PUBLIC SECTOR ICT STRATEGIC PLAN (PSISP)

2011 - 2015

Content

Objective

Current Environment

ICT Framework and Gap Analysis

Implementation Strategy

2

Objective

3

The Public Sector ICT Strategic Plan (PSISP) 2011-2015 is intended to

achieve the Government’s ICT vision & mission for the next 5 years

The ICT Strategic Plan will establish the strategic ICT direction and mechanism for continuous ICT development in the Malaysian Public Sector.

4

CURRENT ENVIRONMENT

5

The Public Sector plays a key role to implement and support the national transformational programmes

The National Agenda

6

E-Counter

Paperless Government

1MY Account

• Availability: - 2012: 50% of services available online - 2015: 90% of services available online - 2020: 90% of services available online, 10% e-forms

• Usage: - 2012: 50% of total transactions online - 2015: 90% of total transactions online - 2020: 90% of total transactions online, 10% e-forms

• By 2011: Digital document management system established • By 2012: 70% of intra-government letters/memos, invitations, circulars

and meeting minutes online • By 2012: 90% of meeting invites online

• Establishment: - 2012: 50% of all 18-above have account - 2015: 100% of all 18-above have account

• Usage of Value Added Services: - 2012: 15% of registered users - 2015: 30% of registered users - 2020: 50% of registered users

Total = RM211 Mil

1. Maintenance

2. Incremental Storage

3. Managed Lifestyle

4. Additional BB Subscription & Mobile Data

5. Info Government

6. Downloading Services, National Archives and e-Library

7. Transaction Fees (paid for transaction over online, mobile, kiosks)

8. Kiosk Connectivity

Key Initiatives Expected Outcomes Revenues GNI, JOBS, CAPEX,

OPS TARGETS

GNI

RM1.1 billion Jobs

1,000 CAPEX

RM 484 Mil

% Online Services

= 25%

% Online Transactions

= 25%

% Pop >18yrs has 1MY Email

= 30%

Common Targets

Operational KPI/Targets

National KPI & GNI Impact - EPP 8 E-Government

National target set for all government agencies

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Reach critical scale

Increase global awareness

Enhance

credibility

Set up centralised government shared services

centre

Facilitate discussions between GLCs and

outsourcing providers

Run trade missions to target markets

Subsidise certification programmes for companies

and professionals

Benchmark companies to increase transparency

and foster competitiveness

Launch global marketing campaign in target

markets

Impact Growth Levers Initiatives

1

2

5

6

7

8

Introduce policy incentives to encourage M&A

Increase dedicated sales representation in target

markets

3

4

USD2.1 bn

Additional GNI in 2020

43,000

Additional jobs in 2020

USD661 m

Private investment (2010-2020)

USD52 m

Public investment (2010-2020)

National KPI & GNI Impact EPP2-1: Government Outsourcing

Source: PEMANDU

ICT Effectiveness In The Public Sector

0 –Management Processors are not applied at all 1 – Processors are ad-hoc and disorganized 2 – Processors follow a regular pattern 3 – Processors are documented and communicated 4 – Processors are monitored and measured 5 – Best Practices are followed and automated

Infrastructure Optimisation (IO) of Government Agencies

INFRASTRUCTURE

Data Protection and Recovery

1 – Identity and Access Management 2 – Desktop, Devices and Server Management 3 – Security and Networking 4 - Data Protection and Recovery 5 - IT and Security Process

Uncoordinated manual infrastructure

Managed IT infra with limited automation

Managed and consolidated IT infra with

maximum automation

Fully automated management, dynamic

resource usage, business linked SLAs

ISP Consistency Of Government Agencies

Global Best Practices

ICT FRAMEWORK AND GAP ANALYSIS

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Public Sector ICT Framework

PUBLIC SECTOR ICT VISION

BUSINESS CITIZEN OTHERS

CHANNEL

SMS WAP WEB IVR MOBILE COUNTER EMEL

ON LINE SERVICES BACK OFFICE APPLICATION

KNOWLEDGE MANAGEMENT HUB

ENABLING ENVIRONMENT Leadership and Coordination

Policy / Legislation People and Culture

Infrastructure and Standards

GOVERNMENT

GATEWAY

myGovernment Portal National Single Window

ICT

Go

vern

ance

Ch

ange

Man

agem

ent

Agency’s Portal

NEW MEDIA

PAPERLESS INITIATIVES

13 R & D and Innovation Intellectual Property

Gap Analysis

KNOWLEDGE MANAGEMENT HUB

Infrastructure and Standards

GATEWAY

myGovernment Portal National Single Window Agency’s Portal

ON LINE SERVICES BACK OFFICE APPLICATION

PAPERLESS INITIATIVES

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ENABLING ENVIRONMENT Leadership and Coordination

Policy / Legislation People and Culture R & D and Innovation Intellectual Property

Compartmentalisation of agencies services

Limited online offerings (1,547) versus total no of services (13,682) eg ePBT, eTanah, eKasih etc

Numerous centrally developed back office application eg eSPKB, eProcurement, HRMIS, GFMAS. Agencies specific back end databases need to be develop eg transport, crime etc

Lack of knowledge management initiatives by agencies - level 1 of ICT effectiveness study

CM is still at level 2 and need to be addressed esp the implementation challenges in terms of the policies, plans & procedures development and skill / expertise deployment

Limited R&D and innovation for transformational purposes

IPR need to belong to the Government for easy roll-out and global commercialisation

Infrastructure and Standards

ICT Infrastructure maturity is still at basic

4 Strategic Thrust and 7 Strategies

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Enhance service

delivery through

streamlining of

ICT architecture

7 IC

T

ST

RA

TE

GIE

S

Optimisation and

enhancements of

ICT operations

through ICT

infrastructure

consolidation

Intensify Inter-

agency

Collaboration to

foster Whole-of-

Government

Public Service

Strengthen

ICT

Governance

to ensure

value

delivery

Enhance service delivery

Good Governance

Connected Government

Accelerate

ICT Talent

Developme

nt and

Capacity

Building

Alleviate

Knowledge

Culture to

aid swift

decision

making

based on

fact

Cultivate

Performance

Culture to

ensure

accountability

for outcomes

and drive

performance

4 S

TR

AT

EG

IC

TH

RU

ST

Sustainable and Resilient ICT

3. Development of Transport Intelligence System

Key Initiative

MOT

Lead Agency KPI

3. One (1) Transport Intelligence System Application established by 2013

4. Strengthening crime information: No-to-crime

KDN/PDRM 4. One (1) repository established by 2013 EN

HA

NC

E

SE

RV

ICE

D

EL

IVE

RY

21 Prioritised ICT Initiatives

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1. Development of online services under the initiative of myRakyat, myBusiness, myWorkforce and e-Payment

MAMPU 1. 90% of online services by 2015

2. Development of Digital Document Management System towards Paperless Government

MAMPU 2. One (1) digital document management system by it’s relevant agencies by 2011

5. Established One (1) Public Sector ICT Skills Framework

6. ISMS ICT Compliance Audit Programme to 159 critical agencies

7. Strengthening of ICT Specialist Programme through certification scheme

Key Initiative

JPA/MAMPU

Lead Agency KPI

5. ICT skill repositories by 2012 and the deployment of an Integrated Talent Management framework

MAMPU

EN

HA

NC

ING

C

AP

AC

ITY

A

ND

CA

PA

BIL

ITY

6. 50 agencies ISMS certified per year MAMPU

7. 10% of ICT personnel certified in eight specialisation area by 2012

21 Prioritised ICT Initiatives

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8. Develop one (1) Service Intelligence (SI) application for a real time intelligence capability

9. Deployment of Performance

Management Tool

10. Establishment of ICT Compliance Self

Assessment Tool

Key Initiative

MAMPU

Lead Agency KPI

8. Implementation to first 30 agencies

EN

HA

NC

ING

P

ER

FO

RM

AN

CE

M

AN

AG

EM

EN

T

CA

PA

BIL

ITIE

S

9. Implementation to a minimum of 30 agencies by 2012

MAMPU

MAMPU 10. ICT Self Assessment Tool implemented and applied by a minimum of 25 Agencies by 2012

21 Prioritised ICT Initiatives

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11. Roll-out of Citizen Registry to other agencies

12. Roll-out of MyCoID i.e business

registry to other agencies 13. Development of next 3 registries

Vehicle/Student/Health

Key Initiative

MAMPU

Lead Agency KPI

11. A minimum of next five (5) agencies by 2012

14. Development of knowledge Management Hub

MAMPU 14. Implementation of Knowledge Management Hub – Phase 1 by 2012

13. A minimum of additional one (1) National Registry by 2013

MAMPU 12. Minimum of five (5) agencies by 2012

MAMPU

CO

NN

EC

TE

D

GO

VE

RN

ME

T

21 Prioritised ICT Initiatives

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15. Government Centralised Email (1Gov*Mail)

16. Government WAN (1Gov*Net)

17. 1Gov Data Centre and Disaster Recovery Centre

18. Deployment of Mobile Computing Solutions

19. Deployment of ICT Security Compliance Scorecard

20. Development and Implementation of Business Continuity Plan

21. Implementation of Malaysia Public Sector Trustmark

Key Initiative

MAMPU

Lead Agency KPI

15. 1Gov*Mail established by 2012

16. 1Gov*Net established by 2011

17. Consolidated Public Sector Data Center established by 2012

18. Mobile initiative by 2011 19. Implementation to next 2 public facing

agencies (NRD and Immigration )

20. Five (5) government agencies by 2012

21. 10 agencies certified by end 2011

SU

ST

AIN

AB

LE

A

ND

R

ES

ILIE

NT

IC

T

21 Prioritised ICT Initiatives

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6 Policy Targets By 2015

NO POLICY TARGET KPI AND TARGETS

1 On Line Services: Towards zero face-to-face service delivery

AVAILABILITY 2011 – 25% of all government service are online 2015 – 90% of all government service are online USAGE 2011 – 25% of total transactions are online 2012 – 50% of total transactions are online 2015 – 90% of total transactions are online

2 Paperless Government 2011 – Digital document management system established 2012 - 70% of intra-government letters/memos, invitations, circulars and meeting minutes online 2012 - 90% of meeting invites online

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NO POLICY TARGET KPI AND TARGETS

3 Inculcating Information Sharing and Interoperability

2012 – Development of an Information Architecture (IA) Application for one (1) touch point services for citizens 2013 – Deployment of said service and development of an additional one (1) IA Application 2015 – Establishment of four (4) IA Applications

4 Cross Agency Collaboration Toward Seamless Services

2012 – Establishment of one (1) Service Intelligence System 2015 – Establishment of one (1) Transport, Education and Health Intelligence System each

5 Government Shared Services 2011 – Implementation of Public Sector Wide Area Network (1Gov*Net) 2012 – 200,000 users have access to Government Centralised Email Services (1Gov*Mail) 2012 – 20 agencies tenancy in Public Sector Data Center (1Gov*DC)

6 Skills and Expertise Internalisation of ICT Personnel in the Public Sector

2015 – A minimum of 10% of ICT Personnel certified in 8 ICT areas recognised by Public Service Department

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6 Policy Targets By 2015

Implementation Strategy

Plateaus or staged implementation

In introducing new

applications, start with a

basic and simple system.

Subsequently, the system

should handle transactional

processing and eventually, offer fully integrated services across agencies via a

set of common systems

Touch point to citizens

Position the applications as a touch point to

citizens

Big Fast Result

Focus on services/feature

s that can be implemented

quickly or have early big wins

such as common transactions on

similar infrastructure to be implemented

first

Leverage off current

initiatives/resources

Wherever appropriate to ensure a fast deployment

Clear role and ownership through

the practise of a RACI diagram

Identify small and effective

teams of people with clear roles and ownership

working together to

deliver results across agencies

Put in place effective

governance and management

arrangements

To ensure continued effort

for on-going development

and sustainability of these initiatives

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THANK YOU

& TOGETHER WE TRANSFORM

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