September 24, 2021

Kicking Off Year 3 of Our Service Excellence Initiative!

Last week, we kicked off Year 3 of our Service Excellence Initiative! New Service Excellence Advisors (SEAs) began their training to help Ozarks Healthcare as a whole organization to improve patient service and satisfaction. Service Excellence Advisors were chosen by department managers across the organization based on their customer service, communication skills, can-do attitudes, willingness to learn and teach others, leadership, and demonstration of wanting to make a difference.

New advisors include: Zach King, Stephanie Huddle (Reynolds), Amanda Huskey, Teresa Trimmer, Kendra Harrelston, Lillie Barbee, Sabrina Lewis, Courtney Reeves, Haley Kernodle, Lily Roberts, Sunny Redfield, Jessica Affholder, Abigail Lipford, Kay Grimmett, Lori Jewell, Megan Dotson, Ray Price, Amanda Bailey, Debbie Harper, Brittany Simers, Terra Stertz, Jay Glover, Kayla Warren, Jason Cook, Denise Mccrackin, Belinda Pendergrass, Johna Johns, Cheyenne Sewell, Cheyann Stephens, Amanda Brockett, Suzanna Johnston, Susan Richardson, Johannah Johnston, Kayla Perry, Sherrida Tooley, Tiffany Clem, Holly Thompson, Tammy McCall, Anna Carroll, Alyse Anderson, Nikki Runion, Heather Johnson, Alicia Bentley, Aleisha Stephens, Zoe Kimbrough, Alicia Hicks, Katie Irvine, Carol Wright, Sidney Barton, Brady Sharp, Rabeeah Jilani, Jacob Simers, Laurie Graham, Amanda Todd

Through Year 3 of our Service Excellence Initiative, SEAs will learn how to lead workshops for the entire organization, help teach new employees about service excellence, and offer appropriate feedback and suggestions for improvement to management. We are looking forward to a fantastic Year 3 of our Service Excellence Initiative!

Thank you, IT Department!

Celebrating Finance and Accounting Appreciation Week!

We want to recognize our Finance Department in honor of Finance and Accounting Appreciation Week! The roles and responsibilities of our Finance Department are many, and this amazing group goes the extra mile to keep our health system running. Thanking this group always for their hard work!

Happy Surgical Tech Week!

We have a lot to celebrate this week, including our surgical technologists during National Surgical Technologist Week! If you have ever wondered how operating rooms seem to run smoothly, surgical technologists are the answer. Some of their responsibilities include properly setting up the room, preparing equipment, and assisting physicians during surgery. Thank you to all of our surgical techs for your compassion and commitment to healing others!

This week, we celebrated National Information Technology (IT) Professionals Day, a day we are happy to recognize the faces behind our IT Department! Our IT Department has an essential role to play in assisting staff to manage and care for patients. From managing clinical software and other processes that help us keep patient records and admissions systems going to ensuring procedure rooms and hospital departments run smoothly, our IT Department is critical to what our health system does every day. Their job is a serious one, but as you can see, they keep us laughing while making sure our technology works! We appreciate all they do for our health system!

Let’s hold each other accountable with our department huddles, and have some fun! Take a selfie of you at your weekly department huddle, and email it along with your name, department, and your key takeaway from your huddle to Brittany Simers, OZH PR Department, at B.Simers@ozhcare.com by Friday at 9 a.m. for a chance to win an OZH prize! A winner will be drawn weekly.

Win a Huddle Accountability Prize!

A cross-training class is currently offered to coworkers on Mondays and Wednesdays at noon in our Employee Wellness Center. A strength/cardio class is offered on Mondays and Wednesdays at 6 a.m., and a cycling class is offered on Tuesdays and Thursdays at 5:30 p.m. All skill levels of participants are welcome to attend.

Employee Wellness Center Reminders

Weekly Prayer

“Lord, thank You for our beds to sleep in. Thank You for the food on our tables to feed our families and friends. God, if we ever start to complain and forget our great blessings, forgive us and remind us of Your great love and wonderful blessing of each day. In Your Holy Name we pray, Amen.”- Weekly prayer brought to you by the Ozarks Healthcare Chaplains

The café will now be open from 7 to 9:30 a.m. with hot meals available until 9 a.m. and 11 a.m. to 3 p.m. with hot food available until 1 p.m Monday-Friday. Visitors will also be allowed to carry out meals. No cash is accepted. Only credit card and payroll deduct is accepted.

Chicken Bacon Spinach Alfredo, Meatloaf, Garlic Bread, Mashed Potato, Corn, Chef ’s Choice Dessert

Chef ’s Choice;Breakfast options: Eggs, Bacon, Biscuits & Gravy, Sausage (Offered Daily)

Burrito Bar, Chef ’s Choice Dessert

Honey Apple Pork Chops, Pizza, Roasted Potatoes, Carrots, Peas, Chocolate Lava Cake

Reuben Sandwich, Carolina Chicken, Fries, Green Beans, Cauliflower, Bread Pudding

Cheeseburger, Pulled Pork, Fries, Mixed Veggies, Chef ’s Choice Dessert

Monday, September 27

Sunday, September 26

Saturday, October 2

Tuesday, September 28

Wednesday, September 29

Thursday, September 30

Friday, October 1

Cafeteria Menu

Chef ’s Choice

Be sure to check your NetLearning to make sure you are up-to-date.

Education

HUDDLE UP

There are also now two Peloton bikes in the Wellness Center! All you have to do is create an account on screen (or login if you already have a Peloton account), chose your class and ride. If you have any questions or need help, feel free to reach out to Sarah James, EZ Niles, or Lindsey Thompson.

Our IT Department is here to share some helpful tips that can help you in your journey as an OZH coworker! When you call the help desk for computer support one of the first questions we will ask is “What is your computer name or number?” If we know what your computer name is we will be able to quickly connect to your computer to see the issue you are having without you needing to describe it to us.

Every Ozarks Healthcare computer has a unique name. It is located on a barcoded property sticker that is located on the computer tower or on the palms rest of laptops. If you are unable to read or locate this sticker please email helpdesk@ozhcare.com and we will create a new sticker for your computer. If you have any suggestion for future IT Tech Tips, please email Nathan Dutton at the Help Desk at n.dutton@ozhcare.com.

OZH IT Tech Tips: What’s my computer name/number?