kef: egov through the eyes of clients
DESCRIPTION
We all like to talk. A lot. We talk about policies, priorities, technologies, research, innovation, information systems, e-services and their potential. We even have big amounts of money for the implementation. In all countries. Because ICT and e-governance is a priority AND the future. Can we learn anything from business startups, where 3 young enthusiasts with a good idea create multibillion dollar company and after a short period of time have lots of active and happy users?TRANSCRIPT
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Dr. Edgaras Leichteris, Director of Knowledge Economy Forum
Through the eyes of client what we can learn from technological startups in addressing the needs of people
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@leichteris
About me (1)
Law, business. Phd in administration and
management Learned interdisciplinary
approach
Have worked in Gov agency Learned complexity of Big e-projects (10-20 Mln EUR)
Head of NGO Learned science-business-gov cooperation in practice
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@leichteris
About me (2)
Researcher Learned how technological and social systems behave
VisionaryLithuania 2030
Learning Lithuania 2030 Global Citizen 2050
Business owner and mentor Learned how to EXECUTE things
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@leichteris
Lessons from e-gov projects
Big money
Little interoperability:
technological
people
No usability
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Lesson No.1 !
It’s EASIER for the Government to put another 10 mln EUR than to admit that the project is
not usable, has interoperability issues and does not have TEAM behind
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@leichteris
Lessons from NGO
Governmental officials are RIGHT
Business people are RIGHT
Researchers are RIGHT
Opinions are DIFFERENT
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Lesson No. 2 !
Discussions ARE difficult and time consuming, but without them you will
FAIL at the execution stage
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@leichteris
Lessons from researcher
Linear thinking - let’s push technologies and e-services (administration, regulation, control with lot’s of money to invest)
Interactive - let’s outsource something to private (market, quality, demand, PPP)
Holistic thinking - let’s create something TOGETHER (social capital, networks, empowerment)
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Lesson No. 3 !
If you want impact - you need to fight complexity with coordinated actions,
involving many players
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@leichteris
Lessons from Visionary
Lithuania 2030
Open - for open data, data sharing, cross-boarder
Creative - for knowledge how to make things happen
Responsible - for security, interoperability, usability
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Lesson No. 4 !
Declarations without further implementation are useless. First write
it down - then just deliver it.
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@leichteris
Lessons from mentoring
Eliminate uncertainty by testing vision continuously
Not “How to build the e-gov system, e-services”, but WHY ?
Minimum Viable Product (MVP)
Build-Measure-Learn cycle
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Lesson No. 5 !
Building e-gov system is a LEARNING procedure, where you build MVP, test it
with clients and then improve.
Notes: Public procurement and gov regulations do not help.
Mobile first and simplification - might help.
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@leichteris
Lessons from MINT personal finance startup
In 2 years they grew to 1.5 mln users and sold for 170 mln $ !
Because of that: !
“Validate your idea > Create a prototype > Build the right team > Raise funding"
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Lesson No. 6 !
Learn from startups - how they build high growth businesses with 300 000 $
and attract money as they proceed
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@leichteris
Lessons from Barack Obama
Sucess with political campaign (many A/B tests over short period, increased conversion rate by more than 150 %)
Failure with e-gov initiative HealthCare.gov
Three young programmers build alternative in a few days:
http://www.thehealthsherpa.com/
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Lesson No. 7 !
Just continue towards your vision, remaking things and learning from
mistakes
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Edgaras Leichteris !
http://www.linkedin.com/in/leichteris !
@leichteris !