg)
Live Connect• Live Connect is a related
module of VSA that performs tasks and functions solely for one managed machine at a time.
• In many ways, Live Connect is superior to Remote Control.
• With Live Connect you have access to the items in the image to the right:
![Page 200: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/200.jpg)
Live Connect Solution• In most cases, the tasks
can be done without any interruption to the local user.
• Also, Live Connect allows you to view, and sometimes edit, basic functionality available throughout the VSA.
![Page 201: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/201.jpg)
User Roles and Machine Roles• Live Connect, Remote Control, and
Computer Quick View functionality can be limited by User Roles Access Rights.
• End user Live Connect access (or Access Portal) is controlled by Machine Roles > Access Rights.
• Limit access to ensure privacy is upheld for your end users and to meet company privacy policy.
![Page 202: Kaseya Fundamentals Workshop](https://reader035.vdocument.in/reader035/viewer/2022062520/56815e87550346895dcd16c4/html5/thumbnails/202.jpg)
THE END!