kellogg 2005 flc1 learning support center programs & services learning support center programs...

Kellogg 2005 FLCKellogg 2005 FLC 11

Learning Support Center Learning Support Center Programs & ServicesPrograms & Services

Supporting Every Student Supporting Every Student & Beyond& Beyond


Tuesday Workshop: Professional Tuesday Workshop: Professional Challenges/OpportunitiesChallenges/Opportunities

NetworkNetwork LearnLearn Research Research

PresentPresent PublishPublish

ConsultConsult


Wednesday Workshop: The Newest Challenge Wednesday Workshop: The Newest Challenge for Learning Support Professionalsfor Learning Support Professionals

Online StudentsOnline Students

Online Instructors Online Instructors

Online Course DesignersOnline Course Designers

Significant OthersSignificant Others


Learning Support Center Learning Support Center Programs & ServicesPrograms & Services

Supporting Every Student Supporting Every Student & Beyond & Beyond


Workshop AbstractWorkshop Abstract

This workshop will include definitions, interface with developmental education programs and services, tutoring, traditional and online; reading and study skill, one-on-one, small group, invited classroom presentations, and campus-wide workshops; writing and math services ,and ESL services (Conversation LABS).

In addition, program and center management, record keeping, and publicity and public relations. Research on effectiveness of services, and integration into mainstream of institution


Workshop OverviewWorkshop Overview

Part One

Learning Support Centers: A Brief History

Definitions

Programs & Services

Delivery Modes


Workshop Overview (continued)Workshop Overview (continued)

Part Two

Program ManagementPublic Relations & PublicityProgram EvaluationBenchmarking & Best/Promising PracticesNext StepsUnfinished Business


Workshop Collegial GroupsWorkshop Collegial Groups


Time Out . . .Time Out . . .


LSC: A Brief HistoryLSC: A Brief History

1875 First Psychological Laboratory founded by 1875 First Psychological Laboratory founded by William James at Harvard UniversityWilliam James at Harvard University

1936 Reading Laboratory established at NYU1936 Reading Laboratory established at NYU 1946 Bureau of Study Counsel at Harvard with 1946 Bureau of Study Counsel at Harvard with

William G. Perry as its first directorWilliam G. Perry as its first director 1963 First published article using the term, “learning 1963 First published article using the term, “learning

center,” in higher educationcenter,” in higher education



•1965 First published article on a community college learning center (Brown, E. T. Wilson Library Bulletin)

•1966 WCRLA began at San Bernardino College

•1970 First article on the learning center as change agent. (Hultgren, D. “The role of the individual learning center in effecting educational change.” 19th Yearbook of National Reading Conference.

•1971 First published use of the term, “learning assistance”

•1972 First comprehensive LAC (LASS) founded at CSU Long Beach


LSC: A Brief HistoryLSC: A Brief History1973 First article published on LAC data collection by Margaret Devirian

1975 First major book on learning centers in higher education (Peterson, G. T. The learning center: A sphere for nontraditional education. Hamden, CT: Shoestring Press)

1975 ACPA appointed a task force on learning centers becoming Commission XVI in 1977.

1977 First annual institute for learning center directors and staff founded by Martha Maxwell at UC Berkeley



1977 First published article on learning center 1977 First published article on learning center management (Christ, F. L. “Management of a management (Christ, F. L. “Management of a learning assistance center” 10learning assistance center” 10thth annual Proceedings of annual Proceedings of WCRLA)WCRLA)

1978 First and only national survey of learning 1978 First and only national survey of learning centers (Sullivan, L. A guide to higher education centers (Sullivan, L. A guide to higher education learning centers in the US and Canada. Entelek)learning centers in the US and Canada. Entelek)

1978 First annual National Conference on College 1978 First annual National Conference on College Learning Centers sponsored by Long Island ULearning Centers sponsored by Long Island U



1978 First issue of JD&RE with opening article on 1978 First issue of JD&RE with opening article on ACPA Commission XVI by Hunter Boylan and ACPA Commission XVI by Hunter Boylan and Robbie NaymanRobbie Nayman

1979 Publication of Improving Student Learning 1979 Publication of Improving Student Learning Skills by Martha MaxwellSkills by Martha Maxwell

1980 First Kellogg Institute at Appalachian State 1980 First Kellogg Institute at Appalachian State UniversityUniversity

1983 CRLA institutes its LC Management SIG with 1983 CRLA institutes its LC Management SIG with Patti Dozen as its leader.Patti Dozen as its leader.



1980 First volume of 12 in New Directions Series for Learning Assistance

1983 First recipient of the John Champaign Memorial Award to the LAC at CSU Long Beach

1985 MCLCA founded. Becomes NCLCA in 1999.

1994 LRNASST began with Guillermo Uribe, UA, as its manager. Moved to USF in 2001with Winnie Cooke as the new manager



1996 LSCHE began as collaborative arrangement with Maricopa CCD (Lindex 1965)

2001 CRLA published learning center monograph.

2001 First annual LSCHE award for learning center websites.

2005 and Beyond You and I are the writers of learning assistance history


Some Definitions (HO)(HO)


Programs & ServicesPrograms & Services

TutoringTutoring Supplemental InstructionSupplemental Instruction WritingWriting MathMath Study StrategiesStudy Strategies Special PopulationsSpecial Populations Other?Other?


Tutoring Tutoring

CRLA Certification Association for Tutoring Profession Association for Tutoring Profession National Tutoring AssociationNational Tutoring Association


Supplemental InstructionSupplemental Instruction


Writing SkillsWriting Skills


Math SkillsMath Skills


Study Strategies: What are They?Study Strategies: What are They? Goal SettingGoal Setting Time ManagementTime Management Task OrganizationTask Organization Study-readingStudy-reading Listening/NotemakingListening/Notemaking Test TakingTest Taking MemorizationMemorization Writing a Research PaperWriting a Research Paper OtherOther


Study Strategies MaterialsStudy Strategies Materials

Diagnostic SurveysDiagnostic Surveys

Skills GuidesSkills Guides

WritingWriting

MathMath


Study Strategies: Can We Justify at Study Strategies: Can We Justify at the College Level?the College Level?

References to Answer Questions Like the Following:References to Answer Questions Like the Following:

Do students need such programs? Do such programs Do students need such programs? Do such programs work? Are programs cost-effective? Do they help to work? Are programs cost-effective? Do they help to retain students? Are learning skills important for retain students? Are learning skills important for academic success? Why should we develop a learning academic success? Why should we develop a learning assistance support program? assistance support program?


Study Strategies: Who Needs Them?Study Strategies: Who Needs Them?

Indeed, Indeed,

Who Does Not?Who Does Not?


Learning Center JustificationLearning Center Justification

Books Books

Articles Articles Program JustificationProgram Justification

Dissertations & ThesesDissertations & Theses

Annual ReportsAnnual Reports


Delivery ModesDelivery Modes

Workshops

Classroom Presentations

Small Groups

One-on-one and Paired

Referral to Study Strategies Materials: Print and Internet


Delivery Modes

Workshops


Small Groups

One-on-One

Paired

Referral to Print and/or Internnet Materials


WorkshopsWorkshops

Campus Wide (Open to All)

Faculty Invited

At Orientation Programs

With Special Populations


Special Populations WorkshopsSpecial Populations Workshops

Clubs and Associations

Fraternities and Sororities

Athletes

Online Students


Non Student PopulationsNon Student Populations

Clerical and Administrative Staffers

Faculty

Deans, Vice-presidents, and the President


Outreach Outreach

Alumni

Secondary Schools

Business & Industry

Non Institution Online Students


Delivery ModesDelivery Modes

Workshops


Small Groups

One-on-One

Paired

Independent Activities: Print and/or Internet


Survey Protocol Survey Protocol

Diagnose

Prescribe

Follow-up


Next StepsNext StepsSo, what have I learned in this workshop?So, what have I learned in this workshop?

With whom can I share what I have learned?With whom can I share what I have learned?

What practical use can I make of what I have What practical use can I make of what I have learned?learned?

What can I do with what I have learned when What can I do with what I have learned when I get back to my institution?I get back to my institution?

How can I insure that I follow through How can I insure that I follow through with my next steps?with my next steps?


Next StepsNext Steps

Phase 1: Quiet TimePhase 1: Quiet Time Phase 2: Paired Sharing Phase 2: Paired Sharing Phase 3: Table Group Sharing Phase 3: Table Group Sharing Phase 4: Group Show and TellPhase 4: Group Show and Tell Phase 5: Sum is Greater Than Its PartsPhase 5: Sum is Greater Than Its Parts


TO KNOW

IS NOT

TO DO!


Be Proactive

NOT

Reactive


Learning Support Center Learning Support Center Programs & Services: Part TwoPrograms & Services: Part Two

Supporting Every Student Supporting Every Student

Accountably, Accountably, Effectively, EfficientlyEffectively, Efficiently


LSC Program ManagementLSC Program Management

Accountable Management

Public Relations & Publicity

Program Evaluation

Benchmarking & Best Practices

Next Steps

Unfinished Business (etc)


Some Types of Program ManagersSome Types of Program Managers

Has Prior Effective Performance

Requires New Knowledge and Skills

Learns to Manage by Managing

Has a Management Mentor


Management StylesManagement Styles

Seat of the Pants Manager

Trial and Error Managers

Crisis to Crisis Managers

Do It All Myself Managers

Apathetic and Unmotivated Managers

Management Approach Managers


Accountable ManagementAccountable Management

MBO:

The Manager’s Tool Box


Some Management ModelsSome Management Models

Total Quality Management

Continuous Quality Management

Re-engineering

MBO: A Systems Approach


MBOMBO

•What is MBO?

•IS MBO Outdated?

•Why Use MBO?

•Steps in Implementing MBO

•Advantages of MBO

•Disadvantages of MBO

•MBO and the CSU Long Beach LASS


What is MBO?What is MBO?

A systems approach. A planning tool. A dynamic process. A participative system. A broad concept.

Deegan and Fritz defines it as "a total system of management, an attempt to incorporate all the things a manager ought to be doing into an organized effort." They go on to say that MBO "... is not any one of the many tools a manager will find helpful from one situation to the next; it is the whole toolbox."


Is MBO Outdated?Is MBO Outdated?


Why Use MBO?Why Use MBO?

•Participative Management

Accountability

Results Oriented

Cost-effectiveness

Institutionally Acceptable


Steps in Implementing MBOSteps in Implementing MBO

Ownership

Mission, Goals, Objectives, Tasks and Responsiblitity

Monitoring

Evaluating

Revising


MBO AdvantagesMBO Advantages

Program Congruence with Institution MissionParticipative PlanningIdentification and Solution to ProblemsBasis for Setting Budget and Staffing PrioritiesClarification of Job ResponsibilitiesLess Supervision of Subordinates


More MBO AdvantagesMore MBO Advantages

Increased Communication Among StaffIncreased Staff Morale More Fair Appraisal of StaffSatisfaction with Observable ResultsManagerial Efficiency and EffectivenessIncreased Accountability to Students and Upper ManagementVisible Accountability for Upper Management


MBO DisadvantagesMBO Disadvantages

Start-up TimeDifficulty in Quantifying ObjectivesPotential to Become a Verbal & Paper Shuffling ExerciseLack of Rewards from Upper AdministrationInstitutional Reaction


MBO & the CSULB LASSMBO & the CSULB LASS

Christ, F. L. (1998). . Using MBO to create, develop, improve, and sustain learning assistance programs. In Mioduski, S. and G. Enright (Eds.). Proceedings of the 17th and 18th annual institutes for learning assistance professionals: 1996 AND 1997. Tucson, AZ: University Learning Center, University of Arizona.


Visible AccountabilityVisible Accountability


Public Relations & PublicityPublic Relations & Publicity


Public RelationsPublic Relations


PublicityPublicity


Program Evaluation

Collecting Data

Evaluating Data

Reporting Data

Disseminating Data


Program Evaluation

Benchmarking

Best & Promising Practices


Benchmarking Benchmarking (HO)(HO)


LSC Best/Promising Practices LSC Best/Promising Practices


Best and Promising Practices

of

Learning Support Centers:

A Preliminary List [HO]


Best and Promising Practices 1 - 3

An LSC has a mission congruent with its An LSC has a mission congruent with its division and institutional missiondivision and institutional mission

An LSC has the support of central An LSC has the support of central administrationadministration

An LSC has an adequate budget to support its An LSC has an adequate budget to support its mission, goals, and objectivesmission, goals, and objectives


Best and Promising Practices 4 - 6

An LSC has an adequate clerical staff to An LSC has an adequate clerical staff to support its missionsupport its mission

An LSC has an adequate professional staff to An LSC has an adequate professional staff to support its missionsupport its mission

An LSC uses volunteers to support its mission


Best & Promising Practices : 7 - 9

An LSC has an Advisory BoardAn LSC has an Advisory Board

An LSC has learning materials for student use An LSC has learning materials for student use that allows for learning style choicesthat allows for learning style choices

An LSC serves the total campus community: An LSC serves the total campus community: students, faculty, administration, staff, alumni students, faculty, administration, staff, alumni


Best & Promising Practices : 10-12

An LSC serves academic departments and their An LSC serves academic departments and their faculty through orientations to the center’s faculty through orientations to the center’s programs and services, faculty invited course programs and services, faculty invited course presentations and/or workshops, student referral presentations and/or workshops, student referral and feedback serviceand feedback service

• An LSC chief administrator has recognized status An LSC chief administrator has recognized status as a program manager as a program manager

• LSC staff is recognized by administration and LSC staff is recognized by administration and faculty for its academic publications, research, faculty for its academic publications, research, consulting, and leadershipconsulting, and leadership



An LSC is visible as an institutional support An LSC is visible as an institutional support service in institutional publications service in institutional publications

LSC staff are represented on relevant campus LSC staff are represented on relevant campus committees and task forces such as retention, committees and task forces such as retention, distance education, faculty development, distance education, faculty development, TLTRTTLTRT

An LSC is listed and/or described in An LSC is listed and/or described in institutional publications such as its catalog, institutional publications such as its catalog, web site, and recruitment literatureweb site, and recruitment literature


Best Practices in Learning Support Centers: 16-18

An LSC is centrally located and is accessible An LSC is centrally located and is accessible at convenient timesat convenient times

An LSC facility is visible through campus An LSC facility is visible through campus signagesignage

An LSC has adequate equipment and An LSC has adequate equipment and furnishings to implement programs & servicesfurnishings to implement programs & services



•An LSC has a virtual presence through its web siteAn LSC has a virtual presence through its web site

An LSC has developed and follows a systematic An LSC has developed and follows a systematic plan based on feedback and program monitoringplan based on feedback and program monitoring

•An LSC has developed a Five Year Plan that is An LSC has developed a Five Year Plan that is shared with administration shared with administration

An LSC is involved in the institutional student An LSC is involved in the institutional student orientation programorientation program


Best & Promising Practices:23-25Best & Promising Practices:23-25

An LSC is involved in the institutional new An LSC is involved in the institutional new faculty orientation programfaculty orientation program

An LSC is involved in supporting the learning An LSC is involved in supporting the learning needs of online studentsneeds of online students

An LSC offers, upon faculty invitation, An LSC offers, upon faculty invitation, classroom presentations on learning and study classroom presentations on learning and study strategies appropriate to a course strategies appropriate to a course



An LSC offers or partners online tutoring with An LSC offers or partners online tutoring with academic departments academic departments

An LSC partners with academic departments An LSC partners with academic departments that have high risk courses to develop and that have high risk courses to develop and manage Supplemental Instructionmanage Supplemental Instruction

An LSC partners with the campus bookstore to An LSC partners with the campus bookstore to display display learning and study skills materials learning and study skills materials used in the center’s used in the center’s programs and services. programs and services.


Best Practices in Learning Support Centers: 29-31

• An LSC has program descriptive bookmarks An LSC has program descriptive bookmarks that it disseminates to faculty, students,that it disseminates to faculty, students,

•An LAC’s tutorial training program is An LAC’s tutorial training program is accredited by CRLA accredited by CRLA

•An LSC has received campus, district, and/or An LSC has received campus, district, and/or national recognition national recognition


Integration into InstitutionIntegration into Institution

Partnering ServicesPartnering Services Being on Learning Assistance Related Campus Being on Learning Assistance Related Campus

CommitteesCommittees


LSC ResourcesLSC Resources

LSCHE (HO)

LRNASST

CRLA Monograph

Improving Student Learning Skills

Handbook of College Reading and Study Strategy Research


Unfinished BusinessUnfinished Business

You can email me at [email protected] your questions and comments.

Collegial dialogue never ends…………..

kellogg 2005 flc1 learning support center programs & services learning support center programs...

Documents

individual learning

learning centers

learning support centers

higher education slide

center management

consult consult slide

online reading

math services