Khaled Ahmed Hassan3 Eltarbia We Eltaalim St.Marioutia, Alharam, Giza

EgyptTel. # 010-20046740 / 010-09983467 / 02-37425010

Email: ksarag@yahoo.com

PERSONAL DATA

o Born on 11th of March 1969o Marital status Marriedo Citizenship: Egyptiano Military Service: Exempted

OBJECTIVE: Seeking a challenging opportunity where a very comprehensive experience in Banking Sector such Banking Branch Operations (cash management, Retail Business, Back office) & Internal Audit, quality control and team Leadership to satisfy organization projectBanking software Application, Software Support Application, Leading Support sector for banking application. I’ve been working in banking Sector for 20 years in several areas.

EDUCATION o Bachelor degree of computer science [high institute of computer]

From 10/1990 to 6/1994o Bachelor degree of commerce [faculty of commerce, Cairo university]

From 10/1991 to 6/1995

TRAINING COURSES o Banking Operations in Egyptian Commercial Bank in Egypto Universal Teller in Egyptian Commercial Bank in Egypto Banking Applications in Egyptian Commercial Banko Incident and problem managemento Software Project Management Courseo Team building workshop (Scope center)o Effective time managemento Customer Satisfaction and Careo ITIL Software Fundamental Course

SUMMARY EXPERIENCE: o Positions Summary in ITS

I have work as a quality control and customer service team leader in the banking operation dept. support banks in banking retail business to enhance customer & user experience

o Feb 2007 Till Now ITS-GBS (International Turn Key Solutions Egypt) It is a Software House working in Banking Products (core banking & branch operation systems

Support project manager activities responsible Lead support team to analyze banking issues in order to fix the customer issues and make

the system change request to cater banks business requirements. Lead quality control team in banking operations to satisfy organization projects Increase team utilization and spirit Reviewing & validating business requirements(BRS)from banking consultation point of

view Prepare and Review test cases/design from business perspective and from methodology

perspective as well using different methodologies such as (Manual testing, black box etc…)

Review the FRS & DDS for items & CRs in Teller module and Trade finance while working in the Global operations department and Banking

Prepare High level design (function test flow) for different items. Plan for provide all required CR’s in a suitable date

o Positions Summary in Piraeus Bank (Egyptian Commercial Bank)I have worked as a senior in the banking operation department.

I have worked previously as sector head business Operation in IT Dept.

o Feb 1992 Till Jan 2006 Piraeus Bank (Egyptian Commercial Bank)

It is a commercial bank constructed since 1979 working out all bank commercial activities

Cash management officer in main Branch responsible for maintain commercial papers activity such as prepare the bundles of the clearing cheques to send it to clearing house & postdated cheques and prepare each cheque on the date to send it to clearing or collection depend on the rules with supervision from the senior officer.

Retail officer in main Branch responsible for creating new CIF file for the customers and maintain the customer files solving all problem for customers.

Retail officer responsible for all activity related to account ( Fund transfer between accounts, produce term deposits, maintain accounts such as saving and current accounts

Responsible for ATM Replenishments and make sure of all activity of ATM’s.

Quality Control for a new Application or new enhancement Testing different banking procedures & reports to assure data consistency

After system migration and data conversion Updating Data Base bank for users and application Supervisor (Section Head) for information technology support for all

banking operations & customer service(operation center)

o Feb 1991 Till Feb 1992 Egyptian Insurance Institute This company is responsible for giving the approval of building

engineering Requirements in Egypt Job description as an Auditor Auditing engineering data qualification to give the approval for

building construction

SUMMARY OF QUALIFICATION o Very Good auditing accounts and financial Knowledge.o Very Good banking operations knowledge in the several areas in the bank.o Very Good Retail Business Knowledge and how to sell the banking products.o Following the bank policies & procedure.o Very Good relationship with the customers.o Very Good relationship with my Colleagues. o Exhibitions organization & following up.o Unix operation (modbank system operator, Shell Scripting )o Xerox operator ( SUN operating system )o ATM system ( installation , operate , update ) [ RS2 operation system ]o Coordination with different company departmentso Maintaining prospect list & prospect fileso Define and communicate criteria for user acceptance of the delivered system.

SKILLS Familiar with various computer systems with knowledge of the following Software applications:o Team Player o Very Good Communication Skills.o Presentableo Leadership

Planning & Organizing

Accountability

Communicating & Influencing

o Know Howo ATM system ( ATM activity and monitoring facilities )

o Spread sheets (excel )o Interneto Microsoft works

Additional personal Skills

o Able to develop positive relationship with people both professionally and socially

o Well-developed interpersonal skills and ability to communicate effectively with groups and individual

o Highly motivated and self-disciplineo Well-developed organizational skills and ability to co-ordinate and prioritize

activities and people effectivelyo Reliable, punctual, honest, flexible, Willing to Travel, willing to learn and take

responsibilities.o Able to pick up new concepts, ideas and systems quickly.o Following instructions and implement policies and procedure.

References

References will be available up on request