kellie caron - lightning talk

L I G H T N I N G T A L K

⏤N a v i g a t i n g E x t e r n a l

P a r t n e r s h i p s

K e l l i e C a r o n | M a y 5 , 2 0 1 7

WA I T ?

WHAT DID SHE JUST SAY?

Proprietary & Confidential. ©2017 2

A P P R E H E N S I O N R E S I S T A N C E G I V E N U P

T h e

ONLY THING THAT MATTERS


B E S T I N C L A S S S H A R I N G R I S K F R E E I N G

OUR COMPANY & CHALLENGE


CUSTOM STOREFRONTWAREHOUSING COMPOUNDING

10-20K PRODUCTS 10,000+ VETERINARIANSCUSTOMER SERVICE

P O R T F O L I O M A N A G E M E N T &

ALIGNING YOUR PROJECT


Magic Quadrant eCommerce Solution

Replicate Current State includes OOTB enhancements

P O R T F O L I O M A N A G E M E N T &

VISUALIZING YOUR PROJECT


PharmacyVerify Rx

Authorize Rx

C U S T O M E RP L A C E S A N O R D E R

OperationsManage Inventory

Manage & Configure ProductsDetermine Shipping Method

Pick & Pack OrderManage Order Exceptions

Customer Service Assistance

Manage AccountsPlace & Review Orders

Finance & ReportingSales Tax Reporting

B2C eCommerceCreate & Manage AccountsCampaigns & Promotions

Calculate Sales TaxCheck for Fraud

Authorize Credit CardPlace & Review OrdersManage AutoShip Cycle

B2B Sales & Practice Support

Enroll PracticeConfigure Practice

Configure StorefrontManage Catalog

GETTING READY TO ROLL!


RFP

RFI

MSA DD

Project

SOW

Optimization

1

2

3

4

5

6

Evaluation

Comparison

Exit Strategy

Clarification

Selection

Validation


DD PERIOD

C R A Z Y T U R N S , S T E E P D R O P S , A N D

A WILD RIDE


U M . I J U S T N E E D

A MOMENT TO PROCESS…


T H E 5 M I N U T E

COMPLAINING PERIOD IS NOW OVER


Core Operating Values

ONE TEAM: No us vs. them allowed. We always have each other’s backs.

TRUST: We are open and candid with each other. We value all unique contributions

and treat others as we would want to be treated: with courtesy, respect and dignity.

PASSION: We are humble, but hungry.

INNOVATION: We thrive on creating best-in-class, creative solutions

INTEGRITY: We follow through and do what we say we will. We are results-driven,

dependable, reliable, and predictable.

TRANSPARENCY: No surprises. We strive to speak clearly about what we can or

can’t do.

T H E T O O L S A R E …

ONLY A PIECE of the PUZZLE


W H E R E A R E W E

IN THIS RELATIONSHIP?


Pre-Partnership

(Project MVP, JourneyMap, Process and technical gap analysis)

Company history and stability of the partner

Relationship of the partner with the product vendor

History of successful implementation of the partner selected

Domain expertise of the partner in your industry

Team experience and expertise of the implementation partner for your implementation

Project plan and proposed implementation methodology of the partner

Post Go Live support offered by the partner

A D D E N D U M

IMPLEMENTATION PARTNER SUCCESS MODEL


Vendor selection

Relationship management

Properly structured subcontract and vendor agreements

Open communication with stakeholders

Senior leadership support and involvement

Careful attention to personnel issues

Short-term financial justification

Strong technical leadership

S E L E C T I O N C O N S I D E R A T I O N S : P A R T N E R S H I P S U C C E S S C R I T E R I A :

kellie caron - lightning talk

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