kevin hopper operations manager - northeast gas · kevin hopper operations manager nga presentation...
TRANSCRIPT
Kevin Hopper
Operations Manager
NGA Presentation
ABOUT DIG SAFELY NEW
YORK, INC.
Dig Safely New York, Inc.
• One-Call Center serving as the link
between professional excavators and
homeowners, and you – the utility
owners/operators
• Here to assist member utilities in meeting
government regulations and the need for
efficient and effective damage prevention
EDUCATION INITIATIVES
Dig Safely New York, Inc.
Excavator Safety Seminars
• 2015 will be the 9th consecutive year of
seminars
• Nine seminars each March that continue
to grow in size
– 2014, more than 3,000 excavators, design
engineers, municipal employees, and
contractors in attendance
Free Trainings
• Dig Safely New York conducts free
breakfast, lunch, and dinner trainings in
areas requested by a sponsor, or areas
that need attention.
Safety Presentations
• As of September 26, 2014, a total of 213
free safety presentations were conducted
by the Dig Safely New York field
representatives, for a total of 7,846 trained
Pipeline Presentations
• In 2014, 16 presentations reaching more
than 1,700 people
Resources
• Excavator Manuals, Brochures, Color
Code Cards, training videos, etc.
Tracking
• All outreach, training, and call volumes are
tracked internally at Dig Safely New York
Call Volume 2009 – 2014 By Month
YEAR JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC Total
2009
14,544 16,089 31,849 45,119 44,223 45,263 44,186 39,346 41,775 40,230 28,913 20,101 411,638
2010 15,950 14,737 30,713 51,299 44,911 44,915 41,105 42,257 39,865 38,845 29,569 18,171 412,337
2011
15,662 13,085 26,168 40,422 47,978 48,796 39,933 44,149 41,289 39,201 31,218 23,055 410,956
2012
20,549 22,057 37,235 44,314 47,334 43,269 42,044 43,268 39,242 40,965 29,940 19,506 429,723
2013 20,367 17,556 24,997 47,842 50,896 42,290 45,709 43,990 41,417 44,124 27,573 18,888 427,662
2014 18479 14303 23567 48967 53714 49900 48360 43602 44495 345387
Automated Positive Response Metrics
• May 1, 2012, Dig Safely New York rolled
out APR software
• In January 2014, Dig Safely New York
activates “Late Notices”
Automated Positive Response Metrics
Percentage of Notices by Month (2014) with a Complete APR Response
January 67%
February 67%
March 68%
April 62%
May 58%
June 62%
July 78% (first month with a charge for a late notice)
August 80%
September trending upward
HOW CAN DIG SAFELY NEW
YORK BETTER SERVE ITS GAS
MEMBERS
Dig Safely New York, Inc.
Excavator Certification Program
• Obtained funds from PHSMA Grant in
2013 to develop and implement a Certified
Excavator Curriculum.
• Attaining the Dig Safely New York Excavator Best Practices Certification is based on professional work experience and successfully completing the 4-hour Certification course.
Dig Safely New York, Inc.
Excavator Certification Program
• The course examination is divided into: – Introduction, Overview & Guidelines – Make Your Mark for Safety: Classroom Tabletop
Exercises/Putting Your Knowledge to Work – Trainee Evaluation, Program Evaluation & Conclusion
• Trainees will be required to complete and pass 20 multiple choice questions in order to complete the course and receive the certified designation
• Upon successful completion of the course, trainees will be issued the program card
Dig Safely New York, Inc.
Excavator Certification Program
• Must apply online at www.digsafelynewyork.com to take the course.
• $25 fee to offset costs of labor, venue and materials.
• Classes will be limited to 20 people.
• Materials to be used: • Transponders • Tabletop resources • Workbook
2014 State Damage Prevention Grant
PHMSA
• Secured $83,251 in Grant Monies for Tableau Software
– Allow Dig Safely New York to provide damage data and call volume ratios in real time
– As an example, the educational efforts in a county vs. damages vs. call volume can easily be brought into one intelligence solution, giving us the ability to identify both positive and negative trends.
2014 State Damage Prevention Grant
PHMSA
• Tableau Software
– Need real time
damage data
from gas operators/owners
– Create dashboards for members to interact
with their data securely and see how they are
preforming in real time
