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University of Sunderland Internet Librarian Conference October 2013

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Page 1: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 2: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 3: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 4: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 5: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 6: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 7: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 8: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 9: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 10: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 11: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 12: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 13: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 14: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 15: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 16: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 17: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 18: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 19: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
Page 20: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
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