key elements for electronic local authorities’ networks
DESCRIPTION
Cagliari, 27 th May 2002 Walter Wenzel CEO of KEeLAN project. Key Elements for electronic Local Authorities’ Networks. INTRODUCTION Objective of KEeLAN. Provide local administrations in Europe and the EC with a relevant tool package for e Europe - PowerPoint PPT PresentationTRANSCRIPT
Key Elements for electronic Local Authorities’ Networks
Cagliari, 27th May 2002Walter Wenzel
CEO of KEeLAN project
Key Elements for electronic Local Authorities’ Networks
INTRODUCTIONObjective of KEeLAN
Provide local administrations in Europe and the EC with a relevant tool package for eEurope
to develop a vision and a strategic approach towards internet based e-government for local authorities; a tailor-made marching route
to stimulate local authorities in their transition process towards modernisation; integrated access platforms and advanced new generation web services to citizens
Key Elements for electronic Local Authorities’ Networks
APPROACHStages of KEeLAN
Web-Scan
Selection of 50 Case Studies based on front-office performance of service delivery, out of 700 websites of EU local authorities.
Benchmark
Analysis of the organisation behind the front-office of 50 Case Studies on issues like: business model, workflows, responsibilities, processes and financial, legal, social and cultural considerations.
e-Government marching route
Drafting of different models for EU local authorities to implement e-Government service delivery based on the organisational characteristics (front- and back-office) of the 50 best-practice web-sites.
Key Elements for electronic Local Authorities’ Networks
APPROACHe-Government Model
Generation 2one-way interaction
Generation 3
two-way interaction
Generation 4
transaction
Generation 1informationGeneration 0
not online
Generation 5
service integration
Role of e-Government
Deg
ree
of
chan
ge
to o
rgan
isat
ion
of
loca
l au
tho
rity
enabler transformer
Key Elements for electronic Local Authorities’ Networks
Generation 0: not online
No web presence of local authority through a proprietary website.
e-Government as enablere-Government implementation does not require redesign of service delivery of local authority
e-Government application not integrated in local authority’s organisation
Generation 1: information
Basic information provided online on relevant themes for interested parties / stakeholders, such as citizens, enterprises and visitors.
Generation 2: one-way interaction
One-way electronic exchange of information (communication) enabled by means of stand-alone system, not linked to back-office. Example: possibility to download (printable) forms that can be sent by regular mail.
APPROACHe-Government Model
Key Elements for electronic Local Authorities’ Networks
e-Government as transformere-Government implementation has resulted in redesign of process of service delivery of local authority
e-Government application integrated in authority’s organisation
Generation 3: two-way interaction
Two-way electronic exchange of information (communication) enabled by means of network linked to back-office. Example: possibility to retrieve personalized information or to monitor personal data / status
Generation 4: transaction
Online service delivery enabled by means of secured network linked to back-office. Example: possibility to modify personal data (online voting, online electronic banking)
Generation 5: service integration
Online service delivery enabled by means of secured network linked to different back-offices / service modules. Example: possibility to access and modify personal data in different (shared) databases from one site (online purchase of car, insurance and payment of taxes)
APPROACHe-Government Model
Key Elements for electronic Local Authorities’ Networks
WEB-SCANScope websites
Websites of local authoritywww.localauthority.xx / www.department.localauthority.xx / www.localauthority/department/..
www.organisation.xx, if it is part of the local authority
700 websites of local authorities
ANCINET: 205 websites (Greece 20, Italy 90, Portugal 20, Spain 75)
LGCSB: 210 websites (UK 90, Ireland 20, France 90, Luxemburg 10)
KGSt: 200 websites (Germany 90, Austria 20, Belgium 45, Netherlands 45)
Efektia: 85 websites in total (Finland 20, Sweden 45, Denmark 20)
Websites at least of ‘Generation 3’
Key Elements for electronic Local Authorities’ Networks
Usability
Policy Making
Economic Development
Personal Documents
Credits and Loans
Information
Education
Building Permits
Environment
Culture and Leisure
WEB-SCANScope services scanned
Key Elements for electronic Local Authorities’ Networks
WEB-SCANMethodology
Web-Scan Tool
Request / Application: level of interactivity
Handling: response to external demand
Help: interactivity and modality of support
Modality of appearance: accessibility
BenchMark Net
PWC Consulting Tool
On-line questionnaire / database
On-line handling and processing of data
Key Elements for electronic Local Authorities’ Networks
Web-ScanConsiderations
Considerations on results:
Results do not describe status of e-Government in Member State
Results describe quality of service delivery of ‘top’-websites.
Caution when comparing results between Member States
No random selection: at least ‘Generation 3’
No equal distribution of websites over generations
Differences in scanned fraction per Member State
Still, it gives a good indication!
Key Elements for electronic Local Authorities’ Networks
Web-ScanConsiderations
On the basis of selection of Case Studies: some modification required to optimise tool:
Self-Assessment Tool
Overall correlation: 0,63
Correlation high for ‘real services’
Problems with ‘Generation 1’ and ‘Generation 2’
Service Correlation Generation Calculated and Generation Estimated
Usability 0,53
Policy making 0,52
Information 0,49
Culture & leisure 0,62
Economic development 0,66
Personal documents 0,61
Credits & loans 0,70
Education 0,77
Building permits 0,67
Environment 0,57
Key Elements for electronic Local Authorities’ Networks
WEB-SCAN RESULTS50 Case Studies
Selection of 100 best-practices
With the help of the Web-Scan Tool
Per Country
First per Service (sometimes second)
Selection of 50 Case Studies
Analysis of 100 best-practices
Exploration knowledge / experience of expert team
selection of 35 Case Studies based on excellent service delivery
selection of 15 Case Studies based on overall functionalities and outstanding strategic and technical approaches
good spread over services and Member States
Key Elements for electronic Local Authorities’ Networks
WEB-SCAN RESULTSEuropean Union Member States
Service Percentage [%] of the 694
websites providing service
delivery on this service
Average Generation
Policy making 75 2,2
Information 75 2,6
Culture & leisure 81 2,4
Economic development 23 2,4
Personal documents 41 2,3
Credits & loans 17 2,9
Education 5 1,8
Building permits 37 2,5
Environment 31 2,3
Key Elements for electronic Local Authorities’ Networks
WEB-SCAN RESULTSEuropean Union Member States
generation 1 2 3 4 websites
# occurrence 594 1208 1129 472 # scanned 694
Key Elements for electronic Local Authorities’ Networks
‘Culture & Leisure’, ‘Information’ and ‘Policy Making’ are offered most often by the websites of the local authorities, ‘Education’ almost nowhere.
The average level of maturity of the services lies between Generation 2 and Generation 3.
There is no correlation between size of local authority and generation, which means that bigger does not automatically is not better.
The variation in generations is high in Italy, France and Belgium, which means that there are big differences in level of service delivery between the different local authorities.
The variation is low in Sweden, Denmark and Luxemburg (low spread) indicating small differences in level of service delivery between the different local authorities.
WEB-SCAN RESULTSEuropean Union Member States
Key Elements for electronic Local Authorities’ Networks
WEB-SCAN RESULTS
Key Elements for electronic Local Authorities’ Networks
WEB-SCAN RESULTS
Key Elements for electronic Local Authorities’ Networks
WEB-SCAN RESULTSSelected Case Studies
local authority country reason regionDordrecht The Netherlands pollution control, tax Zuid-Hollands-Gravenhage The Netherlands public libraries Zuid-HollandHeemskerk The Netherlands track and trace Noord-HollandAmsterdam The Netherlands policy making Noord-HollandHudiksvall Sweden overall performance Gavleborgs lanStockholm Sweden finding offices, information Stockholms lanKalix Sweden usability, WAP service to tourism Norrbottens lanAyuntamiento de Jun Spain policy making GranadaAjuntament de Sabadell Spain tax declarations CataloniaBarcelona Spain education, usability CataloniaAjuntament de l'Hospitalet de Llobregat Spain web portal CataloniaCâmara Municipal de Lisboa Portugal policy making Southern RegionCâmara Municipal de Covilla Portugal networking Central RegionPesaro Italy education (examination of results) MarcheAncona Italy tax declarations, public-private partnerships MarcheBologna Italy information, tax declarations Emilia RomagnaTorino Italy usability, policy making, tax declarations PiemontePrato Italy public-private partnerships ToscanyKerry County Council Ireland waste management South West RegionCork City Council Ireland interactivity South West RegionDonegal County Council Ireland building permits Border RegionMeath County Council Ireland higher education grants Mid East RegionAthens Greece building permits AtticaTopeiros Xsanthis Greece policy making Eastern Macedonia
Key Elements for electronic Local Authorities’ Networks
WEB-SCAN RESULTSSelected Case Studies
local authority country reason regionSoest, County Germany building permits Northrhine WestfaliaDortmund Germany middlewave Northrhine WestfaliaRottendorf Germany personal documents (birth and marriage) BavariaBremen Germany personal documents (birth and marriage) Bremen (Land)Osnabrück, County Germany policy making Lower SaxonyStuttgart Germany policy, strategy Baden-WurttembergIssy les Moulineaux France web portal, e-voting Ile-de-FranceBoulogne-Billancourt France policy making Ile-de-FranceValenciennes France personal documents (birth and marriage) Nord Pas-de-CalaisLyon France public libraries Rhône-Alpes
Tampere Finland public libraries, usability, building permits West FinlandJyvaskyla Finland policy making, information West FinlandOulu Finland cooperation, monitoring planning North FinlandRovaniemi Finland information, usability North FinlandTameside Metropolitan Borough Council England library services, information YorkshireHertfordshire County Council England enrolment in schools East of EnglandSunderland England usability One North EastManchester England taxes North WestKolding Denmark tax declarations, usability Vejle AmtÅrhus Denmark information Århus AmtRingsted Denmark all round Vaestsjaellands AmtHedensted / Juilsminde / Torring-Uldum Denmark virtual integration of back offices Vejle AmtAntwerpen Belgium information, usability, policy making, property finding FlandersGent Belgium overall performance FlandersWien Austria policy making Wien (Land)Salzburg Austria access to public libraries Salzburg (Land)
Key Elements for electronic Local Authorities’ Networks
NEXT STEPSBenchmark
Contact 50 Case Studies
Meeting at EISCO 2002 Cagliari
Benchmark based on EFQM Model
Site Visits (period July – September 2002)
Conclusions
Key Elements for electronic Local Authorities’ Networks
NEXT STEPSRoadmaps
Preparation of Roadmaps based on Benchmark
Related to:
Organisational Aspects
Financial Aspects
Leadership Aspects
Technological Aspects
Key Elements for electronic Local Authorities’ Networks
More info
www.keelan.elanet.org
Tomorrow meeting at 11.30 am