——kiki fred monica chloe ariel echo. content introduction environment product & service...
DESCRIPTION
Introduction Reason Target market Operation backgroundTRANSCRIPT
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Fernando’s Restaurant
——Kiki Fred Monica Chloe Ariel Echo
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Content
Introduction
Environment
Product & service
Staff
Recommendations
Conclusion
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IntroductionReason
Target market
Operation background
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Reasonlocated at the beachfront and gives a natural ambience
Relaxing and joyful atmosphere and excellent Portuguese food
It is same as a familyNot only a simple Portuguese restaurant but also a mirror of colonial history
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Target market
Local Portugues
eLocal
residentsTourist from
worldwide
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Operation backgroundlocated at a huge bungalow with an open-air bar
But there are also some blemish in their facilities and services
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A Unique MenuRoast Suckling Pig, codfish, mussels, Veal, salad of ripe vine tomatoes
Mediterranean seafoodStewed clams in wine sauce Own bread & own vegetables Drinks
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EnvironmentExternal: At the bus terminal Hac Sa Beach
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EnvironmentInternal: Looks as a normal cafesA quiet garden between the two parts of restaurants
Web site
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Product
Fried spent clams Roast Suckling Pig Portuguese sausage
Toast Portuguese Baked veal
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ProductsThere is no doubt that the food in restaurant Fernando is authentic, delicious and distinctive.
Combining the quality and price of the food, the cost-effective we think is not relatively high.
E.g
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VS Restaurante Platao
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The service sequence
Long waiting time Quick delivery service
A good and different experience in Restaurant Fernando!
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StaffWeakness Lack of Staff No service standard Unprofessional outfit No air conditioning, no ketchup, no baby chair.
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StaffStrength Thoughtful waiting area Product knowledge Patient communication
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Use of technology
No air-conditioning
No ketchup,no baby chair
Only a computer
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Low technologyNostalgic restaurant with a long history. Technology will ruin the whole taste of the restaurant.
Even though all tables are full, most of the time, the guest still wait with a long waiting list.
Only the cashier is using the computer as other restaurants do nowadays.
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Weaknesses
Lack of standard service
The unreasonable price for the food
No enough staff
No update equipment
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Practical recommendationsNeed to wear the same uniformNeed to consider the guests’ consumption ability
Employ more staff to improve the service;Update the equipment
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Comments Success
Professional in the aspect of the traditional Portuguese food
The staff know what to serve
A traditional taste and atmosphere fascinates customers
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As we know, there are a lot of factors to effect a client’s experience to a restaurant
Conclusion
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Reference Tang Zhiping, Talk about the diet in Macao, Food and health,
No.10, 1999-10. http://fernando-restaurant.com/ http://blog.yam.com/leo2016/article/16560939 http://www.dianping.com/shop/584818 http://
www.tripadvisor.com/Restaurant_Review-g664891-d1064618-Reviews-Fernando_s_Restaurant-Macau.html
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The end.Thank you very much.