Kenya Cooper274 Bridge Landing

Douglasville, GA 30134(678)548-2439

Kenyaleigh@bellsouth.netOBJECTIVE

Seeking to work as a freight agent EDUCATION

Georgia State University, J. Mack Robinson College of Business, Atlanta, GA August 2009 to May 2014Bachelor of Business Administration, Managerial Science, Operations ManagementGood Academic Standing

Relevant Courses: Accounting I & II, Finance I & II, Business Communication, Operations Management, Managerial Decision Making, Managing People in Organizations, Business Analysis, Operations Strategy, Human Resource Management, Introduction to Human Resources

Work HistoryDS Services Mableton, GA February 2016 to Present Billing Specialist

Prepare various formats of billing using Excel and other resources Research Account information using the Oracle system Ensure accurate and timely billing to customers Research and identify root cause of recurring billing issues, adjustments, and other related to billing

from simple to complex in nature Collaborate with external and internal customers to resolve issues pertaining to billing for special

billed accounts offering superior customer service Proactively monitor, audit, track, maintain accounts assigned as it relates to billing Fulfill other duties related to billing as assigned by Special Billing Supervisor

Waffle House Mableton, GA July 2014 to February 2016Unit Manager

Responsible for all major managerial duties and operations of a single restaurant Compiling and reporting daily business information to upper management Ensuring the Waffle House Customer service experience Managing payroll and effective scheduling of associates Responsible for all hiring and termination of employees to ensure quality staffing Ensuring quality training of all new associates and continuous development of current employees Award for highest number of management recruits in the region for the year of 2014

Publix Supermarket, Atlanta, GA October 2011 to July 2014Customer Service Representative/ Bakery Clerk/ Apron’s Simple Meals Specialist

providing superior customer service Operating cash registers Attending to all responsibilities associated with the Apron’s Simple Meal Center Executed the primary functions of the bakery department Communicated effectively with coworkers and superiors via e-mail, shifts notes, and phone calls

SKILLS

Freight Broker training Organizational Management and Leadership experience Customer service experience Excellent written and verbal skills Multitasking, time management and effective decision making in a fast-paced work environment

Works well within a team yet, able to self manage when necessary Proficient with Microsoft Office Word, Excel, and PowerPoint