Introducing:Introducing:

Kevan Miller Kevan Miller FCI, CPAFCI, CPA

Credit, Collections Credit, Collections & Receivables & Receivables Management Management ConsultantConsultant

Getting to know me…..Getting to know me…..

C P A – Certified Public AccountantC P A – Certified Public Accountant

F C I – Fellow Credit InstituteF C I – Fellow Credit Institute

BBA – Bachelor of Business AdministrationBBA – Bachelor of Business Administration

Associate’s Degree in World HistoryAssociate’s Degree in World History

31 years – Credit & Collections Management31 years – Credit & Collections Management

Major Accomplishments:Major Accomplishments:

Reduction of A/R over 90 days by 26.4% in Reduction of A/R over 90 days by 26.4% in 1st year1st year

Mandated to maximize the recovery of Mandated to maximize the recovery of premerger receivables. I successfully, premerger receivables. I successfully, even with the reduction in staff, surpassed even with the reduction in staff, surpassed this goal by 18.5% in a period of less than this goal by 18.5% in a period of less than one yearone year

Management Philosophy:Management Philosophy:

Managed & mentored collections staff of Managed & mentored collections staff of up to 21 in their career objectives to up to 21 in their career objectives to which they now hold key positions in which they now hold key positions in numerous industries including Bay St. law numerous industries including Bay St. law firmsfirms

To help those who may be struggling to To help those who may be struggling to improve, and to help those who are doing improve, and to help those who are doing well to do even better thereby assisting well to do even better thereby assisting staff achieve higher levels of collection staff achieve higher levels of collection effectiveness and satisfaction effectiveness and satisfaction

Management Philosophy:Management Philosophy:

Effective leadership is defined by the level Effective leadership is defined by the level of teamwork and the overall results of the of teamwork and the overall results of the entire teamentire team

Open door policy to my staff and all Open door policy to my staff and all members of the firmmembers of the firm

Here to provide guidance, knowledge and Here to provide guidance, knowledge and supportsupport

Successes and excellences will always be Successes and excellences will always be attributed to how we function as a teamattributed to how we function as a team

I bring my extensive knowledge I bring my extensive knowledge of:of:

Small Claims CourtSmall Claims Court

Ontario Superior Ontario Superior CourtCourt

Mediation HearingsMediation Hearings

Settlement Settlement ConferencesConferences

Assessment HearingsAssessment Hearings

TrialsTrials

To the team I bring:To the team I bring:

knowledge that both my philosophies and knowledge that both my philosophies and methods have come to the notice of the methods have come to the notice of the partnership in that I have the privilege of partnership in that I have the privilege of lawyer recommendations on my LinkedIn lawyer recommendations on my LinkedIn profile profile

new trends and thoughts in the area of new trends and thoughts in the area of collections through the various groups and collections through the various groups and associations of which I am currently a memberassociations of which I am currently a member

a desire to foster good team work and to create a desire to foster good team work and to create an environment in which everyone feels like an an environment in which everyone feels like an integral part of the firm and where everyone integral part of the firm and where everyone can excel and feel a sense of accomplishmentcan excel and feel a sense of accomplishment

Lessons Learned:Lessons Learned:

Know your Client/CustomerKnow your Client/Customer

Know the Client/Customer RelationshipKnow the Client/Customer Relationship

Correspondence to Difficult FilesCorrespondence to Difficult Files

Be Proactive, not ReactiveBe Proactive, not Reactive

Cost Effectiveness and Collections Cost Effectiveness and Collections ProfitabilityProfitability

The First 60 Days:The First 60 Days: Review status of ReceivablesReview status of Receivables

Familiarize myself with Current Policies Familiarize myself with Current Policies and Proceduresand Procedures

Conduct individual team member meetings Conduct individual team member meetings to determine what is needed to assist them to determine what is needed to assist them to be more effective and excel in their rolesto be more effective and excel in their roles

Review current reporting structure and Review current reporting structure and work with senior management as to their work with senior management as to their needs and requirements regarding the type needs and requirements regarding the type and frequency of reportingand frequency of reporting

The First Year:The First Year:

To have an excellent and cohesive collections To have an excellent and cohesive collections team in all aspects of the collections processteam in all aspects of the collections process

To impart both my experience and knowledge to To impart both my experience and knowledge to my team members thereby reducing exposure, my team members thereby reducing exposure, bad debt losses and increasing the team’s bad debt losses and increasing the team’s effectivenesseffectiveness

To have an excellent working relationship with To have an excellent working relationship with all members of the firmall members of the firm

To show Management that the Collections To show Management that the Collections Department is not here to lose clients/customers Department is not here to lose clients/customers but to increase profitability and cash flow while but to increase profitability and cash flow while reducing overall risk, losses, and bad debtsreducing overall risk, losses, and bad debts

The First Year:The First Year: A marked improvement in the overall status of the A marked improvement in the overall status of the

accounts receivableaccounts receivable

Eliminate the client lawyer’s/customer sales team’s need Eliminate the client lawyer’s/customer sales team’s need to deal directly with the client/customers on collection to deal directly with the client/customers on collection matters leaving them free to deal with legal/sales issues matters leaving them free to deal with legal/sales issues and thus removing them from this sometimes sensitive and thus removing them from this sometimes sensitive aspect of the client/customer relationshipaspect of the client/customer relationship

Through my flexibility and openness to discussion our Through my flexibility and openness to discussion our collection team has prospered and exceeded all collection team has prospered and exceeded all expectationsexpectations

To have the Collections Department deemed an integral To have the Collections Department deemed an integral part and necessary for the long term financial health of part and necessary for the long term financial health of the firmthe firm

Kevan Miller Kevan Miller FCI, CPAFCI, CPA

This concludes my presentation:This concludes my presentation:

Thank YouThank You

Questions and Answers?Questions and Answers?