kim hilliard

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    One road, one team

    Kim Hilliard, Stakeholder & Community Relations

    Manager, Leighton Contractors, Northern Region

    Embracing the communityGateway Upgrade Project

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    Agenda

    Setting the Scene

    The challenges projectscale and stakeholdermapping

    The journey

    Embracing the community strategies that work

    Results and measuringperformance

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    Setting the scene

    Project Planning

    Environmental ImpactStatement

    Project Deed (contract)

    Community RelationsManagement Plan

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    Project scale (three projects inone), duration and contractualrequirements

    Stakeholders diverse:residents, businesses,motorists, special interestgroups, government agencies

    Stakeholder mapping needssensitivities, issues,constraints and opportunities

    The challenges

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    Project scale - Stakeholder mapping

    Three projects in one

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    QuestionsStakeholder mapping

    Kingsford SmithDrive to Mt Grava

    tt-Capalaba Road

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    The journey...

    UnderstandingPlanningInformationEngagement

    No Surprises

    Inclusive approach two

    way communication to keeppeople informed and to seekfeedback

    Targeted plans to meetstakeholder needs

    Responsiveness and

    Compromise work withstakeholders to findsolutions

    Building relationships -

    co-operation and nurturing Project Champions

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    Embracing the community strategies that work

    Communication materials and channels

    Stakeholder and Reference Groups

    Working with the wide load industry

    Sensitive stakeholders (relationship based)

    Community engagement: design of a Projectlegacy

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    Results

    Over 2.12 million communicationitems distributed

    12,570 visitors (CIC)

    245 presentations (10,245

    attendees)

    5,030 phone calls & 4,680 emails

    Mailing lists over 3,000 contacts

    Reference Groups: 93 meetings

    Complaints rate: less than 4 permonth

    Wide load requests: 5,500

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    Results

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    Results

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    Measuring performance

    Contribution valued: 86%of key stakeholders (2010)

    High levels of Awareness:residents (74% to 94%);businesses (86% to 97%);& stakeholders (100%)

    Communication: across allthree groups 75% ratedperformance as very good

    or excellence

    Click

    http://e/UPDATED%20PPT/SPEAKER%20PRESENTATIONS%20COMM%20ENG/Kim%20Hilliard%20-%20Presentation/06_07_03%20-%20GUP%20Community%20Engagement%20Presentation.wmvhttp://e/UPDATED%20PPT/SPEAKER%20PRESENTATIONS%20COMM%20ENG/Kim%20Hilliard%20-%20Presentation/06_07_03%20-%20GUP%20Community%20Engagement%20Presentation.wmv
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    Questions

    Thank you .....

    Questions?