KASEY C. WOODGraphic and Web Designer

AGILE Lifecycle

REQU

IREMEN

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Contains a list of features prioritized for development team

Contains assignment of features in the sprint

15 minute daily meetings

Average two week cycles

New functionality is show at the end of the sprint

PRODUCT BACKLOG

DAILY SCRUMS

Backlog is broken down into stories by the team

USER STORIES

SPRINT

DEMO

Potentially Shippable Product Increment

DELIVERABLE

SPRINT BACKLOG

PRODUCT PLANNING

AGILE LIFECYCLE

Sprint Execution

I NS P

E C T A D A P T

SprintReview

INS P

E C T A D A P T

SprintRetrospective

Customer Engagement Tools

FY17

FY15

FY16

DH

DH-E

MC

MC-E

ON

CTC

CTC-E

UCSUR

CTCB

CTCB-E

DYNAMIC HELP (DH)User-initiated help feature that allows the user to ask

questions and request a callback from a SSA technician.DH - Enhancements FY17

August

2015Release Date

Release Date

Users with additional questions can request a callback from a SSA technician using the DH.

CTCB - Enhancements March 2016

CLICK TO CALLBACK (CTCB)

September

2015

Release Date

View, print, respond & save SSA notices securely online through mySSA.

ONLINE NOTICES (ON)

FY2017

CLICK TO CHAT (CTC)

Release Date

Users can receive 1-on-1 communication via chat with a SSA technician.

CTC - Enhancements FY17

CUSTOMER ENGAGEMENT TOOLS

A SSA technician hub to route work to the right technician anywhere and at anytime.

UNIVERSAL CUSTOMER SUPPORT (UCS)UNIVERSAL ROUTING (UR)

Release Date

Secure communication hub behind mySSA to view alerts & messages.

MC - Enhancements FY17

MESSAGE CENTER (MC)

Release Date

Questionhelp?I have a

How can I

Sure! What’s the best way for us

to talk

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