Keeping Suzanne Chalmers

Case Brief

Suzanne Chalmers, software engineer, calls to arrange a meeting with Thomas Chan, Vice President

Chan instinctively knew what the meeting was going to be about

Thomas Chan had been through this before

Meeting takes place where Suzanne formally informs about her decision to quit

Chan makes lucrative offers, which are categorically rejected by Suzanne

Suzanne promises to consider his offer but tenders her resignation in writing

Finally joins a startup firm in the area.

Common Problems

Stressful work routinesWork environment Monotonous workCramped workspaceFinancial independence

Limitations

What the company can’t offer?

Cannot compete on share options with a start-up

Cannot designate diverse roles and responsibilities

Cannot address the cramped workspace problem immediately

Enticers

So what did Chan Offer????

25% salary hikeMore stock optionsLarger office spacePaid leaves

Character-Sketch

Thomas ChanExperienced handAware of employee issuesTactical

Suzanne ChalmersTalented & valued employeeDeterminedConsiderateResponsible

So where was the disconnect????

Need Levels

Recommendations

Working environmentEmployee relationship strategiesEmployee support strategiesEmployee growth strategiesEmployee compensation strategies

Thank You.