“It is very rewarding to see the improvements in standards that you have put in place. The residents and other service users

have expressed their approval and the appreciation of the service provided. In a recent status survey, resident satisfaction in

the cleaning service has increased significantly.”

Facilities & Asset Manager, Pathmeads Key Places, January 2010

Genesis Key Places (formerly Pathmeads Key Places) provides living accommodation in Central London for Key

Workers associated with some of London’s leading Hospitals (including Great Ormond Street Hospital, The

Royal Free and UCLH).

Cleaning of Communal kitchens, toilets, laundry rooms, circulation areas and carrying out grounds

maintenance within Key Worker Accommodation, covering 11 sites in London: John Astor House,

Warwickshire House, Elizabeth House, Emerson Bainbridge House, Bonham Carter House, Baker House,

Chandler House, Tailor House, 12-28 Bernard Street, Princess Christian House, Acorn Estate (Kilburn).

Daily cleaning to communal areas

Window cleaning (external and internal)

Carpet cleaning

External areas

Deep cleaning

Grounds maintenance

Feminine Hygiene

Void cleaning

Scheduled periodic cleaning

Dealing with an inadequate inherited workforce

One of the greatest challenges that Julius Rutherfoord faced during implementation of this contract, was the

inherited workforce which proved to be inadequate. From the onset they were not able to keep up with the high

standards we demand and after deciding to leave they were successfully replaced by existing Julius

Rutherfoord staff. Only one original member of staff has remained with us and after spotting great potential in

him, he was promoted to Site Supervisor. Three years later, his outstanding management skills have earned

him further promotion and he’s now one of our Area Supervisors and our clients absolutely love him.

More importantly, Julius Rutherfoord has transformed the standard of cleaning and received numerous

accolades from the residents and the Client. We have also been informed that where Tenant Surgeries were

90% dominated by cleaning issues now cleaning is raised on the Agenda and immediately passed over as there

are never any cleaning issues.