Welcome to KFCOur Team Members:-

Sachin GoleDarshana KoliAshish PatekarNinad RedekarRicha MishraSantosh MasrankarPratik. Patil

GIMSR MMS-I 2010-12

KFC History

KFC is based in Louisville, Kentucky, and is the world’s most popular chicken restaurant chain.

Founded by Colonel Harland Sanders in 1952.

More than 11,000 outlets, worldwide.

85 countries and territories around the world.

8 million customers each day.

Yum! Brands is run by David Novak,

Chairman & CEO

KFC Division is run by Cheryl Bachelder,

President and Chief Concept Officer

KFC Products

Fried Chicken

Sandwiches

Twister Shish Kebab

Hamburgers

Chili Cheese Fries

Boneless Banquet

KFC’s Main International Operations.

Australia Bangladesh ChinaGermany India JamaicaSingapore

From $105 to 7.2 Billion in 50 years 1952, Col. Sanders started franchising his recipe door to door financed by

his $105.00 SS Check

1964, Col Sanders had more than 600 franchised outlets in the US and Canada.

1964, Sold his interest in his company for $2 million to a group of investors.

1966, KFC went public

1969, Listed on the NYSE

1971, KFC was acquired by Heublein Inc. for $285 million.

1982, Heublein & KFC Inc. was acquired by RJ Reynolds

1986, RJ Reynolds & KFC, was acquired by PepsiCo, Inc. $840 million.

1997, PepsiCo, Inc. spined-off of its qsr’s into independent Tricon Global Restaurants.

2002, Tricon changed it's corporation name to Yum! Brands, Inc. .

NOW:

◦ Yum Brands, Inc. is the world's largest restaurant company in terms of system units with nearly 32,500 in more than 100 countries and territories.

◦ Yum! Brands, Inc., is a Fortune 300 company

◦ Yum! Brands, Inc. global system sales totaled more than $22 billion in the year 2001.

◦ Current Market Cap value on the NYSE is 7.2 Billion

Strategic Management

• KFC will introduce their present and new products and services into new geographic/demographic areas.

Market Development

• Bring back rotisserie chickenProduct Development

• Add more to KFC product & service variety to the patients

Concentric Diversificatio

n

Implementations

Market Research

• Determine area’s demand to determine boundaries

Expand menu

• Healthier choices

Meals will be sold at

cost• Determine

effects on budget

Security & Audit

It provides complete security services, such as user authentication, electronic signature and transaction activity control.

BENEFITS Robust Password PolicyAudit Trail

Training & Development

• TD intuitive interface makes it easy to organize, schedule, deliver, track and report all the information necessary to support your e-learning strategy.

• BENEFITS• Easily manage course administration, class

scheduling, curriculum and course dependency controls and notification of scheduled classes.

• Proactively notify employees, supervisors and administrators of training needs

• Get proactive notification before training expires.

Operations to ensure Good Quality Food

Aim for high quality food and committed to ensure food safety by stringent control to maintain our standards◦ Cook their products well above the minimum

temperature recommended by WHO◦ Follow standard procedure to minimize risk of cross

contamination between raw and ready-to-eat products

◦ Use of non-hydrogenated palm oil that contains insignificant amount of trans fat and it is 100% free

◦ Team of food technologists constantly experimenting with new flavors and creative concepts to provide

more values, choices and healthy options for their customers

Supplier Quality

• Conduct an annual supplier audit namely the STAR AUDIT which is a YUM proprietary programme.

• The STAR AUDIT comprises two versions:-• The Food Safety • Quality Systems Audits

• Suppliers performances are constantly monitored through regular submission of quality reports

• Food technologists conduct quarterly QA evaluations on in-house suppliers

• KFC use quality raw materials from reputable suppliers such as NESTLE, UBF, McCain & Jomalina

KFC HACCP Programme

• KFC established Hazard Analysis Critical Control Programme(HACCP)

• It is a management system for the assurance of food safety

• It includes identifying, evaluating and controlling hazards i.e. physical, biological & chemical to ensure food safety.

Kitchen Operations

Different Crew

Different utensils

Different Cooking

Area

HOUSE KEEPING OPERATIONS

KFC have a field service team Of QA personnel known as CHAMPS Recognition Specialist to conduct regular evaluations

The evaluation covers the cleanliness and sanitation of the premises and equipment, personal hygiene, hospitality in service, accuracy in the serving order, good maintenance, product quality standards and speed of service.

KFC follows strict temperature control and shelf life to ensure the food served to their customers is safe and fresh

Contd…

• The main attributes for KFC restaurant excellence are CHAMPS• C- Cleanliness• H- Hospitality• A - Accuracy• M- Maintenance• P - Product Quality• S - Speed of Service

MYSTERY CUSTOMER PROGRAM• KFC has Mystery Customer Program

known as CHAMPSCHECK which evaluates customers experience in their restaurants.

• They have appointed a reputable surveillance company to check against the CHAMPS concept• Every restaurant is subjected to a visit by

a Mystery Customer and the dine-in/take away experience is evaluated and scored• KFC sets a minimum standard of 90% as

passing score for this evaluation

SANITATION/PERSONAL HYGIENE• KFC’S daily operations manual clearly

highlights each step of the sanitation procedure to ensure strict compliance• Each staff has to under go the Food

Handler’s Course conducted internally by KFC which is recognized by the Ministry of Health• They have implemented a hand washing

procedure to ensure each staff washes his/her at least once every hour and whenever necessary• KFC constantly focus on using disposable

gloves and sanitized scoops

PEST Control

• The trained service teams conduct regular inspections which include night treatment after operations hours and also provide follow-up checks during operation hours whenever needed

• All pesticides are approved by Pesticide Board and Material Safety Data Sheet on file for staff reference.

Thank You…