kenya utalii college charter.pdf · gateway to international careers in hospitality and tourism our...

KENYA UTALII COLLEGE Gateway to international careers in hospitality and tourism OUR VISION: OUR MISSION: quality tourism and hospitality education, purposeful research and Consultancy. OUR MANDATE: CORE VALUES: In pursuit of its vision and mission, the College will at all times be guided by the following fundamental core values:- 1. Integrity 3. Leadership 4. Accountability 5. Diversity 6. Quality 7. Professionalism 2. Commitment SERVICE COMMITMENTS SERVICES ON OFFER CUSTOMER OBLIGATIONS USER CHARGES KSH TIMELINESS (RESPONSE) EDUCATION AND TRAINING Applications From 82,700 Response within 1 month of application Applications From 30,000 Response within 1 month of application Applications Nil Response within one month of application Refresher courses Applications (through employer) Nil Response within 1 month of application Applications From 156,700 per year Response within 1 month of application RESEARCH AND CONSULTANCY SERVICES Suggestions/requests/proposals Nil Varied Requests and enquiries Varied Varied UTALII HOTEL Conference Enquiries and bookings Varied Outside Catering Enquiries and bookings Varied Enquiries and bookings Varied Ready for collection after 3 days Food and refreshments Orders Varied Varied COMMITMENT TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY. Main Campus Thika Road Super Highway P.O Box 31052-00600 NAIROBI. Mobile: 0722205891/2, 073341005 Email: [email protected],[email protected] Website: www.utalii.ac.ke Down town Campus (Utalii House) Tel: 020 2180026. Email: [email protected] Tel: 020 2499248, 0748 826217. Email: [email protected] Kisumu Campus (Mega City): . 8 7 2 7 4 8 6 0 7 0 : l e T Email: [email protected] For any complaints please send an email to: [email protected] or [email protected] UTUMISHI NA UKARIMU Any service that does not conform to the above standards or any oﬃcer who does not live up to the commitment to courtesy and excellence in service delivery should be reported to the Principal & C.E.O, Kenya Utalii College

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KENYA UTALII COLLEGEGateway to international careers in hospitality and tourism

OUR VISION:

OUR MISSION:

quality tourism and hospitality education, purposeful research and Consultancy.

OUR MANDATE:

CORE VALUES:

In pursuit of its vision and mission, the College will at all times be guided by the following fundamental core values:-

1. Integrity 3. Leadership

4. Accountability

5. Diversity

6. Quality

7. Professionalism

2. Commitment

SERVICE COMMITMENTS

SERVICES ON OFFER CUSTOMER OBLIGATIONS

USER CHARGES KSH TIMELINESS (RESPONSE)

EDUCATION AND TRAININGApplications From 82,700 Response within 1 month of application

Applications From 30,000 Response within 1 month of application

Applications Nil Response within one month of application

Refresher courses Applications (through employer) Nil Response within 1 month of application

Applications From 156,700 per year Response within 1 month of application

RESEARCH AND CONSULTANCY SERVICES

Suggestions/requests/proposals Nil Varied

Requests and enquiries Varied Varied

UTALII HOTELConference Enquiries and bookings Varied

Outside Catering Enquiries and bookings Varied

Enquiries and bookings Varied Ready for collection after 3 days

Food and refreshments Orders Varied Varied

COMMITMENT TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY.

Main Campus Thika Road Super HighwayP.O Box 31052-00600 NAIROBI. Mobile: 0722205891/2, 073341005Email: [email protected],[email protected]: www.utalii.ac.ke

Down town Campus (Utalii House) Tel: 020 2180026. Email: [email protected]

Tel: 020 2499248, 0748 826217.

Email: [email protected]

Kisumu Campus (Mega City): .8727486070 :leT

Email: [email protected]

For any complaints please send an email to: [email protected] or [email protected]

UTUMISHI NA UKARIMU

Any service that does not conform to the above standards or any officer who does not live up to the commitment tocourtesy and excellence in service delivery should be reported to the Principal & C.E.O, Kenya Utalii College

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