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TRANSCRIPT
1. INTRODUCTION1
Introduction
As multiple skills and competencies combine to realize technology-driven business
transformations, software development continues to be the largest software engineering
activity across enterprises. Drivers for custom-built solutions for clients are based on
innovative use of technology to achieve competitive advantage and differentiation. As
organizations drive towards iteration of their business and IT strategies, outsourcing IT
application development allows focus on core businesses with benefits across the
business spectrum.
KGISL's well-honed capabilities and service methodologies address specific needs of
enterprise IT programs, and Internet technology product development. KGISL IT
services complement to define, optimize and align enterprise business strategy with
technology initiatives in a comprehensive IT outsourcing framework that ensures cost-
effective and efficient management of customer IT operations.
An enterprise will benefit from seamless coordination across strategy, implementation,
and management of their technology programs; and from KGISL's expertise in focused
industries, strong quality orientation, cross-technology expertise, and distributed project
management capabilities. A proper understanding of this synthesis motivates every
engagement, enabling KGISL to deliver technology solutions that give its clients the
decisive competitive advantage.
KGISL has a strong record of success in custom-built solutions and through this
process has perfected its processes which continue to be the key success drivers for
these engagements.
KGISL provides both end-to-end solutions (analysis to maintenance) and specific
design/development services.
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2. Industry profile3
PROFILE OF KGiSL
KGISL is a division of $500 million KG Group conglomerate that has diverse
interests in various fields like Textiles, Engineering, Finance, Healthcare, Education,
Travel, and Entertainment.
KGISL is an EN ISO 9001:2000 company certified for its compliance to
international quality standards and procedures, in Software Engineering and
Engineering Design Services. KGISL is also an SEI CMM® Level 4 company.
KGISL was incepted in the year 1994, under the astute leadership of Ashok Bakthavathsalam, with the dream of becoming "The Most Admired Global IT Company
known for its quality, timely delivery, and cost effectiveness of services."
KGISL commenced commercial operations in 1996-97 and initially focused on
meeting the Y2K remediation needs of Fortune 500 companies. Since then, it has
successfully delivered cost-effective solutions in the area of Enterprise Resource
Planning (ERP), Engineering Design Services and Web Solutions to clients worldwide.
KGISL, an acclaimed Information Technology (IT) consulting company is also a
provider of specialty Business Process Outsourcing (BPO) services.
In December 2000, KGISL ventured into the US market with its wholly-owned
subsidiary KG Information Systems Incorporated (KGISI) based at Detroit, Michigan.
KGISI today also has a branch office at San Jose, California. KGISL also has a strategic
interest of 33% in Swift Alliance Inc., US which provides ERP solutions to small and
medium size enterprises in the US.
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3. Company Profile
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3.1 INDUSTRY PROFILE
The KG Group of Companies is one of the premier industrial groups in India. The KG
Group is a conglomerate of complementary multiple business units with a rich and
distinguished heritage based upon interests in healthcare, textiles, finance, information
technology, engineering education, travel and entertainment.
3.1.1 MISSION
Will to win in the competitive world by exceeding expectations.
Achieving the hallmark of success, a platform to attract customers.
Treating every goal/target as a challenge.
Creating value at every angle/turn in each of the business units.
Motivation through team work.
3.1.2 VISION
Innovation: Striving to be the best through being the first in all services and
solutions.
Quality Service: Always setting a target to exceed expectations.
Diversity: Stamping the quality mark on a diversified community.
Global View: Focus on the world market for constant improvement.
Customer Satisfaction: Setting a chain reaction of satisfaction in each customer
and creating reliability.
3.2 MOTTO
We make IT happen
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3.3 FOCUS
Serving the community for an improved and better life through its multi
commitments in healthcare and other services.
Providing means to the society for quality-oriented services.
Opening new opportunities in the diversified business units.
Keeping ahead with competitors in the market with services exceeding
expectations.
Conscientious contribution to the society through free healthcare services.
KGISL operates in the following domains
Manufacturing
Health Care
Finance & Banking
E-Commerce
Entertainment
Logistics
Communication
Utility
Retail
Service
Technology
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3.4 Beyond Business
At KGISL, success is measured not just in terms of financial or business profits, but
more importantly in terms of the difference KGISL as an entity makes to the very society
that has been the cornerstone of its existence. With its firm belief in its social obligations
and responsibilities as a leading employer and corporation in the region, KGISL is a
leader in the Society-Industry collaboration for betterment of the people of the country.
KGISL along with the KG Group of Companies strives to contribute to the very society
that nurtured its growth through its efforts in the Healthcare, Educational and Social
Welfare sectors.
It is this consciousness that makes KGISL a company with a difference!!
KG IIM
KG NIVH
KG Hospital
KG Eye Hospital
KGISL Effort in Gujarat
ThenThirumalai - Venkateshwara Temple
3.5 Quality Initiatives
Quality is the cornerstone of cutting edge IT solutions and as an SEI CMM® Level 4 company, KGISL fully appreciates the importance of the quality paradigm. KGISL
constantly benchmarks itself against international quality standards and is also today a
certified ISO 9001 service provider. Its Quality Initiatives mean its development
processes are sharply focused on enhancing the quality standards by aligning the
people, the business objectives with the processes and technology. Constantly following
up on this firm belief, KGISL has stringent quality assurance and control measures to
ensure its clients have nothing but the best of services.
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Establishing a mature process and improving it continuously to make it effective and
contemporary requires specialized process knowledge, quality management skills, and
exposure to the latest trends in industry, technology and best practices.
At KGISL it is equally important to innovate on project management and engagement
processes that enable it to deliver robust solutions for its clients within time and budget.
At KGISL, dedicated groups responsible for thought leadership drive the organizational
impetus to innovate. Process frameworks, methodologies, and reusable knowledge
objects combine with topical thought leadership to demonstrate innovation in solution
definition and engagement delivery for the client.
KGISL's varied experience with multiple vertical domains has enabled the company to
evolve a robust development process/methodology which ensures that client projects
measure up to expectations.
Extensive usage of process measurements helps KGISL constantly improve its quality,
productivity and on-time delivery capabilities, thus enabling it to provide innovative
software services.
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3.6 TOP MANAGEMENT TEAM
Dr. G. Bakthavathsalam
Chairman, KG Information Systems Private Limited
Alan H. Bushell
Vice Chairman, KG Information Systems Private Limited
Ashok Bakthavathsalam
Managing Director, KG Information Systems Private Limited
Sridharan Srinivasalu
Executive Director, KG Information Systems Private Limited
IT Services
KGISL provides consulting and IT services to clients globally and has always focused
on leveraging new technologies in a proven, cost-effective fashion. Our approach
focuses on new ways of business combining IT innovation and adoption while also
leveraging an organization's current IT assets. KGISL offers solutions that are robust,
scalable and easily integrated with a diverse range of products and technologies. At
KGISL, the focus is on continually defining, optimizing and aligning client's business
strategy with IT initiatives. We provide solutions for a dynamic environment where
business and technology strategies converge.
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We offer the following Services
Software Solutions
ECM Services
Maintenance Services
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3.7 INFRASTRUCTURE @ KGiSL
The Software Technology Campus of KGISL is spread over a 25-acre plot in
Saravanampatti, a serene locality about 12 kms from the hustling city life of Coimbatore,
Tamil Nadu, India. The Software and Business Process Outsourcing services division of
the company is anchored on the campus in a four level, 100,000 sq. ft state-of-the-art
building which provides a work environment comparable to any sophisticated facility in the
West.
The hi-tech facility houses over 400+ computers all linked to higher-end IBM Servers
connected through Layer 3 manageable switches.
The state-of-the-art hardware resources available at the facility are numerous like
IBM Netfinity Servers - Windows 2000/WINNT
IBM RS6000 Servers - AIX
IBM AS/400 Servers - OS/400
Linux Servers - Red Hat Linux
Unix Servers - SCO, HP
Sun Servers - Solaris
IBM 300GL Workstations.
Fully realizing the overwhelming importance of secure and reliable
communication network, the provision for a direct satellite communication earth
station was included in the blueprint of the facility. This Earth Station, setup and
run by STPI (Software Technology Parks of India) owned by the Government of
India, provides KGISL with a non-stop high bandwidth IPLC (International Private
Leased Circuit) connectivity of 8Mbps. This also includes a T1 line for non-stop
Internet connectivity. The setup is redundant at all levels, including redundant
optic fiber channel backup bandwidth of 2Mbps, satellite modems, power
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amplifiers, and backup UPS. The entire facility functions on a 24 hours, 7 days a
week work schedule. The campus is structured with a "walk-to-work model".
Apart from the impressive infrastructure facilities, KGISL also has a residential
complex within its campus for its employees. The campus also boasts of a 24-
hour cafeteria.
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4. Technology & Product Range
4.1 Software Solutions4.1.1 Methodology
KGISL's solutions are robust, scalable and will easily integrate with a diverse
range of products and technologies. KGISL's expertise spans the entire gamut of
application and custom development. At KGISL, its wide range of technological
expertise, application knowledge and consulting experience, enable it to develop
and integrate robust and scalable e-business solutions that keep end customer's
requirement in mind. The software development process, supported by a proven
onsite-offshore development methodology and quality management system,
shortens application development timeframes, providing significant business
benefits to customers.
The Software Solutions provided by KGISL comprise:
Client Server Technology
ERP
Web Solutions
Turnkey Projects
Microsoft.NET Practice
Linux/Open Source Practice
Content Management Solutions - Zope, Vignette
Workflow Management Solutions
Migration
Re-engineering services
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At KGISL proven expertise and experience is backed by world-class
engagement and development methodologies.
The methodology used for Enterprise Software Solutions includes:
1. Scoping
The scoping phase of the process primarily involves the identification of the client enterprise requirements and the identification and isolation of exact scope of the development effort.
This involves the following activities:
Requirements input from client
Requirements Research
Effort Estimation for Scoping
Identification of Roles and Responsibilities
Preparation & Presentation of Technical/Customer Scoping Proposal
Signing of Scoping Contract
User Requirements Study
Project Estimation
Technical Project Proposal & Plan
Project Contract Signing
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2. Study & Analysis
The Study and Analysis part of the development process involves elaborate study and analysis of client requirements identified in the User Requirements Study. At KGISL, professionals listen to client ideas, explore concerns, and contemplate all aspects of the problem - from underlying business processes to importance of change management to merits of various technologies - to craft unique information systems that move enterprise business forward and yield a measurable return on investment.
The study and analysis involves:
System Study User Interface Design SRS Preparation SRS Internal Review and Approval SRS Presentation Project Contract Review, Revision and Sign Off Preparation of Manuals
3. Design
The design phase involves defining fundamental software architecture for their application as well as making correct technology choices based on client requirements.Important activities involve:
Preparation of Architectural Design Document
o Final Database Structure
o Data Dictionary
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o ER Diagrams
Detailed Design Document
o Standards, Design, Coding Documentation
o Program specification
4. Implementation
The Implementation phase involves the actual coding and development of the application keeping in mind the architectural design and technology being used.
This includes:
o Coding
o Code Review
o Unit Testing
o User/Help Manual Preparation
5. Testing
KGISL adheres to international quality standards for building, testing, and implementation and conducts a multitude of quality adherence procedures and processes to ensure that the end product is nothing less than the best expected by the client. This includes:
o Integration Testing
o System Testing
o Deliverables Verification
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o User Acceptance Testing
o Alpha Release
o Beta Release
6. Installation
Following the full release of the application, KGISL consultants provide full back-up support in actual installation and during the running-in period.
The installation services usually involve:
o Final Release
o End User Training
o Warranty Period Changes
o Project Closure
5.2 Maintenance Services
5.2.1 Introduction
The experiences of the last century have forced users to adopt scalable and
extensible architectures that can support 24x7 business availability to
accommodate global customers and reduce development cycles to a minimum.
Maintenance of such applications requires dedication of resources at the
expense of focus on enterprise core competencies and significant cost.
Targeting client's resource optimization, KGISL provides wide range of
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Maintenance Offerings based on enterprise requirements.
At KGISL, the maintenance team relates easily to varying parameters such as
age of the systems, processes and standards followed, poor documentation, and
lack of expertise in relevant technologies. Perhaps the most important of all is
the understanding of business functionality of systems and the built-in rules of
the organization - the 'real productivity assets of the organization'.
Mature application maintenance processes include inter-linked processes such
as adaptive maintenance, preventive maintenance, and corrective maintenance.
A comprehensive methodology for application maintenance captures the
functionality and processes for the entire sustenance life cycle with the following
benefits to the enterprise.
Client Server Technology
Well Integrated Offshore/Onshore Team Model with a high degree of
Ownership
Established Processes
Project & Quality Management
Onsite Coordination/Support (if necessary)
A 24x7 offshore operation model
Significant cost saving on basis of:
o On Time & Material or Fixed Price
o Costs on actual, with visibility of Productivity Vs Cost
4.2.2 Methodology
Mature application maintenance processes include inter-linked processes such
as adaptive maintenance, preventive maintenance, and corrective maintenance.
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A comprehensive methodology for application maintenance captures the
functionality and processes for the entire sustenance life cycle with following
features:
1. Scoping
The scoping phase of the process primarily involves identification of client enterprise maintenance requirements and the identification and isolation of exact scope of the maintenance effort.This involves the following activities:
o Requirements input from client
o Requirements Research
o Effort Estimation for Scoping
o Identification of Roles and Responsibilities
o Preparation & Presentation of Technical/Customer Scoping
Proposal
o Signing of Scoping Contract
o User Requirements Study
o Project Estimation
o Technical Project Proposal & Plan
o Project Contract Signing
2. Study & Analysis
The Study and Analysis part of the process involves elaborate study and analysis of the client requirements scoping. At KGISL, professionals listen to client ideas, explore concerns, and contemplate all aspects of the problem - from underlying business processes to importance of change management to merits of
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various technologies.
The study and analysis involves:
Project Management Acceptance
User Requirement Study & UTAP hand over (preparation if not handed
over by client)
URS & UTAP Internal Review and Approval
SRS Hand Over (Preparation if not available)
SRS & STP Internal Review And Approval
SRS & STP Approval by Client
3. Design
The design phase involves defining fundamental software architecture documents and identifying the application technology choice based on client requirements.
Important activities involve:
Preparation of Architectural Design Document
o Final Database Structure
o Data Dictionary
o ER Diagrams
Detailed Design Document
o Standards, Design, Coding
Documentation
o Program Specification
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Unit Test Plan And Test Case
4. Maintenance The Maintenance phase involves actual maintenance activities keeping in with change requests generated by the client.This includes:
Change Request Receipt Impact Analysis
o Changes in Documento Changes in Codeo Changes in Databaseo Changes in Test Plan, Test Case, and Test Data
Effort Estimation Scheduling Effection of changes
5. Testing
KGISL adheres to international quality standards for testing, and implementation and conducts multitude of quality adherence procedures and processes to ensure that effected changes fit the proposed requirements.This includes:
Code Review/Unit Testing
Integration Testing
System Testing
Deliverables Verification
User Acceptance Testing
o Alpha Release
o Beta Release
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o Final Release
4.3 Testing Services4.3.1 Introduction
Attaining and maintaining the highest level of quality is of paramount importance
to today's businesses. To remain competitive, companies strive hard to increase
productivity, reduce cycle times and deliver defect-free products. It is all the
more complex in the info tech segment, where rapid changes in technology,
manpower and opportunity render the overall process prone to failure.
With the emergence of new economy, IT organizations worldwide are
increasingly favoring the use of third party testing services. Third party testing
enable enterprise gain confidence in IT investments and understand their
application / product behavior in a simulated environment. Typical challenges
faced by business critical applications are reliability of the applications,
compatibility, scalability, and increased cost of fixing delivered defects.
To meet these demands, KGISL provides third party, independent testing
services for its client's business critical applications. KGISL's services / solutions
offer the following benefits to the client:
Specialized testers with hands on experience in different testing tools for diversified testing requirements.
Comprehensive testing tool evaluation with cost/benefit analysis report.
Testing activities governed through structured processes. End-to-end testing approach as a solution for mitigating the
deployment risk factors. Quality Improvements with tangible metrics. Secured testing lab environment for offshore testing of applications.
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Risk Sharing. Proven Process Implementation.
Software testing is a science that requires not only sound technical knowledge
about the application, but also good domain knowledge to be able to visualize
different scenarios of operations which may require testing.
KGISL by virtue of its extensive domain knowledge and experience adds value
not only in defect detection but also in building up a self-reliant closed loop
process that works towards defect prevention.
4.3.2 Methodology
KGISL strives to provide for every possible need of its clients. Many of KGISL's
clients use its Remote Software Test Lab services for software testing needs or
to complement their own test labs. This lab has the hardware, software, and
experience to test software on Microsoft Windows, Linux, and most popular
UNIX systems. Test Lab provides an isolated environment for testing, which
comprises of various platforms, protocols and testing tools. Test Lab provides
ever-ready facilities to test new products or versions upgrades, patches and
service packs. Testing is carried out both manually as well as with Testing Tools
with the setting up of Test environment done as per the client's requirement.
Progress Change Management System, an advanced Workflow Management
System developed by KGISL, augments the testing process by reporting and
tracking defects to their closure with suggestions from customers.
Acceptance Testing/Verification and Validation procedures are also carried out
with 30 software professionals working as Quality Analysts who use leading
high-end software tools for testing. The Testing methods include white box
testing, black box testing, regression testing, unit testing, etc. It also uses
automated test tools and follow writing automated test scripts so that software
under development can be tested automatically, saving money by reducing
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manual testing needs.
KGISL Software Testing Lab is strongly focused on Client Server and Web
Application Testing with the commitment to meet it client's expectations of quality
Software Testing "On Time, On Budget".
4.4 Testing Process
The Software Testing Process at KGISL is a robust testing methodology that has
been structured to provide the most effective and efficient testing solutions to its
clients. Based on minimum requirements from the clients like
Client Server Technology
Software Requirements Specification (SRS)
Project Executable
The testing process provides for the testing needs of the client.
1. Testing Process
o Preparation of Test Plan and Test Case documents
o Testing
o Reporting and Tracking Defects
o Test Results
2. Test Plan
This includes
o Features to be tested
o Test Approach
o Environment required
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o Testing Tasks
o Schedule
o Risks
o Responsibilities
3. Test Case & Test Data for
Business process
GUI check
Validations
Non-functional cases like (Load, Performance, security)
4. Testing Methodologies includes
White box Testing
Black box Testing
5. Testing Levels
This includes
Unit Testing
Integration Testing
System Testing
Functional Testing
Load Testing
Stress Testing
Security Testing
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Performance Testing
Regression Testing
Acceptance Testing
6. Defect Reporting and Tracking
Defects identified are reported through ProGress - Change Management System according to the Severity of the defect, classified as Minor, Serious, Critical, or Fatal.
7. Testing Tools
preferred
WinRunner
Rational Robot
Web stress Test Tool
Web performance Trainer
Astra Load and Quick Test
8. Test Planning and Defect Tracking Tools
Test Director
ProGress (Intranet Tool)
9. Deliverables
Test Plans and Test Case, Test Data documents
Test Results
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10.Certification
After the completion of all the Levels of testing, the project/product Quality is certified.
10.1 Process of recruitment in IT
o Initial round with HR
o Technical – Test (Written)
o Machine/system round
o Final HR round
10.2 Projects in IT
o J2EE
o .NET
o Quality Assurance
o Web Designing
o Networking (Linux,unix)
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4.5 Talent Management Systems (BPO SERVICES)
"I have always believed that to ensure sustained growth, it is important to constantly
look beyond our horizons to seek and break newer grounds" - Ashok Bakthavathsalam,
(CEO - KGISL)
KGISL is a pioneer in the field of Business Process Outsourcing services to India.
Based in India, KGISL possesses strong infrastructural and intellectual strengths;
judiciously used to evolve the technology and process that makes KGISL the success it
is today.
KGISL BPO Services division is a leading overseas service provider created with the
objective of providing affordable quality services to various vertical industry segments in
the US like Healthcare, Legal, Insurance, Business and Finance.
KGISL offers the following BPO Services
E-Content Processing
Engineering Design Services
Back office Email Support
Transcription
Remote Data Processing
CRM Services
Recruiting Support
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4.6 Engineering Design ServicesIn the current global economic scenario enterprises remain under constant
pressure to bring innovative products to market at lower costs in ever-reducing
development time. KGISL's ability to complement clients business processes with
high-value-added design solutions at economical costs enables clients to achieve
these objectives.
The Engineering Design Services Division at KGISL focuses on developing
solutions around state-of-the-art digital technologies in Engineering product
design.
The Engineering Design Services at KGISL consists of a multi-faceted team of
skilled engineers with immense experience in design, engineering analysis and
product development for a variety of industries. Based on a combination of
engineering knowledge, software skills, and industrial experience, the division
offers a spectrum of engineering services in CAD/CAM, Modeling, Analysis, and
Product Data Management.
The Engineering Design division operating as per EN ISO 9001:2000 certified
processes offers measurable time and cost benefits to its clients. The division has
more than 100 engineers with high-end design expertise in diverse domains
ranging from heavy engineering, aviation engineering to automotive tooling.
KGISL EDS Division offers services in the CAD/CAM sector and boasts of
comprehensive capabilities indesign services using Unigraphics / CATIA / ANSYS 30
/ PRO-E / IDEAS.
The various services currently provided are
Solid,Surface and Assembly Modeling using Unigraphics / CATIA /
PRO-E / IDEAS / Solid Works
Simulation using DENEB and ADAMS
Rapid prototyping using ADAMS
Manufacturing - Generation of NC codes
Reverse Engineering
Analysis Using ANSYS/NASTRAN
Product Data Management (PDM)
KGISL Design division constantly achieves high productivity rates enabling it to
process and deliver high volumes within desired delivery periods. With constant
measurements of the production process and productivity issues along with error
control, KGISL ensures optimum process and quality systems within the design
division. Project methodology, team philosophy and personnel policies are
adapted to make these methodologies excel.
The cornerstone of success of the Engineering Design Services at KGISL
is the belief in the long-term relationships with its clients envisioned in the
dedication of resources for long term service of each client.
CAD/CAM Solutions
KGISL's services cover all the well-known CAD applications including
Pro/Engineer, Unigraphics, CATIA, IDEAS, and Solid Works. The services 31
cover a range of engineering domains such as Automotive, Automotive Tooling,
Aerospace, and Manufacturing. With concurrent engineering solutions, well-
established quality processes and superlative design methodology, KGISL
ensures shorter and more efficient design cycles.
1. Design
The Design team helps with the entire product design and development process, from design, product layout/assembly planning, and component design, to assembly design, assembly analysis and product packaging design. This is done in close interaction with the client to ensure the required result.
Services include Legacy Conversion of old drawings (paper/CAD package) to the latest CAD packages with ensured cost effectiveness, consistent quality and quick turnaround.
2. Modeling
Complex 3D geometrical models are used to express built-in design intent while behavioral modeling is used to optimize the design. The models created can be completely parametric with interdependent dimensions driven by relations. The most efficient possible techniques are used to obtain the optimal CAD model.
o Drafting
KGISL design team generates engineering production drawings
or assembly layout drawings matching customer specifications
using international drafting standards
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o Assembly
KGISL Design team also creates initial layouts and top-down
assemblies with modular methodology for requiring clients.
o Tool/Die design
Design and development of press tools, jigs and fixtures, dies
and punches, die design for cast, forged and sheet metal
components is also carried out at the Design Division using
latest tools and technology. These are carried out as per client
requirements with precise attention detail and quality.
4.7 Product Data Management
KGISL also offers Product Data Management solutions and services to
manufacturers. These integrated solutions provide collaboration among the
internal product development team, partners, suppliers, and customers dispersed
across different locations and organizations.
The customized PDM solutions connect, control and manage the Data and
Processes of the Product through its lifecycle, across the supply chain on a
project-by-project basis. The accurate and synchronized product information is
made available based on levels and rights of access in a scalable environment.
The implementation of PDM solutions derives advantages to KGISL's clients like
Access to a pool of highly trained and resourceful manpower in industry-standard PDM packages.
Prior Experience in implementation of solutions to provide
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o Data Integration and Securityo Connectivity to Legacy Applications and Databaseso Office Workflow Process Automationo Change Managemento Re-engineering and Optimization of Business Processes
Vast industry expertise in different CAD/CAM applications / tools and their customization.
PDM solutions integrate existing CAD/CAM applications and customized "point solutions" in the ever-changing environment.
A deep understanding of the industry requirements.
Product Data Management implementation and support coupled with KGISL's
domain expertise in providing Engineering Design Services by leveraging the
latest technology and state-of-the-art tools provides the ideal way to create a
collaborative product development environment between itself and its clients.
4.8 Email Back Office SupportKGISL offers advanced email support services both inbound and outbound that
unites hosting, configuration, campaign production, testing, delivery, and reporting
as a complete outsourced solution. With the right message, the right timing, and
the right channel, email is the most effective opportunity to track success factors
like customer acquisition and retention
KGISL's outsourcing services maximize value for clients seeking to communicate
with key audiences via dynamic email. By providing a complete email
management service, KGISL enables clients to focus on the message while
KGISL focuses on technology and efficient delivery.
At KGISL the emphasis is on quantifying the 'return on investment' for clients by
using a variety of proprietary tools and methodologies to ensure clients' online 34
marketing and advertising becomes increasingly effective and efficient over time.
The KGISL team is comprised of professionals from all corners of the Web and
brick-and-mortar business sectors including web engineering and programming,
sales and marketing, business development, new media and online creative. The
email campaign experts on hand manage every aspect of client's enterprise email
marketing requirements. They look at specific needs and goals to design the best
email marketing plan for the enterprise. There is absolutely no use of "canned"
email campaigns as each and every company has unique strategies and goals.
At KGISL, the Email Management services provide the following:
Design email marketing campaigns
Define opt-in acquisitions lists and their sources
Plan & execute testing strategies
Craft email design, layout
Launch campaigns (at just the right time!)
Analyze tracking and link reports
Measure each campaign's effectiveness
Learn and focus client campaigns
Unlimited data storage
KGISL executes and manages permission-based email campaigns with advanced
list management capabilities, sophisticated message template configuration and
personalization, high volume deliveries, and complete ROI (return-on-investment)
tracking and reporting.
KGISL's email solution allows clients to:
Outsource customer newsletter development and email delivery management
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Enhance customer service and improve customer relationships Re-target existing customers with advanced personalization and
tracking features Automatically target multiple formats and versions for distribution
(HTML, text, AOL)
"Unique Features"
1. Dynamic grouping
Unlike many others, KGISL offers dynamic grouping or customizing of
subscriber lists and the message they receive by demographic information.
2. Template Design
Clients who request KGISL template design get full attention from its
creative staff. The right look and feel for the message is intensely
scrutinized, and is always subject to the final approval by the client.
3. Low-cost Managed Services
At KGISL , our main goal is to increase client's sales or improve
communications. But at the same time, KGISL saves time and money. The
more services KGISL handles, the better deal it is for the client's business.
The team at KGISL designs client template, tests it, manages subscriber
list, plans campaign strategy, and analyzes its results…all at a highly
economical cost to the client.
4. All Services Include
Quality assurance across multiple email client
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Complete subscription management and hosting
Advanced bounce handling
Unlimited segmentation
Message sizes up to 250k
Online reporting updated eight times a day
HTML Production and Email Formatting
Email newsletter trafficking (sends)
5. Advanced Features & Services
Integrated customer surveys
ROI conversion tracking
Personalization
Data synchronization with client data bases
Multi-campaign subscription management
E-business integration
Custom reporting
Strategic planning and integration services
Track views, click-stream data, and friendly forwards
Complete online ROI reporting
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4.9 Transcription
KGISL initiated its Overseas Documentation Services in 1998 as an Overseas
Transcription Provider for the US based Transcription major Heartland Information
Services, a part of the S&P 500 HCR ManorCare Group. By the year 2000, this
operation had grown to be the largest of its kind in ASIA employing more than
1300 quality transcriptionists providing valuable support, on 24x7 day schedule, to
the Healthcare industry in the US.
In the year 2001, this support division was spun into an independent entity called
the HeartlandKG Information Services with independent service capability
dedicated to Heartland needs.
Outsourced Documentation Services offered offshore at KGISL provide numerous
advantages to its clients abroad. Abundant English proficient manpower and
significant cost advantages are just some of them. KGISL is one of the few
overseas transcription service providers that have been able to dispel the notion
that "Cheap Manpower Yields Cheap Quality".
KGISL is committed to providing complete and comprehensive documentation
solutions by offering a wide range of dictation options and transcription services.
To fulfill this commitment, KGISL has developed a fully integrated dictation and
transcription system that provides unparalleled efficiency, flexibility, reliability, and
management capabilities.
At KGISL, we clearly understand the fact that processing of documents, as in
case of healthcare, business, and legal, usually requires a high degree of
confidentiality. The fact that our clients repose their faith in our services time and
again stands testimony to KGISL's quality of service.
38
4.10 Data Processing"As a business manager, you need to take a hard look at your core
competencies. Revisit the areas of your company that aren't directly involved in
those competencies, and consider whether Web technologies can enable you to
spin off those tasks. Let another company take over the management
responsibilities for that work, and use modern communication technology to work
closely with the people - now partners instead of employees are doing the work. In
the Web work style, employees can push the freedom the Web provides to its
limits." - Bill Gates (Times - Apr'99)
Almost every business can become overwhelmed and backlogged by the
tremendous volume of paper that generates tons of data which requires sorting
and analysis to be processed. Banks, Financial Institutions, Airlines, Healthcare,
insurance companies, government agencies, hospitals, advertising, and retailers
are businesses that typically handle forms that have been filled out by individuals
or are machine-generated. Business entities are dependent upon speed and
accuracy as this has a direct impact on their efficiency, resources and profits. For
small one-time keyboarding requirements to complex Order processing & entry,
KGISL caters to a huge magnitude of clients.
Data Processing essentially involves collecting data, creating a master data,
tabulating available data, validate the data as per given rules, create a database
and transfer the output back in acceptable media.
KGISL offers a wide range of data capture and document management
solutions for litigation support, publishing, scientific and engineering
applications, insurance and medical forms.
Captured data is delivered to KGISL's Data Center where various edit checks,
data validation, and database management functions are performed. The Data
Center provides application design and development as well as statistical and
analytical reports for a wide variety of corporate customers.
39
The programming staff at KGISL boasts of expertise in COBOL, Oracle, Visual
Basic among others and address clients' most complex database management,
on-line access, and data reporting needs on a continual basis.
The powerful complement of systems at KGISL involves use of state of art latest
generation technology supported by an array of IBM Netfinity servers providing
the very vital technological backbone to its Data Processing operations. The Data
Center is networked to client sites via dedicated IPLC communication links
through the earth station based at KGISL's facility with a redundant Optic Fiber
Cable link. Regular scheduled nightly or weekly data backups ensure full support
in the event of a disaster.
The various Data processing offerings at KGISL cover a host of industrial
segments like..
service offerings include:
40
The data processing operations at KGISL follow a robust and time-tested
methodology to ensure the veracity of data processed or analyzed or entered
before delivery to the client. The Data Delivery Methodology at KGISL follows a
multi-level, multi-stage process illustrated as.
Custom-built programs are utilized for efficient processing and effective quality
control.
41
42
4.10.1 Advantages
The distinct advantages that KGISL offers to its international clients are
superior quality, low cost & timely solutions. Being ideally positioned with an
extensive experience in this field, KGISL continues to give advantages through a
range of data conversion & processing solutions to multiple industries the world
over.
Major benefits can be calculated in terms of organizational responsiveness and
not just cost savings. In other words, redefinition of jobs, plus better use of people
and corporate resources are very likely to play a greater role in the decision to
outsource the data, forms and document processing. At KGISL, the benefit of
outsourcing has thus been field tested and proven.
43
4.11 Customer Relationship Management Services
KGISL is a leading service provider in Customer Relationship Management
through voice and email based support services and solutions. World-class
customer care requires continual, timely and accurate communication with
customers. KGISL CRM services offers customized outsourced services to
consistently improve quality and customer satisfaction ratings while also lowering
overall cost of operations.
4.11.1 Voice Based Services
The KGISL CRM operations facility is a high performance center offering
exceptional quality of service. This primarily involves telephone support covering
sales, customer service, technical support, help desk, and collections. The facility
offers clients integrated, multi-channel communication service to provide a
consistent, high-quality customer experience through highly trained customer
services representatives and contact center technologies. The Nortel technology
based solutions are offered on Point-to-Point optic fiber based communication
links providing toll free voice quality.
4.11.2 Email Support
At KGISL, Email support forms an integral part of the CRM service bouquet
enabling web-enabled businesses to respond to customer email queries within 24
hours. Sophisticated infrastructure, talented people, and defined processes
ensure high Quality of Service (QoS).
44
4.11.3 Chat Support
KGISL's 'live' chat support offers a number of advantages due to the
immediacy of the interaction and the ability of experienced agents to react to
individual customer requests.
4.12 Process of Recruitment in BPO
o Initial Round with HR
o Grammar test -1
o Grammar test -2
o Audio Round
o Operations Round
o Final HR round
4.12.1 Projects in BPO
o CRM (Customer Relationship Management)
o eTag (Executive Talent Acquisition Group)
o Online Education
4.13 Training Process in BPO
Only ON-JOB training available in KGiSL
45
o Voice and accent training
Trainers need to have a natural instinct for the language, sound knowledge of
grammar and voice, an ability to accept feedback while training, assertive yet positive
body language -- as the old adage still holds true "a picture is worth a thousand words"
people closely observe the actions of a trainer in a classroom, which makes it essential
for a trainer to understand that people tend to follow their favorite trainer for specific
styles. Strong thought connectivity, an good sense of humor, and a suave speaker with
the idea of transforming individual potential with the power of voice.
o Neutral Accent
Neutral accent training helps us to reduce our regional accent to speak a
language in an elegant Style and pronounciation.
This training majorly deals with accent neutralization, jaw movements for vowels
and consonants, voice and accent, phonetics, sounds of English, pronunciation
and mock practices.
This training is mostly required by BPO workers and call center [Eg. Best
outsourced call center company] executives whose profession is to speak with
foreign clients. Voice over’s, actors, pilots, business people, leaders and
socialites show much interest to learn neutral accent.
This Module teaches you to reduce the mother-tongue-influence while speaking
the native language. Native speakers never expect you to speak English in their
way of pronunciation. They expect you to speak English clearly so that they can
communicate well.
No one can be able communicate without a hint of accent. But if you speak with heavily
accented English, no one can get what you are trying to say. So speak in a neutral
English. This training develops you to communicate in a standard way that is universally
46
accepted.
Today the word 'neutral' is often used in accent training centers. Trainers teach about
neutral American accent, neutral British accent, neutral Spanish accent, neutral
pronunciation, neutral English, etc.
The main objective of the neutral English trainer is to improve the communicative skills
of the trainees and guide them develop a neutral accent that is globally understandable.
They have to make use of software and modern techniques to modulate the voice and
reduce the accent to ensure the people speak neutral English perfectly.
o Process Training
Business processes—ranging from customer service processes to support
processes such as accounts—are the backbone of any company. KGiSL develops
training programs to prepare employees to streamline and speed up the
automated/non-automated processes involved in their day-to-day work.
The process training developed by KGiSL focuses on the application rather than just
acquisition of knowledge of processes. Thus, the training program focuses on creating
real-life scenarios and practice activities.
Process training benefits anybody in a company who needs to execute business
processes, fully or partially. Process training is essential for companies, in any industry
vertical, to keep up with the stringent demands of a competitive marketplace.
KGiSL has a variety of approaches for process training, depending on the intensity of
training required:
47
Simple, linear step-by-step teaching model, which is presented in the context of a
scenario. Reinforcement activities include simple problem-solving questions.
Complex decision-tree-based training where the learners explore the multiple
process outcomes that are possible based on their decisions.
Although our process training can be applied in any company at any level, it is
especially relevant in:
Organizations that are undergoing business process changes
Large, geographically dispersed organizations that want to ensure standardized
processes across locations
Day To Day Activities:
o Flow of workings everyday
KGiSL employees use workflow for various H.R functions like ;
Recruitment And Selection
Payroll
Benefits management
Training and Development
Performance management
o Head Hunting
48
Headhunting refers to the approach of finding and attracting the best experienced
person with the required skill set. Headhunting involves convincing the person to join
your organization.
Head hunting is now one of the most used technique of recruitment. however the same
is used mostly for top notch positions like CFOs, CEOs, FMs, GMs, HR Mgrs etc.. the
same is due to the reason that people for such position rarely circulate their cvs and
also the company who wants the position to be filled may require candidates who is
presently either working for the competitor or another company in the same line. Also
head hunting is used because it gives a guarantee for the credibility for the candidate.
Head hunting is becoming highly popular and is used more than it was in the past.
Another reason for the same is that it saves time - time for screening and short listing
etc... Also the qualifications for such position may be kind of rare to find.
49
o Offer Letter
An offer letter is the first document using which a company contacts the
employee who is selected for appointment. It contains the designation offered, general
terms, salary figures, payment details, working hours etc. The employee can either
accept or reject the offer. If he agrees to the conditions given in the Offer Letter, he will
inform a convenient joining date. Then the company issues the Appointment Letter as a
confirmation of his job.
o Induction happens everyday50
WHAT IS INDUCTION?
When a new employee joins in an organization, he completely a stranger to the people,
work place and the work environment. Therefore, he is likely to feel insecure, shy and
nervous. In the absence of information and support these is likely to be anxiety and fear
in his mind. He may undergo reality shock caused by a gap between his expectations
and the real situation. Induction or orientation can help overcome these problems. Once
an employee is selected and placed on an appropriate job, the process of familiarizing
him with the job and the organization begins. This process is called induction or
orientation.
CONTENTS OF INDUCTION PROGRAMMEA formal induction programmer should provide information concerning
the following:
Brief history and operations of a company.
Product and services of the company
The companies organization structures
Location of departments and employee facilities
Policies and procedures of the company
Rules, regulations and daily work routines
Grievance procedures
Standing orders and disciplinary procedures
Terms and conditions of services including wages, working hours,
Overtime, holidays, etc.
Suggestions schemes
Benefits and services for employees
Opportunities for training, promotions, transfers, etc
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o Responding to the profiles that comes
The employees will be responding the profiles by using ATS (Applicant Tracking
System).
This is the software package specially made for KGiSL.
o Coordinating with manpower agencies
Coordinating with Manpower Agencies to get in right people for right job at right
cost in right time.
o Walk-in Reports
To give an official statement on daily basis of number of candidates attended the
interview.
[Recruitment will be done during the period of September to February]
Role of HR in economic downturn Try holding on the employees (Give opportunities).
No benches as of now.
At this point project vs resource is high.
52
5. Research and Methodology
Statement of Problem:
Human resource has gained a wide acceptance in the industry. The objective of the
study was to access employee satisfaction. This has led to the need for more
experienced and skillful employee where to be trained to meet the organization
requirement.
People in an organization are the most productive resource and also the most
expensive organization spends on this resource in order to extract the best contribution
out of them. A small judgment error in rectifying a non-retainable employee could lead
to decal losses in terms of time and money spend on his training and job socialization
53
as also initial losses in terms of job held up due to vacancy in position and other related
job being postponed in today’s fast pace corporate world, time management being
important, such errors are not called for therefore more stress is laid on efficient,
effective and potential worker for the organization corporate world today recruits people
directly and prudently rather simply hire and fire people.
The mobilization of money, the construction of factory building, the purchase and
installation of machines and procurement of materials are the initial measures taken by
a management in the establishment of a company. The recruitment and selection of
people to man and machines and auxiliary services form a part of these initial
measures.
Without people to man and plant, the collection of physical resources by itself will not
serve only purpose. The hiring of men and women required is more important than the
marshalling of physical resources in the establishment of the company and the
attainment of its objectives. Note that the hiring of people is confirmed to the initial
stages in the formation of an enterprise. The employment is continuous one and it ends
only when the enterprise eases to exist.
More important, an enterprise grows and diversifies, and so there is great need for men
and women. Recruitment and selection, therefore becomes a specialized function and is
disclosed by the personnel department.
Therefore, it is necessary to know about the employment function i.e.,
recruitment, selection, interviews, placing and orientation of personnel’s. HR is the
major inputs for any organization to achieve its objectives. Therefore it’s important for
any organization to spend time and money till the right personnel are found.
Field of study:
This project work was carried out at KGiSL.
Research samples:
54
IT and BPO industry plays a very important role in the economy. The sample was
therefore chosen as it portrays the needs of the researchers.
Research provides an insight into any study top basically evaluate and judge the data or
to find the solution to any given problem a simple is representative of a group or
population that identifies itself as part of it.
Objectives of the study:
Background Verification & analysis are one of major HRM function that helps manager
to keep the skilled members in the organization.
Data Collection:
The data collected contains primary data and secondary data. The primary data
has been collected mainly by interviewing and also observation and audit. Secondary
data has been obtained from published journals, company broachers, books, internet,
etc.
Limitations of the Study:
1. As the project is prepared for academic purpose only, it suffers from the
limitations of time and money, due to which analytical study into all the strategies
adopted by the organization was not possible.
2. The study was completed within short span of time that was available.
3. The report also suffers from the limitations of exhaustiveness as far as the
information is concerned.
4. All this study is limited to KGiSL, Coimbatore.
55
56
6. DATA ANALYSIS
Table 1: Partner with training institutions, companies, in the design will deliver better training opportunities
Particulars No. of Respondents Average
Yes 26 87%
No 4 13%
Total 30 100%
57
87%
13%
YesNo
Feed Back:
The above chart shows that 87% of respondents say yes and 13% No.
58
Table 2: Weightage during recruitment
Particulars No. of responders Percentage
Attitude 10 33%
Key Functions 18 60%
Quality Improvement 2 7%
Total 30 100%
33%
60%
7%
Chart Title
AttitudeKey FunctionsQuality Improvement
Feed Back:
The above chart shows that 60% of respondents give weightage for Key Functions, 33% Attitude, quality improvement 7%.
Table 3: Priority given while recruiting59
Particulars No. of respondents Percentage
Individual need which affect maximum in link performance
11 37%
Group need which affect minimum level in performance
19 63%
Total 30 100%
37%
63%
Chart Title
Individual need which affect max-imum in link performanceGroup need which affect minimum level in performance
Feed Back:
The above chart shows that 63% of the employees give priority to the group need which affect minimum in performance, 37% for individual need which affect maximum in link performance.
Table 4: Does KGiSL follow different recruitment process for different grades of employees?
60
Particulars No. of Respondents Percentage
Yes 16 53%
No 14 47%
Total 30 100%
53%
47%
Chart Title
yes No
Feed Back:
The above chart shows that 63% of the respondents said yes for “different recruitment process for different grades of employees”, 37% answered No.
Table 5: Does the recruitment policy treat everyone fairly?
61
Particulars No. of Respondents Percentage
Yes 21 70%
No 9 30%
Total 30 100%
70%
30%
Chart Title
YesNo
Feed Back:
He above chart says that 70% of respondents satisfied with the recruitment policy, 30% are not satisfied.
62
Table 6: The major recruiting source which is mostly used for recruiting in KGiSL?
Particulars No. of respondents Percentage
Internal Source 23 77%
External Source 7 23%
Total 30 100%
Feed Back:
The above chart says that 77% of recruitment is from internal source, 33% from external source.
Table 7: Which external sources are effective in recruitment?
63
77%
23%
Chart Title
Internal Source External Source
Particulars No. of Respondents Average
Job Advertisement 11 36%
Placement Consultants 9 30%
Job Portals 5 17%
Employee Referrals 5 17%
Total 30 100%
37%
30%
17%
17%
Job advertisement in NewspaperPlacement ConsultantsJob portalEmployee Referrals
Feed Back:
The above chart says that 36% of respondents prefer job advertisement as the effective external source of recruitment, 30% placement consultants, 17% job portal, again 17% Employee referrals.
64
Table 8: External recruiting brings out more desirable employees than the internal recruiting.
Particulars No. of Respondents Average
Yes 21 70%
No 9 30%
Total 30 100%
70%
30%
Yes No
Feed Back:
The above chart says that 70% of respondents feel External recruiting brings out more desirable employees than the internal recruiting, 30% feels internal recruitment brings out more desirable employees.
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Table 9: The mode of recruitment of the organization is helpful in fulfilling the need of organization?
Particulars No. of Respondents Average
Yes 28 7%
No 2 93%
Total 30 100%
93%
7%
YesNo
Feed Back:
The above chart shows that 93% of respondents says that the mode of recruitment of the organization is helpful in fulfilling the need of organization, 7% says No.
66
Table 10: Rating of the overall recruitment and selection process of KGiSL?
Particulars No. of respondents Average
Excellent 7 23%
Good 15 50%
Fair 6 20%
Poor 2 7%
Total 30 100%
23%
50%
20%
7%
ExcellentGoodFairPoor
Feed Back:
The above chart shows that 50% of the respondents rates good for the overall recruitment and selection process of KGiSL, 23% excellent, 20% fair, 7% poor.
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Table 11: Employee’s relation with colleagues?
Particulars No. of Respondents Average
Very Good 2 7%
Good 22 73%
Satisfactory 5 17%
Not Satisfactory 1 3%
Total 30 100%
7%
73%
17%
3%
Very GoodGood SatisfactoryNot Satisfactory
Feed Back:
The above chart shows that 73% of respondents believes that their relation with their colleagues is good, 17% satisfactory, 7% very good, 3% not satisfactory.
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Table 12: Work relationship with superiors?
Particulars No. of Respondents
Average
Very Good 20 67%
Good 7 23%
Satisfactory 3 10%
Not Satisfactory 0 0%
Average 30 100%
67%
23%
10%
Very Good GoodSatisfactoryNot Satisfactory
Feed Back:
The above chart shows that 67% of the respondents says very good work relationship with superiors, 23% good, 10% satisfactory.
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Table 13: What do you feel; you will get being an employee?
Particulars No. of Respondents Average
Exposure 7 23%
Growth 14 47%
Competitiveness 9 30%
Total 30 100%
23%
47%
30%
ExposureGrowthCompetitiveness
Feed Back:
The above chart says that 47% of respondents feels growth being an employee of KGiSL, 30% competitiveness, 23% exposure.
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Table 14: Are you happy with company salary structure?
Particulars No. of Respondents Average
Yes 25 83%
No 5 17%
Total 30 100%
83%
17%
Yes No
Feed Back:
The above chart shows that 83% of the respondents says that they were happy with company salary structure, 17% are not happy with their salary.
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7. Findings & Suggestions
7.1 FINDINGS: 72
1. From the three months, the cost spent on advertisement is higher from the other
sources of recruitment.
2. Campus interview is the best in terms of least cost spent for recruitment in KGiSL.
3. The period of recruitment is from September to February.
4. The number of candidates recruited through job portals increased from 5-17.
5. External source is mostly used for recruiting in KGiSL.
6. The approximate turn up rates in KGiSL is 20% - 30%.
7. Employees are happy with their salary structure.
8. Total time taken to complete the recruitment process is 170 mins on an average
7.2 SUGGESTIONS
73
1. The cost spent on advertisement can be minimized
2. The effectiveness of recruitment can also be improvised by carrying out behaviour-
based interviews, motivational fit inventories, computerized resume screening, and
training/experience evaluations, simply structured comprehensive psychometric
questionnaire will throw light on the temperament, attitude and drive of the individual.
3. The most important factor being the quality of the candidate in terms of work
efficiency, the cost and time factors are taken into consideration to make the process
economical
4. The time taken for the HR interview can be reduced to some extent.
5. Total process for selecting a candidate can be minimized.
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Conclusion
CONCLUSION:75
Recruitment and selection process are important aspects in staffing and the decisions
regarding them have to be taken keeping in view the fit between the employee and the
organization. The organization has to decide whether to hire temporary or permanent
employees or recruit from the internal workforce or select through external sources.
Interview is one of the most important selection methods. In the modern day selection
methods, situational and behavior description interviewing are gaining importance. The
core concepts in staffing include matching individual needs with organizational needs,
the importance of staffing as a process, the importance of organizational and job
analysis, the person- job fit for an organization and the growing emphasis on person-
organization fit.
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Bibliography
77
Bibliography
Primary Source
1. Principles of Management
- By R.N.Gupta.
2. Business Management
- By Reddy and Appanaiah
3. Personal Management and Industrial Relations
-By Dr.T.N.Bhagoliwali
Secondary source
4. www.Google.com
5. http://www.kgisl.org/
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Questionnaire
Questionnaire:79
Personal Details
Name:
Gender: Male Female
Educational Qualification:
Job Designation:
Age:
Years of experience:
1. Approximately how many people are employed by your organization?
In Total Male Female
2. Approximately how many people are employed in your HR function by your organization?In Total Male Female
3. Has your HR function increased in scope and responsibilities in the last three years?
Yes No
4. Has your HR function changed its structure over the last three years?
Yes No
80
5. Rank the following methods does your company choose for sourcing? Check all the apply
S.No SOURCES RANKING1. Campus2. Employee Referrals3. Consultants4. Walk in5. Existing Data Base6. Advertisement7. Job Fairs8. Portals9. Websites10. Gate Crashing 011. Head Hunting12. Internal Promotion13. Campus Recruitment
6. How many rounds of interviews are conducted before a candidate is offered the employment?
7. Rank the following according to importance given while recruiting employees?
Junior Level Middle Level Senior Level
8. Following which test organization conduct for selection of candidate
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Levels One Two Three MoreJunior LevelMiddle LevelSenior Level
AptitudeIntelligencePersonalityPsychologicalAny other
9. What are the job sites from which you source resumes?
Naukri.com Monster.com Timesjobs.comOthers
10.Is there a reward for referring employees?
Yes No
11.In terms of your workers’ training background, do you hire already trained professionals for the most part?
Yes No Sometimes
12.What is the maximum time for the vacant position to be closed in KGiSL?
<Week 1-2 Week 2-3 Week >3 Week
13.Is there any contract signed by the employers while joining the organization?
Yes No
82
14.Do you partner with training institutions, companies, in the design and delivery of training opportunities for your workers?
Yes No Sometimes
15.Which human “soft” skills do any of your partnerships with these agencies involve training in?NegotiatingTime managementSupervisory skillsTeam buildingStrategic planningStress management and wellnessBalancing work/life issuesSetting boundariesEffective communicationCareer planningWorkplace moraleEnhancing productivityStrategies for worker retention vs. downsizingEffective hiring strategies
16.Do you give more weightage to (Prioritize):
Attitude Key Functions Quality Improvement
17.Do you apply Competency Map in Interview Evaluation Techniques?
Yes No
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18.Which one do you give more priority?
Individual need which affect maximum in link performance
Group Need which affect minimum level in Performance
19.How many stages are involved in the selecting the candidate?
1 2 3 3 & More
20.Does your company follow different recruitment process for different grades of employees?
Yes No
21.Which of the following recruiting sources is mostly used for recruiting in KGiSL?
Internal Source External Source
22.Does the recruitment policy treat everyone fairly?
Yes No
23.What is the approximate turn up rates in the organization?<10% 10% - 20% 20% - 30% >30%
24.In terms of cost incurred rank the following recruitment sources followed in KGiSL?
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S.No SOURCES RANKING1. Campus2. Employee Referrals3. Consultants4. Walk in5. Existing Data Base6. Advertisement7. Job Fairs8. Portals9. Websites10. Gate Crashing
11. Head Hunting12. Internal Promotion13. Campus Recruitment
25.Which of the following external sources are effective in recruitment?
Job advertisement in Newspaper
Placement consultants
Job portal (e-recruitment)
Employee Referrals
26.External recruiting brings out more desirable employees than the internal recruiting.
True Very True Not True
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T
27.The mode of recruitment of the organization is helpful in fulfilling the need of organization?
True Very True Not True
28.How do you rate the overall recruitment and selection process of KGiSL?
Excellent God Fair Poor
29.Who is the decision making authority in the manpower planning decision?
MD/Chairman
V.P HRD/GM HRD/SBU Heads
Manager HRD/Functional heads
Divisional Manager/ Profit Centre heads
30.Your relation with colleagues?
Very good Good Satisfactory Not satisfactory
31.Your relation with your superior?
Very good Good Satisfactory Not satisfactory
32.What do you feel; you will get being an employee?
Exposure Growth Competitiveness
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T T T
TT T T
T
T
T
T
T T T T
T T T T
TTT
33.Are you happy with the Company Salary Structure?
Yes No
34.Please mention if you have outsourced any of the HR activities in your company
RecruitmentPayroll ManagementManpower outsourcing ( contract employment/ temporary staffing)Employment verification / back ground checkingLabour laws &statutory compliancesTraining & development
87
T T