keynote nyc: give power to your people_customer_success_lahey
TRANSCRIPT
Agenda
• How has Customer Success been helping you • How will we help you even more • Upcoming events
Helping you with Support By the numbers
Cases in 2014
38,000 52% A Grades
80% Average Score
1,976 Survey Results
38% Perfect Score
42% Promoters
Chat Is the highest rated channel for support, and we’re continuing to invest in it. 24x5 August Launch
1,253 Customers
7,202 Admins
3,299 Cases
89% Satisfaction
Helping you with Self-Serve Education
Guided Learning Paths Weekly Webinars every Wednesday New Integrated Knowledge Portal
Jobvite Engage Strategic Services
Create and utilize a larger talent pipeline Launch compelling campaign programs
Drive higher recruiter adoption Measure success with precision
And, Looks like you agree! Back-to-Back Stevie® Winners
Best Customer Success Department
Best Front Line Support Team
Customer Service Manager of the Year
How we’ll help even more
Expanded training webinars
More Engage services, including an Engage Bootcamp and Managed Services
New reporting and data services
Technical Account Management