keys bd deck 14072016
TRANSCRIPT
© Keys Hotels
A part of Berggruen Holdings Inc.
“the KEY to unlock OPPORTUNITIES”
© Keys Hotels
© Keys Hotels
We are
Asset owners
• of our 7 hotels
Asset managers
• Of our 5+5+8=18 hotels under
management, franchise and
revenue sharing model
NICHOLAS BERGGRUEN Founder and President
“With net equity in excess of 2 billion dollars, Berggruen Holdings invests across a wide range of industries, continents and
asset classes, including direct private equity, real estate, alternative energy,
financial instruments and basic industry startups.”
Our parent group Berggruen Holdings
© Keys Hotels
© Keys Hotels
“Affordable luxury” “A smart choice” “A value brand”
Our brands
Premium upper mid-market category
Our core mid-market category
An alternate accommodation; economy category
Upscale business Leisure travel Grand celebrations
Conventional business Leisure travel Special gatherings
Bed Breakfast Keys Comfort
© Keys Hotels
Our strategy LOCATION
Strategic locations help us spread our reach to the appropriate client base
THE 5 DRIVERS
1
2
3 4
5
PRICE
Dynamic pricing helps us manage different
customers via revenue management
BRAND
Crisp sub brands to rightly position the product and
service offering per customer segment
DISTRIBUTION
Multiple distribution channel to enhance reach; focused
transition towards right mix of corporate and retail customer to
offline and online sales
REFERRAL
Increase customer stickiness to the brand through referrals and online
reputation management
© Keys Hotels
We are expanding our presence across the country.
Currently we are
1. LOCATION
© Keys Hotels
HARIDWAR
with ~2000 Keys
in 18 cities
25 operational hotels
AN G A L ORE
TH I R U V A N AN THA P U RA M
K O CH I
P U N E
M AH AB A L E S HW A R
G O A
A UR A NG A B A D
S HI RD I
L U D HI A N A
S I LV A SS A
CH EN N A I
T I R U P A T I
VISAKHAPATNAM
M U M B A I
B
KEYS PRIMA
KEYS HOTELS
KEYS LITE
OPENING SOON
CALICUT
HARIDWAR
MUSSOORIE GURGAON
JAIPUR
MANALI
© Keys Hotels
We have a right mix of inventory management and pricing
2000+
Inventory Pricing strategy
+ Demand based Competition based Differential pricing
We believe in RevPAR (Revenue per
available room) strategy
2. PRICE
ROOM SIZE
325 sq. ft. upwards
ROOM AMENITIES
Tea-coffee maker, Safe, Mini-bar, Enhanced bathroom, Cozy beds, LCD television
FOOD AND BEVERAGE
Multiple dining options,
Banquet / conference halls, Bar, In-room dining
OTHER FACILITIES
Gym, Swimming pool, Business Centre, Board room, Spa, Complimentary Wi-Fi
ROOM SIZE
225 sq. ft. upwards
ROOM AMENITIES
Tea-coffee maker, Safe Mini-bar, Power showers, Cozy beds, LCD television
FOOD AND BEVERAGE
All day diner, Banquet / conference hall, Bar, In-room dining
OTHER FACILITIES
Gym, Business Centre, Board room, Complimentary Wi-Fi
© Keys Hotels
3. BRAND
We have an aptly positioned brand offering for different market segments
ROOM SIZE
` 150 sq. ft. upward
ROOM AMENITIES
Tea-coffee maker, Hygienic washrooms, Television, Air conditioning
FOOD AND BEVERAGE
Breakfast provision, Limited room service
OTHER FACILITIES
Complimentary Wi-Fi
© Keys Hotels
KEYS PRIMA PARK ESTIQUE, PUNE
KEYS PRIMA EVERSHINE, MAHABALESHWAR
KEYS PRIMA TEMPLETREE, SHIRDI
KEYS PRIMA, HARIDWAR Upcoming!!
Executive twin room Executive room Deluxe room
Banquet Conference
Mahabaleshwar Wi-Fi Gym Spa Pool
86 ROOMS
F&B
3 Keys café Unlock bar Le pizzeria
© Keys Hotels
Classic superior | Premium | Boutique lifestyle and more…
Pune Wi-Fi Gym Spa Pool
Banquet Conference
115 ROOMS
3 All day restaurant Poolside restaurant Lounge bar F&B
© Keys Hotels
Shirdi Wi-Fi Tea-coffee maker Kid’s zone Pool
Keys room Junior suites
Banquet Conference
87 ROOMS
1 Keys cafe
F&B
© Keys Hotels
© Keys Hotels
AURANGABAD
BENGALURU
CHENNAI
GOA
KOCHI
LUDHIANA
MUMBAI
PUNE
SILVASSA
TIRUPATI
THIRUVANTHAPURAM
CALICUT
VISAKHAPATNAM
GOA
GURGAON
Upcoming!!
Upcoming!!
Whitefield, Bengaluru Wi-Fi In-room dining Ghar ka swad
Keys Keys Indulge Studio apartment…
• Banquet • Conference • Business center • Pool
222 ROOMS
2 Keys café Unlock bar
F&B
© Keys Hotels
Gym
Hosur Road, Bengaluru
Keys Keys Indulge 159
ROOMS
2 Keys café Unlock bar
F&B
© Keys Hotels
Wi-Fi In-room dining Ghar ka swad Gym
• Banquet • Conference • Business center
Thiruvananthapuram Wi-Fi Tea-coffee maker
Keys Keys Indulge 101
ROOMS
1 Keys café
F&B
© Keys Hotels
• Banquet • Conference • Business center
In-room dining Ghar ka swad
Pimpri, Pune Wi-Fi
Keys room Junior suites 101
ROOMS
2 Keys café Unlock bar
F&B
© Keys Hotels
• Banquet • Conference • Business center
In-room dining Ghar ka swad Gym
Ludhiana Wi-Fi
Keys room
95 ROOMS
2 Keys café Unlock bar
F&B
© Keys Hotels
• Banquet • Conference • Business center
In-room dining Ghar ka swad Gym
Kochi Wi-Fi
Keys room Junior suites 151
ROOMS
2 Keys café Unlock bar
F&B
© Keys Hotels
• Banquet • Conference • Business center
In-room dining Ghar ka swad Gym
Mumbai Wi-Fi Tea-coffee maker Pool
Keys room Junior suites 131
ROOMS
2 Keys café Unlock bar
F&B
© Keys Hotels
• Banquet • Conference • Business center
In-room dining
Chennai
Keys room Junior suites 30
ROOMS
2 Keys café Unlock bar
F&B
© Keys Hotels
• Banquet • Conference • Business center
Wi-Fi In-room dining Ghar ka swad Gym
Goa Tea-coffee maker Pool
Keys room Junior suites 125
ROOMS
2 Keys café Unlock bar
F&B
© Keys Hotels
• Banquet • Conference • Business center
Gym Wi-Fi
Aurangabad Wi-Fi
Keys room Junior suites 62
ROOMS
2 Keys café Unlock bar
F&B
© Keys Hotels
• Banquet • Conference • Business center
In-room dining Gym Spa
Silvassa Tea-coffee maker Kid’s zone Pool
Keys room Junior suites 85
ROOMS
2 Keys café Unlock bar
F&B
© Keys Hotels
• Banquet • Conference • Business center
In-room dining
Tirupati Wi-Fi Tea-coffee maker Bottled water
Keys room Junior suites
• Banquet • Conference • Business center
61 ROOMS
2 Keys café Unlock bar
F&B
© Keys Hotels
In-room dining
Kozhikode Wi-Fi Tea-coffee maker Bottled water
Keys room Junior suites
• Banquet • Conference • Business center
75 ROOMS
2 Keys café Gates
F&B
© Keys Hotels
In-room dining
© Keys Hotels
GURGAON
MUSSOORIE
MUMBAI
JAIPUR
MANALI Upcoming!!
© Keys Hotels
Keys Lite Royal Classic, Thane Keys Lite Metro Palace, Mumbai
Keys Lite Nimantran, Navi Mumbai Keys Lite Godwin, Mumbai
Keys Lite Basera, Mussoorie
Keys Lite Om Niwas, Jaipur
© Keys Hotels
Moulsari Avenue, Gurgaon Mussoorie, Uttrakhand Keys Lite Camria, Siris Road, Gurgaon Keys Lite Camria, MA, Gurgaon
Keys Lite Camria Executive, Siris Road, Gurgaon
Keys Lite Smart Inn, Jacaranda Marg, Gurgaon
© Keys Hotels
+
2500+ Sales workforce
40+ sales work force spread across : Delhi, Mumbai, Bengaluru, Hyderabad, Trivandrum, Cochin, Pune, Chennai, Ludhiana, Chandigarh, Kolkata, Ahmedabad, Surat
900+ Corporate accounts
1500+ Small and medium enterprises
Distribution channels
online offline
Brand.com
- 20+ OTA
(online travel agents) - Groupon... - Meta search engines
- MICE (Meetings, Incentive, Conference, Agents) consolidators -Travel agents -Just-dial -call center -cross selling across all existing properties
4. DISTRIBUTION
We have a perfect blend of engaged sales team, enhanced distribution channels and deep corporate relationships to drive revenue
Automobile
Banking / insurance
Construction
Others
Fashion /lifestyle
MNC Petroleum
Telecom
Our diverse corporate client platter
Consumer goods
Electronics
© Keys Hotels
© Keys Hotels
5. REFERRAL
Our operational expertize drives guest experience which is echoed through the ongoing guest referrals
Our guest referral score
89% 90% 96%
Of our guests would refer us
to a friend
Of our guests are likely to
revisit us
Of our guests are satisfied
with our brand
© Keys Hotels
2016 : Most Preferred Business Hotel (Pimpri, Pune) & Customer Delight Hotel of the Year(Shirdi).
Travelers Choice Award (Shird) : 2nd Position in India & 4th in Asia.
Keys Hotels (Tirupati) is 15th in India as most preferred on Trip Advisor
Accolades
2015 : KEYS Hotels is awarded among Mumbai’s Hot 50 Brands at Mumbai Brand Summit & Awards
Mahabaleshwar won Gold Circle Award from Agoda. Goa, Thiruvananthapuram ,Hosur Road ,Ludhiana Won ‘Better Holiday Awards” –Holiday IQ . Ludhiana won Excellent Performance Award –GoIbibo
© Keys Hotels
Accolades
2014 : Mahabaleshwar was chosen by 2014 Traveler's Choice, ranking it as 8th among Top 25
Hotels in India for families. Shirdi was ranked 4th in the same category.
KEYS Hotels was awarded among Mumbai’s Hot 50 Brands at Mumbai Brand Summit &
Awards.
2013 : 9 KEYS Hotels received ‘Certificate of Excellence’ by TripAdvisor.
2012 : 6 KEYS Hotels received ‘Certificate of Excellence’ by TripAdvisor. 2012 : Trivandrum was chosen by Travelers in TripAdvisor as the 10th most trendiest hotel in India. 2009 : Finalist at The World Hospitality Awards in Paris for ‘Best Innovative Concept’ in Limited Service Hotels.
© Keys Hotels
Our guests speak of us
Evershine Keys Prima Resort
“Super hotel...great memories to take along”
“Excellent Resort & Staff”
“Very good ambience, conveniently located, very clean, curteous staff.”
Keys Hotel Pimpri, Pune
“good hotel for short business trip”
“Fantastic ambiance and good facilities”
“A pleasant stay”
Keys Hotel Kochi
“Beautiful Interior ! Awesome Food”
“Good experience yet again”
“Excellent hotel for single as well as family stay”
© Keys Hotels
Performance Glimpse FY ’15 – ‘16
portfolio sales Unit:
1-30%
17%
3%
portfolio ARR Unit: 2-14%
portfolio RevPar Unit: 6-74%
18%
portfolio occupancy
Unit: 2-17%
31%
portfolio GOPs Unit:
above100%
Online sales hotel business 12-334%
~125%
9%
Year on year
© Keys Hotels
Source : Manav thadani Uncensored
The owner’s sentiment survey Most preferred international and domestic brand 2016
Marriott
Hyatt
Starwood
IHG
Accor Hotels
Hilton
Carlson Rezidor
Wyndham
Keys
Choice
Oberoi
Taj
ITC
Leela
Lemon Tree
Sarovar
Royal Orchid
The Lalit
Concept
ITDC
© Keys Hotels
Our Share of Voice Till June 2016
Publication Type Keys Hotels Ibis Lemon tree
English Business Newspaper 44 0 39
English Daily Newspaper 3 0 1
English Trade Magazine 4 0 0
Regional Daily Newspaper 10 0 0
Regional Daily Newspaper 10 0 0
Regional General Magazine 1 0 0
Online 17 0 0
Total 79 1 40
66%
33%
1%
© Keys Hotels
Partner with us
With almost a decade in hospitality we strive to bring value to our brand and partners. We believe that due to the below factors, we are a partner of choice.
#1 domain strength
#2 brand credentials and credibility
#3 strong and lasting corporate relationships
#4 digital and online distribution competencies
#5 strong and efficient operating platform
#6 powerful partner network
#7 Consistency and guest-centricity
© Keys Hotels
Our management team
World class management team with years of experience in hospitality
Team’s foundations for the business
• Product concept and specifications through a meticulous study of the customer requirements
• Defined and sign off on brand standards and pre opening and operating processes
• Robust network for distribution including a strategy for the web and revenue management
• A detailed human resource strategy for acquiring and retaining talent and the Keys work culture
© Keys Hotels
The Team
Operational force Commercial force
Human Resources
Project Development
Quality & Guest Relation
Food & Beverage
Engineering
IT
Training
Revenue Management
Global Sales
PR & Brand Communication
Marketing
E-commerce
Finance & Controlling
&
© Keys Hotels
Anshu Sarin : Chief Executive Officer
Vikas Chadha : Chief Financial Officer
Arpan Dutta : Head Operations
Shailesh Srivastava : Head Sales
Kaustubh Lawande : Head Online Revenue
Arif Khan : Head Human Resource
Mansingh Rathore : Head Materials and Procurement
Sreejit Narayanan : Head Projects
Vinita Negi Panwar : Director Business Development
Anurag Mishra : Head Marketing
© Keys Hotels
www.keyshotels.com
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