katherine kott slides for dlf pm group 2011
TRANSCRIPT
![Page 1: Katherine Kott Slides for DLF PM Group 2011](https://reader033.vdocument.in/reader033/viewer/2022042816/558e1bbb1a28abc45b8b465b/html5/thumbnails/1.jpg)
Managing Vendor Relationships in Development
Projects
Katherine Kott
Stanford University Libraries
DLF Project Managers Group
November 2, 2011
![Page 2: Katherine Kott Slides for DLF PM Group 2011](https://reader033.vdocument.in/reader033/viewer/2022042816/558e1bbb1a28abc45b8b465b/html5/thumbnails/2.jpg)
Why work with vendors?
• Project requires specialized resources for brief duration
• Short term funding creates recruitment challenges
• Shift from traditional service models (ILS) to vendor participation in open source communities
![Page 3: Katherine Kott Slides for DLF PM Group 2011](https://reader033.vdocument.in/reader033/viewer/2022042816/558e1bbb1a28abc45b8b465b/html5/thumbnails/3.jpg)
Processes, opportunities, challenges
• Selecting• Hiring and managing• Integrating work cultures
– Work practices– Tools
![Page 4: Katherine Kott Slides for DLF PM Group 2011](https://reader033.vdocument.in/reader033/viewer/2022042816/558e1bbb1a28abc45b8b465b/html5/thumbnails/4.jpg)
Find the right fit
Blue Footed Booby Courtship Display 5 of 7, A. Davey
![Page 5: Katherine Kott Slides for DLF PM Group 2011](https://reader033.vdocument.in/reader033/viewer/2022042816/558e1bbb1a28abc45b8b465b/html5/thumbnails/5.jpg)
Spend time on the pre-nup
108 Copy of Nicole Kidman and Keith Urban's pre-nuptial agreement, Mirandala
![Page 6: Katherine Kott Slides for DLF PM Group 2011](https://reader033.vdocument.in/reader033/viewer/2022042816/558e1bbb1a28abc45b8b465b/html5/thumbnails/6.jpg)
They’re just like us!
A formally trained librarian!!!
![Page 7: Katherine Kott Slides for DLF PM Group 2011](https://reader033.vdocument.in/reader033/viewer/2022042816/558e1bbb1a28abc45b8b465b/html5/thumbnails/7.jpg)
With slightly different priorities…
Library• Service, linked to library
mission• Technical innovation (grant
funded)• Get it done right
Vendor• Bottom line, cost
containment• Service to customer• Technical innovation (if a
start-up or customer funds)• Get it done on time and on
budget
![Page 8: Katherine Kott Slides for DLF PM Group 2011](https://reader033.vdocument.in/reader033/viewer/2022042816/558e1bbb1a28abc45b8b465b/html5/thumbnails/8.jpg)
When the honeymoon is over
just a couple of dirty socks lying on the floor, terremonto
![Page 9: Katherine Kott Slides for DLF PM Group 2011](https://reader033.vdocument.in/reader033/viewer/2022042816/558e1bbb1a28abc45b8b465b/html5/thumbnails/9.jpg)
Get ready for daily life together
![Page 10: Katherine Kott Slides for DLF PM Group 2011](https://reader033.vdocument.in/reader033/viewer/2022042816/558e1bbb1a28abc45b8b465b/html5/thumbnails/10.jpg)
Define expectations, terms, roles, responsibilities and tools
• What does it mean to iterate?
• How much must be specified up front?
• What are the feedback mechanisms?– For bug fixing– For unsatisfactory
work?
• Point person match-ups– PM to PM– Developer to
Developer
• Whose tools to use?– PM– Communication– Bug tracking
![Page 11: Katherine Kott Slides for DLF PM Group 2011](https://reader033.vdocument.in/reader033/viewer/2022042816/558e1bbb1a28abc45b8b465b/html5/thumbnails/11.jpg)
Case study background…
• Drupal-based library website redesign• Complex project
– Library Executive Sponsor– Library Governance Group– Library User Experience Group– Digital Library Systems and Service project
management and technical management– And the vendor…
![Page 12: Katherine Kott Slides for DLF PM Group 2011](https://reader033.vdocument.in/reader033/viewer/2022042816/558e1bbb1a28abc45b8b465b/html5/thumbnails/12.jpg)
Notes from the trenches
Plus• Significant in-person
meeting time at project launch (local vendor)
• Weekly standup with developer on site
• Collaboration improved our process– Ability to estimate– Ability to make decisions and
move forward
Delta• Co-presence of developers
did not create auto-magic collaboration
• Insisting vendor use our tracking tool
• Proliferation of information channels is confusing
• Initial culture clash
![Page 13: Katherine Kott Slides for DLF PM Group 2011](https://reader033.vdocument.in/reader033/viewer/2022042816/558e1bbb1a28abc45b8b465b/html5/thumbnails/13.jpg)
Lessons learned
• We could not have done this project without vendor involvement
• We can learn a few things from vendors as we scale-up digital library operations– Service definitions– Clearly defined project scope– Estimating work– Making decisions and moving forward