Key Learnings

• Increasing the academic know-how• How to pilot ?• What’s next for AIESEC in Turkey

Increasing Knowledge About Customer Centricty

• Through out the challenge as AIESEC in Turkey we had a learning period. To overcome this faster :• We started reading the basics about CC

• Reading the updated articles followed this process

• We had researches on companies that are famous with their CC Culture

Pilot Works!

• Shifting in to a customer centric organization requires resources and focus.

• Select a key program that you can focus ( oGCDP, iGIP etc)

• Select a few LCs to start with

• Visit these LCs

• Track them through out the process

What’s Next

• For AIESEC in Turkey next is to make our TMP recruitment customer centric as well.• If your employee is customer centric your

customers satisfaction will increase!

• For this you need to select and train your employees according to your organizations CC values