ketso customer networking & skills & new resources
TRANSCRIPT
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Ketso Customer Networking
& Skills & New Resources
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What are your aims for the afternoon?
The aim is to be fairly flexible, and maybe even have two parallel streams at part if need be
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Aims of the day
• Learn from each other about how we are using Ketso
• Get new ideas for using Ketso• Solve problems with using Ketso• Learn about the tools and resources
available for planning and running a Ketso workshop and capturing outcomes
• Understand key principles of stakeholder engagement and how Ketso helps to implement them
Options:• Get some feedback on future plans• Possibly learn more about how to use
Action Planning Grid?
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Introductions
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‘Ketso’ means ‘Action’ in Lesotho - where it was invented in 1995
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Ketso is a hands-on kit for creative engagement
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Invented by Dr. Joanne Tippett, a Lecturer at the University of Manchester (on the right)
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Originated in Southern Africa, where women didn’t tend to speak up, with the aim to give everyone a voice
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Ketso was used in Southern Africa to help communities change this...
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… to this: sustainable living
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Developed further in Planning PhD at the University of Manchester (with the ESRC & Mersey Basin Campaign)
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… working to develop a vision for a sustainable North Manchester
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Local enthusiasm for the community plan moved a former landfill site from 30th on the list
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... for funding, to the first. It is now a country park (transformed with £1.7 million of Newlands funding).
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Ketso is in use in 26 countries, and a wide range of contexts, such as:
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Action research with Tesco (over 250 staff)
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Engaging with stakeholders of all ages and backgrounds in health related issues
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Community & neighbourhood planning (e.g. with 400+ people, Renfrewshire’s Community Planning Conference)
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Equality and diversity work (e.g. with refugees and asylum seekers, LGBT integration)
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Strategy development and team meetings (e.g. Managers’ Seminar with 200+ staff, Renfrewshire Council)
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Teaching and learning at all levels (from primary schools to undergraduates to staff training to PhDs)
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Used around the world, e.g. Cameroon (below), Jordan, Peru, Rwanda, UK, Russia, Palestine
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Ketso is based on tried and tested principles that have come from years of experience
For example...
•Everybody has something to contribute
•Building a shared picture of a situation helps everyone get on the same page
•The way we approach thinking about something makes a big difference to what happens!
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Outcomes from workshops can be captured
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…and written up for a report
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How Ketso works
Instructions &
Clarifications
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We go through the process a stage at a time
• For each stage we will ask a different question.
• Spend some time thinking and writing your own ideas down on leaves.
• Go around sharing your ideas one at a time and put them on the Ketso.
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Write or draw one idea per leaf, write so others can read
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Remember to use the ‘magic pens’, Ketso is reusable – the bits rinse clean in water
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Think then share - time on your OWN to develop ideas before sharing & discussing them
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Each stage will use a different leaf colour
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Different coloured leaves
• Write on the coloured side of the leaf
• We’ll explain the colours of the leaves as we go.
• The different colours help us to:
• Easily see what’s been said
• Think more clearly
• Follow trains of thought together
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If you are colour-blind
• There is a letter in the corner of the leaves
• G for Green
• Y for Yellow
• B for Brown (and brown leaves have a border)
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Each stage lasts about 10 minutes
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Bell to move to next stage – first ring person talking has a moment to finish what saying
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Preview of what the different colours will mean – we’ll remind you as we go!
• Uses of Ketso
• Outcomes from using Ketso
• Future possibilities
• Challenges Solutions
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KETSO !
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First stage – How are you using Ketso?
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Now unfold the felt
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Move the centrepiece to the centre of the felt, this is the focus of the workshop
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Branches provide themes (There are blanks for ideas that don’t fit these themes and new, emerging themes)
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Take it in turns to read out your ideas – one person reads one idea at a time…
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Place leaves on the felt as you read them out
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Point leaves at branches – wherever you think the idea fits best
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Discuss the ideas after all the leaves have been put on the felt
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Outcomes from using Ketso
What has happened as a result of using Ketso?
What benefits have you found?
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Next stage – New, creative ideasGreen Leaves
• How could things be done differently?• Be creative , there are no right or wrong answers• Don’t worry about practicalities . . . ( yet )
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Think outside of the box!
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Forgot what a colour means? There is a legend in the corner of the felt.
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Cluster similar ideas
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Next stage – Table Swap
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Table Swap – icons
• What is important?• Point 5 exclamation icons at the
ideas your group thinks are important
make it
fun
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Table Swap – icons and comments cards
make it
fun
Write why it’s important on a white comments card
Use the white comments cards for other questions or comments too
• What is important?• Point 5 exclamation icons at the
ideas your group thinks are important
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Next stage – Challenges, BarriersGrey Leaves
What are the key barriers and challenges?
What gets in the way or makes things difficult?
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Ideas for Overcoming Challenges
Challenges Solutions
• Green leaves for more new ideas
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Filtering ideas – what moves us forward?
Share ideas
with colleagues
• As a group, take 3 yellow tick icons
• Place them by 3 key ideas on your Ketso that you think would really help take things forward
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Goals & Success Yellow Leaves
Go back to the Measures of Success from the warm-up exercise (on the small felts)
Add them to the Ketso where they fit best (you don’t have to put all the leaves on the felt)
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Goals Yellow Leaves
• What goals are suggested by the icons?
• Develop specific and ambitious ideas
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If time – add any new ideas of any kind that would help to achieve the goals...
• What works?
• Future possibilities
• Challenges Solutions
• Goals
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Final stage – Individual Action Card
• On your personal action card, write down something that you will do after this Ketso session is over, from what you have heard, experienced or learned today.
• This could be as simple as to find out about something, talk to somebody, or perhaps something more substantial, like change the way you do things!
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The next stage could be developing a full action plan, using the Ketso grid
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What will happen to the outcomes from this workshop?
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To find out more about Ketso and how you can use it – see www.ketso.com
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Closing – Feedback & Questions
• Each table – please share one idea from the day that struck you as particularly interesting or important
• Any final questions or comments?
• Thank you!
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Ketso grid for action plan
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Arranging ideas in time
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Time management
• This session again really made me think about time management, as we used Ketso to display a timeline from now until the presentation date.
• I knew we were pushed for time but actually stopping and reviewing the situation by analysing what we had to do and by when really made myself and the group a lot more effective and efficient in our decisions.
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Process – action planning
• What: goals and milestones – what are you trying to achieve?
• How: actions to achieve the goals• When: what is the timescale, when do
actions need to happen? Where do the actions go on the timeline?
• How much: what is the budget? What do all the components cost?
• Who: is going to do this? Who is responsible?
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Overview of the Day
• 9:30 - Warm up to day and intros• Introduction to Ketso and practice workshop • Key Principles of Stakeholder Engagement• 11:05 – 11:20 - Break• Action planning grid practical• Key principles of effective workshops• Managing data capture and analysis
• Running a workshop • Facilitation practice group 1• 1:00 - 1:45 - Lunch
•
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Overview of the Day
• Facilitation practice group 2 & 3
• Planning a workshop (applied to your contexts)• Introduce BASICS• 3:15- 3:30 - Break• Apply BASICS to planning your own workshops
• Practicalities and packing up• Review and reflect
• 4:30 - End
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Key principles for effective and engaging workshops
& the Ketso approach to implementing them
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Engaging workshops: 3 fundamentals
• Everyone’s Voice• Shared Big Picture• Effective ThinkingWare (workshop process)
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Engaging workshops: 9 key principles
Everyone’s Voice•Give everyone the means to make an input •Have a balance of individual and group time•Have an activity for each key question or stage
Shared Big Picture•Provide a way to build ideas into a shared picture •Make connections and look for patterns•Use multi-sensory learning•Effective ThinkingWare•Start and end with the positive •Develop solutions to problems •Prioritise ideas and lead into action
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Ketso was launched as a social business in 2009
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Mission: to provide tools for engaging people worldwide to learn together & develop creative solutions
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Helping people run good workshops by selling & renting kits…
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& providing free open-source resources, e.g. workshop plans, slideshows, how-to videos
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… & Creating job opportunities for disadvantaged people in kit manufacture
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e.g. the kits are assembled in a sheltered workshop in the UK
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How Ketso helps you implement the key principles of engaging workshops
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Engaging workshops: 3 fundamentals
• Everyone’s Voice• Shared Big Picture• Effective ThinkingWare (workshop process)
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Everyone’s Voice: the Ketso approach
• Give everyone the means to make an input
• Give everyone a pen and leaves • Keep checking that everyone has
leaves!
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Everyone’s Voice: the Ketso approach
• Give everyone the means to make an input
• Have a balance of individual and group time
• Give everyone a pen and leaves • Keep checking that everyone has
leaves!
• Think then share• Give out the different coloured leaves
in stages to ‘re-set’ the process of think then share
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Everyone’s Voice: the Ketso approach
• Have an activity for each key question or stage
• Active approaches engage more people, more of the time
• Think of each bit of kit and how you will use it for each stage (e.g. what will the colours stand for)
• Remember there are sample workshop plans and resources to help you with this!
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Engaging workshops: 3 fundamentals
• Everyone’s Voice• Shared Big Picture• Effective ThinkingWare (workshop process)
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Shared Big Picture: the Ketso approach
• Felt workspace captures ideas• Branches give (some) structure
• Provide a way to build ideas into a shared picture
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Shared Big Picture: the Ketso approach
• Felt captures ideas• Branches give (some) structure
• Move the leaves, develop clusters• Look at how the colours group around
the branches (e.g. where are the problem areas?)
• Use icons to prioritise and show links
• Build a shared picture
• Make connections and look for patterns
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Shared Big Picture: the Ketso approach
• Ketso is highly visual (e.g. coloured leaves)
• Ketso is very tactile ( hands on and moveable)
• Ketso provides opportunities for listening and speaking (aural)
• Participants also have quiet time to write or draw ideas (reflective)
• Use multi-sensory learning
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Engaging workshops: 3 fundamentals
• Everyone’s Voice• Shared Big Picture• Effective ThinkingWare (workshop process)
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Effective ThinkingWare: the Ketso approach • Start and end with the positive
• Ask what is going well? What works? What assets have we got?
• Brown leaves - this is the soil we have to grow ideas in
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• Develop solutions to problems
Effective ThinkingWare: the Ketso approach • Start and end with the positive
• Ask what is going well? What works? What assets have we got?
• Brown leaves - this is the soil we have to grow ideas in
• Always give some time to develop solutions to problems
• Grey rain clouds bring forth the shoots of new green leaves
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Effective ThinkingWare: the Ketso approach• Prioritise ideas and lead into action
• Remember takeaway messages & action points, what happens next?
• Develop an action plan on Ketso Planners or Grid & use action cards
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Effective ThinkingWare: the Ketso approach• The colours guide you through a growth metaphor
• The yellow sun that drives growth (goals)
• Grey rain clouds get between us and the sun (challenges) & bring rain
• Green shoots of new ideas (future possibilities)
• Brown soil, what we already have to grow our ideas in
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Each bit of the kit helps lead you through running a good workshop
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Ketso extends your capacity as a facilitator
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Gives everyone a voice, increasing commitment
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Harnesses the creativity of people at all levels
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Makes productive use of people’s time
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As show in 2012 independent survey (Lancaster University), 80 customers responded
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People with different languages and levels of literacy can engage
• The Ketso is particularly useful for me to communicate with members. My English level is low… It makes me difficult to actively participate group projects.
• Last semester I could not insist my opinion…• However, with the great tool covering many different
kinds of group meetings I was able to clearly suggest my thought on a meeting.
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Ideas being heard
• In past experiences of group work, I have often taken a backseat in group discussion as other more outspoken characters tend to hold the discussion. Using Ketso, it is also possible to set aside individual thinking time and sharing time...
• I enjoyed Ketso as I felt it gave everyone a higher sense of equality.
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Engaging workshops: the theory
Everyone’s Voice•Paulo Freire, Ivan Illich•Robert Chambers - Participatory Rapid Appraisal•Edward de Bono - trains of thought & brainstorming•David Kolb and Donald Schon - activity-led learning
Shared Big Picture•Tony Buzan - Mind Mapping•Howard Gardner – multiple intelligences•Fritjof Capra, Peter Checkland, Maturana & Varela– Systems Thinking•Alan Savory – Holistic Resource Management
Effective ThinkingWare•Edward de Bono – different modes of thinking•George Lakoff - metaphors•Geoffrey Vickers - appreciative inquiry•Caroline Moeser, John McKnight &Jody Kretzmann – asset-based dev.
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