key performance indicators for mutual retail: presented by: ademola ‘fagbayi
TRANSCRIPT
KEY PERFORMANCE INDICATORS FOR MUTUAL RETAIL:PRESENTED BY: ADEMOLA ‘FAGBAYI
8 KEY RESULT AREAS IN RETAIL OPERATION
RECRUITMENT/SELECTION
TRAINING/RE-TRAINING
PROSPECTING:(SOURCING FOR NEW ACCOUNTS)
PRESENTATION/INTERVIEW
CLOSING SALES
DOCUMENTATION/RECORD KEEPING
REPORT/ORDER PROCESSING
CUSTOMER SERVICE/FOLLOW UP
KRA
Key Result AreasThe areas in which I must
accomplish specific results that, when collectively achieved, fulfill the job
function
Performance Standards
My job in this Key Result Area will have been done well when the following conditions exist
Duties and ActivitiesWhat are the activities that I
must do to accomplish the key results?
Key Skills, Knowledge, and Abilities
What must I know how to do in order to reach these
results?
1 RECRUITMENT/SELECTION 4 TIMES ANUALLY 50 MARKETRS PER UNIT GLOBAL: 10,000
MARKETERS ANNUALLY
RECRUITMENT MODELS NEWSPAPER ADVERTISEMENT RADIO/TELEVISION ADVERT. ONLINE ADVERTISEMENT DIRECT RECRUITMENT
THROUGH REFERRALS APTITUTE TEST SELECTION INTERVIEW
PEOPLES SKILL DEFINE OBJECTIVE GOAL ORIENTATION EMOTIONAL
INTELLIGENCE
KEY RESULT AREAS
KRA
Key Result AreasThe areas in which I must
accomplish specific results that, when collectively achieved, fulfill the job
function
Performance Standards
My job in this Key Result Area will have been done well when the following conditions exist
Duties and ActivitiesWhat are the activities that I
must do to accomplish the key results?
Key Skills, Knowledge, and Abilities
What must I know how to do in order to reach these
results?
2 TRAINING TRAINING DURATION: 4 TIMES ANNUALLY MINIMUM : ONE WEEK MAXIMUM: TWO WEEKS
EVALUATING TRAINING NEEDS SETTING TRAINING OBJECTIVES IDENTIFY KNOWLEDGE GAP BUILD TRAINING CONTENT DESIGN TRAINING TIME TABLE DETERMINE TRAINING COST SELECT TRAINING STYLE
SALES/MARKETING SKILL
PRODUCT KNOWLEDGE
INDUSTRY KNOWLEDGE
INTERPERSONAL SKILL
PEOPLES SKILL MANAGEMENT
SKILL
KEY RESULT AREAS
KRA
Key Result AreasThe areas in which I must
accomplish specific results that, when collectively achieved, fulfill the job
function
Performance Standards
My job in this Key Result Area will have been done well when the following conditions exist
Duties and ActivitiesWhat are the activities that I
must do to accomplish the key results?
Key Skills, Knowledge, and Abilities
What must I know how to do in order to reach these
results?
3 PROSPECTING ALL MARKETRS MUST PROSPECT DAILY
MAKE 20 PROSPECTIVE CONTACTS DAILY
CONDUCT 10 INTERVIEW DAILY CONDUCT 2,500 INTERVIEW
ANNUALLY
GENERAL LEAD/REFERERAL
DETERMINE MARKET SELECT PROSRECTING
STYLE: DIRECT OR REFFERAL
KEEP PROSPECTING RECORD
CONFIDENCE ENTHUSIASM GOAL ORIENTATION PRODUCT KOWLEDGE INTERPERSONAL SKILL PLANNING
KEY RESULT AREAS
KRA
Key Result AreasThe areas in which I must
accomplish specific results that, when collectively achieved, fulfill the job
function
Performance Standards
My job in this Key Result Area will have been done well when the following conditions exist
Duties and ActivitiesWhat are the activities that I
must do to accomplish the key results?
Key Skills, Knowledge, and Abilities
What must I know how to do in order to reach these
results?
4 PRESENTATION/INTERVIEW
CONDUCT 10 INTERVIEW DAILY
MINIMUM 2500 ANNUALLY
PERSONAL GROUP PRESENTATION
DIRECT CONTACT WITH THE PROSPECT
TELEPHONE CONTACT E-MARKETING MAILLING
SALES/MARKETING SKILL
PRODUCT KNOWLEDGE
COMMUNICATION SKILL
INTERPERSONAL SKILL
KEY RESULT AREAS
KRA
Key Result AreasThe areas in which I must
accomplish specific results that, when collectively achieved, fulfill the job
function
Performance Standards
My job in this Key Result Area will have been done well when the following conditions exist
Duties and ActivitiesWhat are the activities that I
must do to accomplish the key results?
Key Skills, Knowledge, and Abilities
What must I know how to do in order to reach these
results?
5 CLOSING/SALES 1 BUSINESS WEEKLY 50 BUSINESSES
ANNUALLY (AVERAGE) PRODUCT MIX
MONITORING SUPERVISION EVALUATING DAILY ACTIVITY
RECORD
SALES/MARKETING SKILL
CLOSING SKILL
KEY RESULT AREAS
KRA
Key Result AreasThe areas in which I must
accomplish specific results that, when collectively achieved, fulfill the job
function
Performance Standards
My job in this Key Result Area will have been done well when the following conditions exist
Duties and ActivitiesWhat are the activities that I
must do to accomplish the key results?
Key Skills, Knowledge, and Abilities
What must I know how to do in order to reach these
results?
6 DOCUMENTATION/ RECORD KEEPING
ALL MARKETERS MUST HAVE:
LEAD BOOK DAILY ACTIVITY BOOK PRODUCTION RECORD
BOOK PAYMENT RECORD BOOK
SUPERVISION AND MONITORING
REVIEW EVALUATION SURVEY
ANALYTICAL SKILL
KEY RESULT AREAS
KRA
Key Result AreasThe areas in which I must
accomplish specific results that, when collectively achieved, fulfill the job
function
Performance Standards
My job in this Key Result Area will have been done well when the following conditions exist
Duties and ActivitiesWhat are the activities that I
must do to accomplish the key results?
Key Skills, Knowledge, and Abilities
What must I know how to do in order to reach these
results?
7 ORDER PROCESSING 24 HOUR DELIVERY OF RECEIPTS
24 HOUR POLICY DELIVERY AFTER UNDERWRITING.
MONITORING AND EVALUATION
PROCESS AND SUBMIT ORDERS
INTER BOUNDARY MANAGEMENT SKILL
PROCESS FLOW UNDERSTANDING
RECORD KEEPING
KEY RESULT AREAS
KRA
Key Result AreasThe areas in which I must
accomplish specific results that, when collectively achieved, fulfill the job
function
Performance Standards
My job in this Key Result Area will have been done well when the following conditions exist
Duties and ActivitiesWhat are the activities that I
must do to accomplish the key results?
Key Skills, Knowledge, and Abilities
What must I know how to do in order to reach these
results?
8 CUSTOMER SERVICE/FOLLOW UP
80% BUSINESS RETENTION
CONTACT CUSTOMER KEEP RECORD SERVICE EXISTING ACCOUNTS MEETING CUSTOMERS
CONCERN AND NEEDS
INTERPERSONAL SKILL
ANALYTICAL SKILL
KEY RESULT AREAS