key performance indicators for intermodal · pdf file– facilitate the understanding of...
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Key Performance Indicators for Intermodal Transportation
Martin Posset (1) , Hans Häuslmayer (1) , Prof. Dr. Manfred Gronalt (2)
(1) h2 projekt.beratung KG, Obere Viaduktgasse 10/7, A-1030 Vienna, Austria.
(2) University of Natural Resources and Life Sciences, Feistmantelstraße 4, A-1080 Vienna, Austria.
• consortium | WHO did it
• content & aim | WHY did we do it
• approach | HOW did we do it
• result | WHAT did we do
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agenda
• PARTNERS– University of natural resources and life sciences, Vienna– h2 projekt.beratung KG (consulting company)– vienna international airport (air)– OEBB Austrian railway company (rail)– Schachinger Logistik Holding GmbH (road)– Viadoanu Österreichische Wasserstraßen-Gesellschaft mbH
(inland waterways)
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COCKPIIT: Clear, Operable and Comparable Key Performance Indicators for Intermodal Transportation
• INTERMODAL TRANSPORT– Multimodal Transport: “Carriage of goods by two or more modes of transport.” (UN/ECE 2001)
– Intermodal Transport: “The movement of goods in one and the same loading unit or road vehicle, which uses successively two or more modes of transport without handling the goods themselves in changing modes.” (UN/ECE 2001)
– Combined Transport: “Intermodal transport where the major part of the European journey is by rail, inland waterways or sea and any initial and/or final legs carried out by road are as short as possible.” (UN/ECE 2001)
• INLAND TERMINALS– Inland container terminals ensure efficient turnover (exchange between transport modes: rail |
road and inland navigation) of loading units (containers, swap bodies and semi trailers) in intermodal logistic networks.
• PERFORMANCE INDICATORS– quantifiable metrics that provide a method for measuring the quality of operation– facilitate the understanding of strengths and support continuous improvement– help in monitoring progress and assist active counteraction against undesirable developments– method for working out the causes and effects that directly and indirectly influence the
achievement of goals and corresponding results.
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1
2
A
B
Begleiteter Kombinierter Verkehr
1
2
A
B
Unbegleiteter Kombinierter Verkehrunaccompanied
accompanied
“Things you cannot measure, you cannot control.“Tom DeMarco
• INTERMODAL TRANSPORT– increasing overload of capacity at intermodal transhipment nodes and the concentration of
freight transport on fewer main hubs show the need to understand the cooperation requirements between all transportation modes
– intermodal services and the quality of existing intermodal transhipment nodes will not keep up with capacity needs
– integration of more environmental friendly transport modes and the efficient combination of transport modes
– the number of involved actors, the existing diversity and thus resulting complexity.
• INLAND TERMINALS– terminals have to be evaluated as part of the whole transport system because the effectiveness
and efficiency of these intermodal hubs contributes to the overall competitiveness and attractiveness of intermodal transports
• PERFORMANCE INDICATORS– performance indicators of hinterland | inland terminals are often defined on company or group level
which leads to different taxonomies and poor comparability between different locations and companies
– until today, no inter-sectorally (between rail, road, inland waterway and air transport) accepted concept for measuring and evaluating the performance of the different transport modes is available
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PERFORMANCE INDICATORS FOR INTERMODAL TRANSPORTATION
– outline the main components of the intermodal freight system
– highlight the factors that determine intermodal transport as a complex system
– provide a guideline for the definition of comparable performance indicators for intermodal transport
– allow decision makers and interested parties in intermodal transport to analyze and evaluate (understand) the strengths and weaknesses of the different modes of transport
– make the specific strengths and weaknesses of different transport modes comparable by providing a standardized and comprehensive integrated concept
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• STANDARD PROCESSES of the intermodal transport chain and its actors
• INDICATOR FRAMEWORK which enables us to apply this set to any of the selected sectors of the particular intermodal chain and finally aggregate them for the whole chain
• PERFORMANCE TABLES are structured in such a way that a user may easily extend it and can further refine the intended indicator set
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proa
chcockpiit approach
(A) s
yste
m d
imen
sion
road
rail
inla
nd
navi
gatio
n
(C) t
rans
port
mod
e vi
ew
container yard/carrier
placing the load unit
consignor
terminal
consignee
vessel/open sea
stripping
M2
truck / road
train / rail
light grey objects are not considered in detail
truck/roadtrain/railinland ship/inland waterway
aircraft/air network
M3
M4
P1P2
1
E1
E2
P1P2
E1E2M2
M3
M4
prehaulage truck/road endhaulage truck/roaprehaulage train/rail mainhaulage train/rail endhaulage train/rail
mainhaulage inland ship/inland waterway
mainhaulage inland aircraft/air network
port, airport
vessel/open sea
23
4
aircraft/airway
P3
shunting
terminal
shunting
Stuffing P: prehaulage M: mainhaulage E: endhaulageT: transhipment T: transhipment
M1 mainhaulage rolling road
shunting shunting
M1
M3 mainhaulage floating road
M3
TN TN
loading unit
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proa
chstandard process
stages
flows DOOR-TO-DOOR TRANSPORT
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proa
chframework
loading unit documentsinformation
transhipment mainhaulage endhaulage
prehaulage
labourinfrastructure equipment
(1)chain
(3)process
(4)resource
(2)entity
financial performance
service quality performance
operational performance
environmental performance
orderdoor-to-door
(B) performance dimension
PERFORMANCE FRAMEWORK
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chperformance tables
Focus: the specific element the performance indicator focuses onsystem dimension performance dimension
ID
Indicator name
CATEGORY:
measurement unithourskilogramsliftings...
PARAMETER FOR CALCULATION detailed specification of parameters
ADDITIONAL INFORMATION | FURTHER CALCULATIONS
ADVICE | REFERENCE | SEE ALSO
operatorPARAMETER FOR CALCULATION
detailed specification of parameter
Description
Indicator category: The name of the performance indicator / indicator group
Influencing PI Influenced PIIN: Other performance indicators which influence this performance indicator
Specification Calculation
COCKPIIT Dimension
Recording
the collection regularity of the performance indicator
OUT: Performance indicators which are influenced by this performance indicator
entitiyprocessresource
chain operational performanceservice quality performance
financial performanceenvironmental performance
the detailed description of the performance indicator
1211109876543211 2 3 4
1 21
1 - 521 - 365
monthlyquarterly
six-monthlyyearly
weeklydaily
infrastructure equipment labourprehaulage transhipment mainhaulage endhaulage
information loading untis documentsorderdoor-to-door
/
+
-
:
*
divide
add
minus
compare
multiply
123
TIMEQUANTITYMONEY
PI
INDICATOR TABLES
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chperformance tablesexample: chain system dimension
Total order lead time | cycle time
On-time service
Order completeness
Transport lead time
Overall damages | losses | thefts
Delays (arrvials | departures)
Noise
Total transport greenhouse gas emissions (CO2)
Transport and economic development
Total transport cost
1.1.1
1.1.2
1.1.3
1.2.1
1.2.2
1.2.3
1.2.4
1.2.5
1.2.6
1.2.7
- Average order to invoice time- Order to invoice time development
- Percentage of transports on-time
- Percentage of consignments received as contracted- Percentage of loading units received as contracted- Physical accounting correspondence
- Percentage of delays- Percentage of critical delays
- Total origin-destination lead time- Average origin-destination lead time
- Percentage of transports with damages | losses | theft- Percentage of damaged loading units- Damages | losses | thefts per ton-kilometer- Development of damages | losses | thefts | over time
- Percentage of people exposed to noise class 1- Status | expansion of noise barriers- Percentage of vehicles equipped with noise reduction
- Average diesel consumption- Diesel Co2 per transport- Equipment electricity Co2 per transport- Infrastructure electricity Co2 per transport
- Ton-kilometers GDP ratio
- Total origin-destination transport cost | price | proceed- Development of transport cost | price | proceeds over
Performance Indicator
operational
service quality
financial
environmental
(B) performance dimension
financial
environmental
service quality
service quality
service quality
operational
loading unit documentsinformation
transhipment mainhaulage endhaulage
prehaulage
labourinfrastructure equipment
(1)chain
(3)process
(4)resource
(2)entity
financial performance
service quality performance
operational performance
environmental performance
orderdoor-to-door
(B) performance dimension
PERFORMANCE INDICATORS
• 3 standard processes and 1 framework covering :
– 3 transport modes:• rail | road | inland waterways + rolling and floating/swimming road
– 4 system dimensions:• chain | entity | process | resource
– 4 performance dimensions:• operational | service quality | environmental | financal
– 36 Performance Tables including• 96 Performance Indicators
– 24 chain PIs– 13 entiy PIs– 14 process PIs– 45 resource PIsco
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consignor
terminal
consignee
vessel/open sea
stripping
M2
re not considered in detail
M3
M4
P1P2
E1
E2
port, airport aircraft/airway
P3
shunting
terminal
shunting
Stuffing P: prehaulage M: mainhaulage E: endhaulageT: transhipment T: transhipment
shunting shunting
M1
M3
TN TN
loading unit
(4.1
) inf
rast
ruct
ure
(4.2
) equ
ipm
ent
(4.3
) lab
our
(4) r
esou
rce
(A) s
yste
m
dim
ensi
on
focu
s
INDICATOR TABLES
DOOR-TO-DOOR TRANSPORTPERFORMANCE FRAMEWORK
PERFORMANCE INDICATORS
University of Natural Resources and Life Sciences, ViennaDepartment of Economics and Social SciencesInstitute of Production and LogisticsFeistmantelstraße 4, 1180 Vienna
http://www.wiso.boku.ac.at/pwl.html
Univ. Prof. Manfred Gronalt | [email protected]
h2 projekt.beratung KG Obere Viaduktgasse 10/7, 1030 Vienna
http://www.h2pro.at
Martin Posset | [email protected] Häuslmayer | [email protected]
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