Kieran O’BrienMarketing Manager Compu b

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Retail Excellence

eCommerce Committee Chairperson

Grafton Street, Swords,

Dundrum, Dublin.

Cork, Galway, Limerick

and London

Click n Collect

Not Just a Transaction

Just don’t have your customers waiting 45 years !

Key to Success

Customers are customers no matter where they

buy from us.

We need to marry online and in store to deliver a

consistent premium experience.

Evolution

Easy steps to

Click n Collect

1The Process

Challenges

Operational

Marketing

Customer

Technical

Benefits Customer experience

Shop floor staffing

Save 10 minutes per customer

Increased bottom line

IncreaseClick n Collect

50%Collect

n Collect

50%

Ho3m5e%Delivery

5 Tips for Successful Role Out

1 Allay fears of the staff

2 Patience is a virtue

3 Manage customer expectations

4 Always on where possible

5 Adapt and improve

Q&A